Senior Partnership Consultant

Vor 3 Tagen

City of Brisbane, Österreich Department of Customer Services, Open Data and Small and Family Business Vollzeit

Join to apply for the Senior Partnership Consultant role at Department of Customer Services, Open Data and Small and Family Business (CDSB) . The Digital Customer (Smart Service Queensland) team within the department provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services. Responsibilities Liaise with agency partners and internal stakeholders to manage new business opportunities, campaigns, disaster response, and continuous service improvement. Work collaboratively with agency partners to develop service proposals for new and existing services. Coordinate and manage Queensland Government service delivery using Human‑centred design and project methodologies. Take a digital‑first continuous improvement mindset to review, report and monitor service performance to ensure better customer outcomes. Prepare and deliver a range of communications to stakeholders, team members and senior leadership to ensure others are fully briefed on your service portfolio, tasks, and progress. As a team member, undertake tasks allocated by the Manager in a constantly changing work environment to support innovation and efficient delivery. Contribute to a professional environment through personal commitment to ethical behaviour, staff well‑being, skills development, professional growth, and continuous improvement. Applications remain open for 12 months. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Consulting, Information Technology, and Sales; Industries: Government Administration. #J-18808-Ljbffr

  • Senior Partnership Consultant

    vor 22 Stunden

    City of Brisbane, Österreich Queensland Government Vollzeit

    The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products,...

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