Business Support Officer

12 months fixed term - Part time (38 hours fortnight, 2 days week 1, 3 days week 2) Band 5: $81,962 + 12 Superannuation (pro rata) Based in Doncaster Doncaster, Victoria Contract Description Exciting opportunity for a highly motivated administration professional to join our positive and friendly team, responsible for delivering City Compliance services across the municipality. We are looking for someone who can deliver outstanding customer service, has exceptional admin skills and good time‑management when dealing with a varied workload. Manningham Council proudly delivers over 100 different services to our vibrant and diverse community. From parks and galleries to shopping hubs and leisure facilities, it is our focus to ensure that Manningham remains a liveable and harmonious place to reside, work and visit. We provide challenging and rewarding employment opportunities to innovative, passionate, and driven people. We have a positive and friendly working environment, and we offer our employees a range of benefits, including flexible work options, opportunities for career development, and health and wellbeing initiatives. We’re constantly transforming our organisation to best support the needs of our local community. And we are looking for a new game changer to join the team. A high performing individual who wants to shape positive and inclusive outcomes for our community. You’ll have the opportunity to take ownership of your work while developing and testing new ideas within a culture of learning to deliver excellent outcomes for Manningham. About The Role Our City Compliance team is seeking an experienced and competent administrator and customer service professional to assist in the effective delivery of our City Compliance administration services. You will be taking customer requests, enquiries and complaints from the local community, efficiently providing administration support for multiple areas within the City Compliance unit, including Animal Management, Traffic Management and Local Laws and Planning Enforcement, so it is essential that you use your exceptional communication, organisation and time management skills to provide a consistently high level of service. You are a motivated, customer focused person who has a track record of providing a high level of customer service. You have demonstrated experience working within a dynamic, fast paced environment and are expert at managing competing priorities. Your strong communication skills enables you to effectively communicate and establish relationships with stakeholders including community, contractors, businesses and government. Skills And Experience Certificate IV in Business Administration will be highly regarded Desirable to have knowledge and experience in the Local Government sector preferably within the Local Laws/compliance area Demonstrated experience in the development and implementation of compliance related initiatives and activities Highly proficient user of MS Office Suite, data management software, customer service request systems and general software and equipment A strong customer focussed collaborator, able to build strong relationships and support others Ability to work and contribute to a team environment Flexibility to manage competing priorities How To Apply Click APPLY to submit your up to date CV and cover letter addressing the key requirements of the role under the “Who are you?” section of the position description. For a confidential discussion please contact Jane Churchley, Team Leader City Compliance Admin on 9***. For all other enquiries regarding the recruitment process, please email or visit Applications close on Sunday 7 December 2025 at 11:00pm Equal Opportunity Don’t meet every requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet all the criteria. We recognise that different experiences make for great community outcomes. If your experience doesn’t perfectly align with the selection criteria, but you’re excited about this role and keen to work at Manningham Council, we encourage you to apply now. Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. Manningham Council have a number of policies and practices to help support our staff, including a Working from Home policy, flexible work practices and an IT infrastructure to support various communication methods when working remotely. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Manningham Council is a child safe organisation and, as such, applicants may be required to hold a Working with Children Check. #J-18808-Ljbffr