Technical Application Support Specialist

vor 3 Wochen

Vienna, Österreich CAE Vollzeit

Role and Responsibilities

Technical Application Support Specialist

CAE Flight Services is hiring a talented Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our highly qualified application specialists have in-depth knowledge of our flight products and are eager to assist our customers.

In this role you will support the product Flight Plan Manager which is used by customers around the globe. You will need your analysis, troubleshooting and diagnostics skills in our customer-centric, fast-paced environment to boost customer satisfaction.

The role we are offering you:

Support our Flight Plan Manager applications in monitoring, operations, maintenance, and deployments. Ensure consistent customer communication through different channels, including customer-facing interactions during high-severity situations. Resolve customer-reported concerns by diagnosing and resolving complex issues related to the Flight Plan Manager product and other flight-related applications.  Interact with and support other technical and sales teams to provide the best solution for our customers.  Work on shifts, including weekends.

Our ideal candidate has:

Customer focus – customer satisfaction and a solution are always our focus. Multiple years of work experience in a technical support, application engineering or DevOps role. Be a great team player by training and coaching team members and supporting colleagues where needed. Hands-on experience with MSSQL, Windows server/application environment. Experience in a scripting language and/or writing SQL queries is a must. Profound written and verbal communication skills in English Experience in the airline industry or experience in a customer-facing role is a plus but not required.

CAE offers:

An environment where your initiatives will be recognized and valued 6 weeks of annual leave Employee Assistance Program - the mission of this program is to strengthen employees’ mental and physical health and support them in mastering everyday challenges with a positive mindset. myClubs, which offers access to over 35 sports and 1000 sports venues across Austria. Job ticket - can be used in all buses, trams and underground lines in zone 100. Job bike - allows employees to lease their dream bike through CAE at a much lower price than when they would buy it in the shop

About us

CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.

Flight Plan Manager is a comprehensive flight planning solution used by 30+ customers, including some of the largest airlines in the world. The product combines complete data support services — notice to airmen (NOTAMS), weather, airport suitability and airspace restrictions — with real-time alerts. The 4-D cost optimization functionality, route, altitude, speed and time are analyzed to create an optimal flight path that accounts for fuel costs, CO2 emissions and delays. Flight Plan Manager is part of CAE's Flight Management product suite that consists of Flight Plan Manager, eFlight Manager, Flight Explorer and Operations Communication Manager, which is used by leading airlines worldwide.

With over 13,000 employees in more than 40 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more:

#LI-JK1

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

  • Technical Application Support Specialist

    vor 4 Wochen

    Vienna, Österreich CAE Vollzeit

    Role and...

  • Technical Application Support Specialist

    Vor 5 Tagen

    Vienna, Österreich CAE Vollzeit

    Role and...

  • Technical Support Specialist

    vor 2 Wochen

    Vienna, Österreich Wienerberger België Vollzeit

    At wienerberger we are committed to a better future. With innovative and sustainable building materials, we strive to improve people's lives and create a world in which future generations have the same opportunities as we do today. Guided by trust, respect, passion and creativity, we shape a better future. Our shared vision: We improve people's quality...

  • Application Development Specialist

    vor 4 Wochen

    Vienna, Österreich Celanese Corporation Vollzeit

    Celanese is a global technology leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. We organise our products into four different products segments: Engineered Materials, Cellulose Acetate, Food Ingredients, and Acetyl Chain. These businesses use the full breadth of...

  • Application Development Specialist

    vor 3 Wochen

    Vienna, Österreich Celanese Corporation Vollzeit

    Celanese is a global technology leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. We organise our products into four different products segments: Engineered Materials, Cellulose Acetate, Food Ingredients, and Acetyl Chain. These businesses use the full breadth of...

  • Technical Office Support and Facility Specialist

    vor 1 Woche

    Vienna, Österreich Journi GmbH Teilzeit

    WHO ARE WE LOOKING FOR?At Journi, a creative tech company, we’re building the #1 most downloaded printing app in the world that allows customers to create beautiful photo books and other print products without effort. Using AI technology, we automatically create personalized designs based on the content our users want to print.We are seeking a versatile...

