Senior Service Delivery Manager

vor 2 Wochen

Basel Stadt, Österreich Hays Vollzeit
  • Managing the relationship with internal and external stakeholders and partners to ensure expectations are managed or even exceeded as well as that SLA’s and KPI’s are achieved
  • Ensure service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented
  • Identify training requirements and forster continuous improvement, provide mentorship to the internal IT team and peers in the organization where needed
  • Accountability for the services delivered to the company, ensuring quality and stakeholder satisfaction, acting as the single point of escalation for all service-related issues
    • Strong ITIL exposure with accompanying certified accreditation (ITIL V3 or V4 foundation, ITIL Best Practices)
    • Track record of building credible customer relationships at all levels within an organisation across different departments and customer groups
    • Broad and basic understanding of IT technology concepts (Network, