Commercial Solutions Engineer
vor 4 Wochen
This high profile role is part of the Commercial Sales team and is based at Smartsheet corporate offices in Sydney, Australia.
With a commitment to investing in the APJ region to better serve
new and existing
customers in Australia, New Zealand, Japan and the greater Asia Pacific geography, Smartsheet opened up its third international office in Sydney in January 2020.
This is an opportunity to
be a part of Smartsheet at this exciting time, working with an outstanding team to build and expand the Smartsheet brand across an established market.
You Will:
Be a recognised Smartsheet expert and develop deep Smartsheet knowledge relevance (workflow definition, solution design)
Partner with Commercial Account Executives to deliver technical demonstrations of Smartsheet’s SaaS platform, Integrations, and Add-Ons..
Collaborate with other Sales Engineers in the design and development of creative solutions to customer requirements using Smartsheet
Demonstrate technical aspects of the product as a way to solve specific customer problems, and translate these problems into Smartsheet Solutions.
Provide day-to-day product/technical support to the sales team as well as new team and enterprise prospects.
Provide support for preparing technical responses to prospect questions, FAQs, knowledge base and case support entries; help define “best practices” for broad usage across large enterprises
Travel to enterprise customer sites periodically, serving as a technical subject matter expert to the sales team.
Deliver on, and exceed, all performance targets
Other duties as assigned
You Have:
Early stage software, preferably SaaS, technical pre-sales (SE) experience in a new category
1-2 years of experience as a Sales Engineer, Solution Architect, or related field in the SaaS and/or enterprise software industry
Great listening skills are a must
Passion for working with web-based technologies and a desire for deep understanding of functionality, use cases, as well as business and technical elements.
Able to articulate technology and product positioning to both business and technical users
Experience in solution design or solution architecting related to collaboration/workflow/project management.
Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
Experience working in a fast-paced, high growth software company where change is a constant
Willing to travel periodically based on customer and business need
Google apps, Salesforce.com, MS Word/PowerPoint/Excel skills
Bachelors (BA/BS) degree required
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us
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