  • Technical Office Support and Facility Specialist

    Vor 2 Tagen

    Vienna, Österreich Journi GmbH Teilzeit

    WHO ARE WE LOOKING FOR?At Journi, a creative tech company, we’re building the #1 most downloaded printing app in the world that allows customers to create beautiful photo books and other print products without effort. Using AI technology, we automatically create personalized designs based on the content our users want to print.We are seeking a versatile...

  • Technical Product Specialist

    vor 2 Monaten

    Vienna, Österreich Dynatrace Vollzeit

    Job DescriptionRespond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone. Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their...

  • R&D Application Specialist

    vor 4 Wochen

    Vienna, Österreich Dedalus Vollzeit

    Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! Your code could save lives! We are looking for you, located in  Vienna  or optionally  Austria-wide (Home Office)  as a R&D Application Specialist (m/f/d) Your tasks are : Deep Technical Investigation: Analyzing...

  • R&D Application Specialist

    vor 3 Wochen

    Vienna, Österreich Dedalus Vollzeit

    Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! Your code could save lives! We are looking for you, located in  Vienna  or optionally  Austria-wide (Home Office)  as a R&D Application Specialist (m/f/d) Your tasks are : Deep Technical Investigation: Analyzing...

  • Application Support Kiwiplan

    vor 4 Wochen

    Vienna, Österreich DS Smith Vollzeit

    Responsibilities: Planning, Implementation, testing, optimization and ensuring the operation of the following software systems (with Kiwiplan) Kiwiplan Enterprise Sales Processing (ESP-Sales) Quote Management incl. Product Design (excl. Costing&Pricing) Order Management Invoice Processing (incl. Data Transmission to SAP) Definition and...

  • Application Support Kiwiplan

    vor 3 Wochen

    Vienna, Österreich DS Smith Vollzeit

    Responsibilities: Planning, Implementation, testing, optimization and ensuring the operation of the following software systems (with Kiwiplan) Kiwiplan Enterprise Sales Processing (ESP-Sales) Quote Management incl. Product Design (excl. Costing&Pricing) Order Management Invoice Processing (incl. Data Transmission to SAP) Definition and...

  • Site Technology Specialist.

    vor 1 Woche

    Vienna, Österreich PSI Vollzeit

    Job Description As a Site Technology Specialist, you will work with clinical sites and provide technical support and expertise related to technology. Full-time/Perm You will: Provide clinical sites with technical support and expertise related to technology (kidney imaging, interventional radiology) Assist in the design and implementation of...

  • Site Technology Specialist.

    vor 16 Stunden

    Vienna, Österreich PSI Vollzeit

    Job Description As a Site Technology Specialist, you will work with clinical sites and provide technical support and expertise related to technology (Kidney imaging, cell therapy, radiology and renal ultrasounds). Full-time/Perm You will: Provide clinical sites with technical support and expertise related to technology (kidney imaging,...

  • Site Technology Specialist

    vor 2 Wochen

    Vienna, Österreich PSI CRO Vollzeit

    Job DescriptionAs a Site Technology Specialist, you will work with clinical sites and provide technical support and expertise related to technology.Full-time/PermYou will:Provide clinical sites with technical support and expertise related to technology (kidney imaging, interventional radiology)Assist in the design and implementation of study related forms,...

  • Field Technical Support Engineer III

    vor 4 Wochen

    Vienna, Österreich Johnson Controls Vollzeit

    For our Retail Division we are looking for a: Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...

  • Field Technical Support Engineer III

    vor 3 Wochen

    Vienna, Österreich Johnson Controls Vollzeit

    For our Retail Division we are looking for a: Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...

  • Technical Support Engineer, Priority Team

    vor 4 Wochen

    Vienna, Österreich Acronis Vollzeit

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Engineer with German who is ready to join us in creating a #CyberFit future! The Technical Support Engineer with German...

  • Technical Support Engineer, Priority Team

    vor 3 Wochen

    Vienna, Österreich Acronis Vollzeit

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Engineer with German who is ready to join us in creating a #CyberFit future! The Technical Support Engineer with German...

  • IT Support Specialist

    vor 3 Wochen

    Vienna, Österreich C & A Vollzeit

    The future looks like youC&A Europe is a leading European family-owned fashion retailer known for sustainable fashion and value for money offering. The organisation has new leadership and is embarking on a multi-year transformation program where we are investing significantly to drive growth, revitalise the operational back bone of the business and our...