Help Desk Support Specialist
vor 4 Wochen
Vault Cloud is the national leader of providing highly secure and scalable sovereign hyperscale cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia’s only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be Australian Signals Directorate (ASD) certified and we continue to drive innovation, delivering First of a Kind capability across the sector. Vault is entering a defining phase of growth, bolstered by a strategic $22.5 million investment from the National Reconstruction Fund Corporation (NRFC). This funding will be instrumental in scaling our SECRET Cloud and introducing services like the AUKUS cloud capability, directly meeting Australia's national security demands and strengthening relationships across government and the private sector. To support this expansion and our commitment to securing the nation's critical data, we are currently bolstering our Operations Team. We are seeking an experienced and motivated Level 1.5 Helpdesk Support Specialist to join our Canberra office and play a crucial role in ensuring the stability and security of Vault's next‑generation Hyperscale Cloud infrastructure. As a member of the team you will contribute by: Customer Frontline: Resolve Service Requests and incidents promptly, ensuring an outstanding customer experience and adherence to Service Level Objectives. System Monitoring & Response: Actively observe services, identify operational events, and execute immediate resolutions to maintain service performance. Initial Triage & Escalation: Systematically troubleshoot issues, document root cause analysis, and efficiently elevate requests that require Level 2 support. Cloud Administration: Fulfill service requests, including essential administration of cloud operations (e.g., access management and networking). Operational Compliance: Maintain accurate records and documentation, strictly following ITIL‑based Support and Change Management processes. Participating in on‑call rosters To be successful you will be able to demonstrate: The scope of this role requires an Australian Government Security Clearance; therefore, applicants must be Australian Citizens and have the ability to obtain and maintain the required security clearance. 2 Year + experience in Customer Service Desk, NOC, EOC or Technical Support, with exposure in infrastructure and networking Experience working in operational environments including: Working in an ITSM environment using tools such as Jira DevSecOps workflows via CI/CD pipelines using e.g., GitLab Automation tools such as Ansible, Terraform would be advantageous A passion for technology and security Flexibility to enjoy and thrive within a fast‑paced, agile, and expanding scale‑up environment Background in Linux environment administration would be advantageous What’s in it for you? Be at the forefront of cyberwarfare, the greatest technology challenge of our generation Up to 10% of time dedicated to learning & development 5 days of bonus leave per year Company paid parental leave A diverse culture where we celebrate our people and their unique, individual perspectives You will collaborate to provide secure and professional cloud services to a broad range of users. Join us now and become part of the future of secure cloud services and provide a significant contribution to our nation's success. Get to know us at #J-18808-Ljbffr
-
IT Support Specialist
vor 4 Wochen
Canberra, Österreich Hifah Technologies VollzeitTech Strategist & Business Leader | IT Infrastructure, Cloud, Cybersecurity & Data Center Operations | Driving Digital Transformation & Business… Company Description Hifah Technologies is a team of passionate tech enthusiasts committed to redefining the digital landscape. We specialize in delivering cutting-edge software solutions and state-of-the-art IT...
-
Support desk analyst
vor 1 Woche
Canberra, Österreich Softtest Pays VollzeitOverview Please respond to the job if you are an Australian Citizen and residing in Australia. Candidate must have baseline to apply. The Department is seeking to engage a Support Desk Resource to support the Records Integrity Program and Management Team with the rollout of the Records Workspace System and other project tasks as required. The ideal candidate...
-
Service Desk Analyst
vor 2 Wochen
Canberra, Österreich Fujitsu VollzeitFujitsu Canberra, Australian Capital Territory, Australia Service Desk Analyst We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and...
-
Service Desk Analyst
vor 2 Wochen
Canberra, Österreich Fujitsu VollzeitWe Are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the Role We are seeking a proactive and...
-
Technical Service Desk
vor 3 Wochen
Canberra, Österreich Unisys VollzeitTech Svc Desk page is loaded **Tech Svc Desk****Tech Svc Desk**locationsDeakin, ACT, Australia posted onPosted Today job requisition idREQ **What success looks like in this role:** Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive,...
-
Service Desk Analyst — Growth in ITIL
vor 3 Wochen
Canberra, Österreich Centorrino Technologies VollzeitA leading tech firm in Canberra is seeking a Service Desk Analyst to provide high-quality ICT support. You will be the primary contact for ICT issues, ensuring smooth operations and exceptional customer service. The role requires strong analytical skills, experience in service desk environments, and an understanding of ITIL frameworks. Join a dynamic team...
-
Associate Service Desk Analyst
Vor 4 Tagen
Canberra, Österreich IT Alliance Australia VollzeitOverview One of our Federal Government clients is looking for Associate Service Desk Analyst in Canberra . Responsibilities Experience in: M365 Apps, application packaging, PowerShell scripting and Level 3 troubleshooting skills. Build and deploy Windows devices using Intune and Standard Operating Environment (SOE) configurations. Develop and maintain the...
-
Service Desk Analyst
vor 1 Woche
Canberra, Österreich Hays VollzeitLong term contract opportunity | Hybrid working in Canberra, ACT | Applicant must hold a minimum of Baseline Your new company Are you the go-to person when someone's computer crashes or their email vanishes? Do you love solving problems, helping people, and keeping IT systems humming? If so, we've got a role that's calling your name. We're on the hunt for...
-
Support Desk Analyst
vor 3 Wochen
Canberra, Österreich Softtest Pays VollzeitA government support service provider is seeking a Support Desk Resource in Canberra to assist with the Records Integrity Program. Responsibilities include troubleshooting requests related to the EDRMS and providing advice on system knowledge and legislation. Candidates with previous Australian Federal Government experience and strong communication skills...
-
SAP Technical Support Officer
vor 4 Wochen
Canberra, Österreich IT Alliance Australia VollzeitOne of our Federal Government clients is looking for a SAP Technical Support Officer in Canberra . We are looking for the following Skills/Experience: Assist FHS and SAP users to resolve issues, including maintaining help desk records. Ensure documentation and training materials are developed and updated for common support issues. Manage and perform User...
