Field Service Engineer
vor 6 Monaten
Nature and Aim of the Position
The holder of this position will work in the Global Blue technology team as a Field Service engineer focused on supporting Internal Clients and the execution of projects e.g. validation and refunding kiosks.
As main responsibility it shall be ensured that IT systems infrastructure on branch offices, refund offices, refunding agents and merchants who use Global Blue IT solutions are supported and follow GB standards and governance.
The candidate must have a strong IT background, service ethic, good communication skills and pre-sales attitude as the role is client-facing and dealing with external partners.
The candidate should be based in Slovakia, preferably Bratislava but will need to travel periodically to Vienna’s office.
Main duties and responsibilities
People & Relations
The holder of this position cooperates with:
Clients (Partners, Agents, Merchants, Customs, and local GB staff)
Colleagues in other technology teams
External suppliers and 3rd party.
Functional Duties
Support the delivery of refunding/validation kiosks.
Support the delivery of Issuing Solutions implementation projects (integrations included) within scope, timeline, and budget.
Ensure that global certification standards and governance are met for Integrated Issuing Solutions developed locally.
Providing technical support & requirements to Implementation partners, GB product and service owners
Supporting commercial team with technical consultancy
Handle deployment, support, maintenance and decommissioning of Global Blue IT systems.
Assist the incident and problem resolution locally.
Accept, coordinate, and prioritize all “customer” requests assigned keeping very high the level of communication with GB Central Team
Stay up to date with current and upcoming technologies and concepts within his area of responsibility.
Support and Improvement Role
Prepare specifications, installation and testing of computer systems and peripherals within established guidelines.
Trigger and support PO process.
Perform regular reviews of locally deployed technology and reassess usage.
Contribute to workflow optimizations and definition of service catalogues.
Profile and education
Applicable IT education, University degree preferred.
Excellent analytical and problem-solving skills
Customer service oriented, with operational "hands-on" attitude
High quality standards, accuracy, and risk awareness
Excellent communication skills, especially within a multicultural global organisation
Independent, goal-oriented and self-motivating personality
Organizational skills and the ability to prioritize workload.
Understanding of agile engineering methodologies and the ITIL v3 ITSM best practice guidelines
Specific skills and knowledge
3+ years of experience in handling (smaller but complex) IT projects with external stakeholders or software development projects
Solid understanding of Point-of-sale related technology and transactional systems
Understanding of customer needs and translation into functional requirements
Solid understanding of software development projects (especially low-level system interfaces)
Ability to analyse situations fast and to identify the correct measures
experience of working in international company or organization is a clear plus
Structured and flexible at the same time in managing difficult and challenging situations
Excellent English language skills (oral & written). German is a big plus
-
Position als Field Service Engineer in Österreich
vor 3 Wochen
Wien, Wien, Österreich ASM Assembly Systems VollzeitUnsere Stelle als Field Service Engineer in ÖsterreichWir suchen einen qualifizierten Field Service Engineer, der unsere Kunden in Österreich unterstützt. Als Teil unseres Teams bist du für die Installation, Wartung und Reparatur unserer komplexen Produkte verantwortlich.Deine Aufgaben:Installation, Wartung und Reparatur von komplexen...
-
EV Field Service Engineer: Troubleshooting Expert
vor 2 Wochen
Wien, Wien, Österreich Sungrow - EMEA VollzeitYour MissionWelcome to Sungrow - EMEA, where we're shaping the future of sustainable energy solutions. As an EV Field Service Engineer, you'll play a vital role in ensuring the smooth operation of our cutting-edge products. Your primary responsibilities will include:Investigating and resolving complex issues with EV chargers, involving system setup,...
-
Field Engineer
vor 1 Monat
Wien, Wien, Österreich Livin Farms AgriFood GmbH VollzeitAbout Livin Farms AgriFood GmbHWe are a company that empowers food companies to upcycle their low-value organic waste to high-value insect ingredients.Our mission is to build a sustainable circular economy.We are looking for a Field Engineer to coordinate the technical and engineering aspects of our factory installation projects.The ideal candidate will have...
-
Field Service Engineer
vor 4 Wochen
Wien, Wien, Österreich Global Blue VollzeitJob SummaryThe Field Service Engineer - IT Infrastructure Support will work in the Global Blue technology team, supporting internal clients and executing projects such as validation and refunding kiosks. The successful candidate will ensure that IT systems infrastructure on branch offices, refund offices, refunding agents, and merchants who use Global Blue...
-
EV Field Service Engineer
vor 1 Monat
Wien, Wien, Österreich Sungrow - EMEA VollzeitYour MissionAs an EV Field Service Engineer at Sungrow - EMEA, you will play a crucial role in ensuring the smooth operation of our EV charging solutions. Your primary responsibility will be to investigate and troubleshoot complex electrical and electronic issues, as well as communication problems among inverters, energy meters, and onboard...
-
Field Service Technician
vor 2 Monaten
Wien, Österreich Flowserve Corporation VollzeitFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to...
-
Quantum Key Distribution Field Engineer
vor 7 Stunden
Wien, Wien, Österreich Quantum Industries GmbH VollzeitField Application Engineer – Quantum Key DistributionAs a key member of our team at Quantum Industries GmbH, you will play a crucial role in bridging the gap between our cutting-edge quantum technologies and the diverse needs of our clients. Your expertise in quantum key distribution (QKD) will be instrumental in developing tailored solutions that address...
