Service Operations Manager
vor 4 Wochen
Our client is an international insurtech with a mission to build the world's leading, technology-enabled ecosystem for protection and insurance.
With a full suite of digital and data-driven capabilities, the company powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.
- Developing and implementing new processes and procedures to improve operational efficiency using available historical and current data.
- Analyzing data to identify operational trends and opportunities for improvement with suppliers. Using data with the outlook suppliers can become autonomous with achieving KPI excellence and cost savings to the business.
- Coordinating with cross-functional teams within the organisation to ensure successful implementation of supplier performance and cost saving initiatives.
- Leading projects aimed at improving operational efficiency and reducing costs with suppliers by enhancing activites that performs well, streamlining processes and practices for those that generate negative results.
- Motivating employees to improve performance by fostering a culture of continuous improvement and innovation.
- Coordinating with a variety of business units to develop, test, and refine business processes / practices.
- Leveraging data to drive continuous improvement in areas such as productivity, quality, customer service, and costs.
- Reviewing all operational processes for efficiency, scale, and quality improvements.
- Creating a roadmap to demonstrate the requirements needed to ensure improvement in supplier performance are delivered in full and on time.
- Bachelor's Degree or 5+ years relevant experience in an Operations Excellence multinational company, preferably within Mobile phone reverse logistic industries
- Exceptional analytical, creative, technical project management and interpersonal skills
- Comfort with ambiguity, autonomy, and responsibility; you enjoy figuring out what needs to be done and then make it happen
- Strong quantitative capabilities. Adept at drawing conclusions from a variety of data sources
- Prioritises tasks according to business objectives and can pursue several objectives simultaneously
- Excellent communication, presentation, and interpersonal skills
- Advanced knowledge in MS Office applications, especially Excel and MS PowerPoint
- German language proficiency
Our client offers a 1 year contract with excellent work conditions and a salary package starting with 80.000,- EUR.
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