Residential Property Assistant

Residential Property Assistant

Corporate Account - Work Dynamics

Responsible for the management of the residential property services within one of our client's locations. Role includes - furnishing properties, ensuring statutory compliance, inventories and assisting the JLL Team in the effective management of the customer move in and move out programme.

KEY RESPONSIBILITIES AND RESULT AREAS:

Programme Management

Responsible for the delivery of reactive, M&E, Soft FM and building fabric works in the leased hold properties Responsible for established services and all other reactive and ad-hoc services. Planning and co-ordination of all works/services with supply chain Support of incidental works and other new works programmes Ensure that information held on JLL system is accurate and timely Establish effective follow-up system for ongoing issues Assisting in management of housekeeping of JLL system, inventories of the SRP flats Liaise with third party providers as necessary Liaising with Housing Administrations Provide effective staff residential accommodation services as defined by the contract Manage and process of invoices and purchase orders in the delivery of this service To provide cover in times of absence where necessary, i.e. Reception. Management of rents and utilities

Networking

Liaison with Client representatives and customer Co-ordinate all operations with service teams, central help desk team, JLL management and supply chain

Perform a nce Man a gem e nt

Use of Corrigo to manage all aspects of service delivery against contractual performance indicators

Quality Manag e m e nt

Undertake quality audit of works in progress and completed Undertake quality audit of all established services Support the Continuous improvement programme and identify issues to drive forward contract development.

Comp lia nce a nd Fr a u d

Fraud Awareness Responsible for ensuring compliance with relevant legislation, Health and Safety, Quality Assurance & Environment

Supply Chain

Liaise, audit and manage the supply chain

QUALITY OF HEALTH, SAFETY AND ENVIRONMENT

Ensure strict adherence to all processes and procedures Ensure that all aspects of Health and Safety are covered and that the correct documentation is held, as well as ensuring that the site meets statutory compliance regulations Completion of regular Audits relating to all areas of responsibility. Completes all business reporting in a timely manner

RESULTS FOCUS

Focuses on "making a difference" Has meticulous attention to detail, ensuring high standards of quality are achieved in all areas. Ensures that effective planning practices are implemented throughout the team. identifies and follows through business opportunities to maximise the mutual benefits to the client and the Company. Has a proactive approach in all areas and demands standards of excellence. Reports contractual information in a timely manner Meets the requirements of the clients SLA's for the account, where gaps exist to have agreed recovery plans in place

DELIVERY

Maintains composure and behavioural standards in difficult and stressful situations. Maintains enthusiasm and a positive attitude, even when confronted by negativity. Manages, retains and updates contract documentation relating to regulatory compliance in accordance with current legislation

TECHNICAL COMPETENCIES:

The ideal candidate will exhibit the following essential technical competencies for the rote:

Experience in a similar role, fluent speaker in English and German (written and oral) IT literate in MS Office and systems management software Experience in dealing with Landlords and Estate Agents Experience in dealing with customers and providing home search Able to co-ordinate and manage planned and reactive services end-to-end Experience of managing, co-coordinating works and sub-contractors Experience of furnishing properties Understanding of Tenancy agreements Previous experience working with housing administrations Holder of a full and valid driving licence

BEHAVIOURAL COMPETENCIES: .

We are looking for a Property Assistant who remains calm under pressure and can communicate effectively at all levels The Property Assistant will be confident in making decisions and follow up their decisions with action, achieving objectives , meeting KPls and SLAs The Property Assistant will be able to work within agreed systems and procedures, and maintain accurate records • The Property Assistant will continuously pursue high standards and communicate effectively with tenants and the client teams The Property Assistant will be able to balance commercial considerations with the needs of colleagues and clients, critically examine numerical, financial and written data, and track delivery against specifications and budgets The Property Assistant will be clear about the contractual requirements and communicate effectively their responsibilities The Property Assistant will provide high levels of customer services at all times.

Location:

On-site –Vienna, AUT

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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