-
Field Industrial Engineer
vor 2 Wochen
Wien, Wien, Österreich Otis College of Art and Design VollzeitAbout the RoleWe are seeking an experienced Field Industrial Engineer to join our team in a modernization specialist role. The successful candidate will be responsible for supporting our production teams at our facilities, introducing new products, and driving innovation.Key ResponsibilitiesSupport our production teams in implementing new technologies and...
-
Field Application Engineer – Quantum Key Distribution
vor 3 Monaten
Wien, Österreich Quantum Industries GmbH VollzeitField Application Engineer – Quantum Key Distribution at Quantum Industries GmbH | softgarden View job here Field Application Engineer – Quantum Key Distribution Full Time ...
-
Salesforce Berater für Field Service
vor 1 Monat
Wien, Wien, Österreich Salesfive GmbH VollzeitAls Salesforce Berater für Field Service bist Du ein wichtiger Teil unseres Competence Center Service Cloud. Du unterstützt Unternehmen bei der Gestaltung ihrer digitalen Transformation durch Innovationen mit besonderem Fokus auf Field Service. Du entwickelst und implementierst Salesforce Lösungen, die das Außendienstgeschäft unterstützen und...
-
Field Service Engineer
Vor 7 Tagen
Wien, Österreich Zoll GmbH VollzeitIntro The Acute Care Technology division of ZOLL Medical Corporation is focused on "beating heart" therapies for hospitals. Post-cardiac arrest, STEMI heart attack, and severe fever are some of the applications of ZOLL's unique devices. Fully integrated, ZOLL Circulation researches, develops, manufactures, and sells novel technologies includes ZOLL...
-
Field Service Engineer
Vor 7 Tagen
Wien, Österreich Zoll GmbH VollzeitIntro The Acute Care Technology division of ZOLL Medical Corporation is focused on "beating heart" therapies for hospitals. Post-cardiac arrest, STEMI heart attack, and severe fever are some of the applications of ZOLL's unique devices. Fully integrated, ZOLL Circulation researches, develops, manufactures, and sells novel technologies includes ZOLL...
-
Salesforce-Experte für Field Service-Lösungen
vor 2 Wochen
Wien, Wien, Österreich Salesfive GmbH VollzeitAls Salesforce-Experte für Field Service-Lösungen bist du ein entscheidender Teil unseres Competence Center Service Cloud. Wir unterstützen Unternehmen aller Größen und Branchen bei der Gestaltung ihrer digitalen Transformation durch Innovationen mit besonderem Fokus auf Field Service.AufgabenArbeitsmethoden und Business Prozesse analysieren und...
-
Wien, Wien, Österreich Salesfive GmbH VollzeitSalesfive GmbH sucht den idealen Kandidaten für eine Karriere als Digitaler Transformationsberater Salesforce Field Service. Unsere optimale Lösung: ein attraktives Vergütungsmodell und leistungsorientierte Boni.Aufgaben und VerantwortlichkeitenWir suchen nach einem Experten, der Kunden bei der Gestaltung ihrer digitalen Transformation unterstützt und...
-
Field Service Expert
vor 1 Monat
Wien, Wien, Österreich Hoerbiger VollzeitUnlock Your Potential with Hoerbiger's Field Service AcademyThe Global Product Management Team at Hoerbiger is seeking a passionate Expert in Field Service and Coordinator & Technical Trainer for our innovative internal training program, the Field Service Academy. This program is designed to provide structured onboarding and career development for our...
-
Service Operations Engineer
vor 2 Wochen
Wien, Wien, Österreich Österreichische Post AG VollzeitService Operations Engineer:Wir suchen nach engagierten Führungskräften, die sich in einem dynamischen Umfeld mit modernen digitalen Technologien und innovativen Prozessen auseinandersetzen. Als Service Operations Engineer bei der Österreichischen Post AG werden Sie maßgeblich an der Migration und Optimierung bestehender Systeme beteiligt. Sie werden zur...
-
Service Engineer
vor 2 Wochen
Wien, Wien, Österreich OTIS VollzeitDie RolleAls Service Engineer bei OTIS sind Sie Teil unseres Teams und unterstützen unsere Kunden mit Ihrer Fachkompetenz und Ihrem Engagierten Service.Ihre AufgabenWartungen von Aufzügen und Fahrtreppen durchführenStörungen beheben und Kleinreparaturen vor Ort durchführenTechnisches Wissen und Erfahrung einsetzen, um die beste Lösung für unsere...
-
Wien, Wien, Österreich Computer Futures VollzeitÜberblick:Als Netzwerk Service Engineer bei Computer Futures unterstützt du Unternehmen bei der Implementierung und Optimierung ihrer Netzwerkinfrastrukturen.Löhne:Das monatliche Gehalt beträgt etwa 7.083€ brutto, wodurch sich das jährliche Bruttoeinkommen auf etwa 85.000€ beläuft.Aufgaben:In deiner Rolle als Netzwerk Service Engineer erstellst du...
-
Professional Software Engineer
vor 2 Wochen
Wien, Wien, Österreich Mass Response Service GmbH VollzeitOverviewMass Response Service GmbH seeks a highly skilled and experienced software engineer to fill this key role.
-
Night Field Service Engineer
Vor 7 Tagen
Wien, Österreich Zoll GmbH VollzeitIntro The Acute Care Technology division of ZOLL Medical Corporation is focused on "beating heart" therapies for hospitals. Post-cardiac arrest, STEMI heart attack, and severe fever are some of the applications of ZOLL's unique devices. Fully integrated, ZOLL Circulation researches, develops, manufactures, and sells novel technologies includes ZOLL...
