Sr Customer Success Manager

Amplitude is the leading AI analytics platform helping over 4300 customers including Atlassian, Burger King, NBCUniversal, Square and Under Armour build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best‑in‑class solution for product data and marketing teams. As an organization we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity, Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusion focused on psychological safety, empathy and human connection that will allow employees of all backgrounds to thrive. The Customer Success team is responsible for building relationships with and driving long‑term value realization for Amplitude’s customers. As a Senior Customer Success Manager for our ANZ region you are responsible for ensuring that our customers achieve their product goals. You will be a dedicated resource on a portfolio of Enterprise customers in the ANZ region, leading the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital‑first brands and more traditional companies looking to embrace a data‑driven future and have a significant impact on Amplitude’s Customer Success strategy. You enjoy working in a fast‑paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem‑solving and communication skills along with a passion for working with customers. This is a 12 month Contract position. As a Customer Success Manager you will: Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions. Identify and develop relationships with client executives that include VPs, C‑suite officers, founders and CEOs. Plan and deliver value‑based business reviews with customer executives. Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude. Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude. Project‑manage the customer journey using internal and external resources as needed. Partner with our Professional Services team to ensure a successful onboarding process, answer ad‑hoc business/strategy questions and share methodologies and insights. Leverage your Amplitude product expertise along with customer use‑case knowledge to derive valuable insights. You’ll be a great addition to the team if you have: Proven ability to lead change management and strategically program‑manage software adoption within sophisticated Enterprise organizations – a track record for helping companies accelerate product adoption, influence collaboration and promote opportunities for growth. A customer‑focused mentality along with passion and curiosity for our customers’ businesses, and a drive to achieve better business outcomes. Strong technical aptitude with the ability to quickly learn and articulate complex products and concepts, combined with business acumen to understand revenue growth drivers within enterprise organizations. Experience in fast‑scaling SaaS environments where rapid growth and changing needs are frequent. Familiarity with product analytics, data storytelling and digital optimization. Demonstrated ability to collaborate effectively with cross‑functional teams such as Sales, Professional Services and Support to deliver a seamless customer experience and drive product adoption. Experience with leading Executive Business Reviews (EBRs) that are data‑driven and outcome‑focused. At a minimum you need to have: 6 years of prior experience in a Customer Success / Account Management role. 3 years working with Enterprise SaaS customers. Experience handling approximately 20‑30 customers with a book value of $6‑8 million. Willingness to meet regularly in person with local customers and travel to see customers in other cities at least once a month. Staying Safe – Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and / or hiring managers. Amplitude will never ask for financial information or payment or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. By applying for this job you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. #J-18808-Ljbffr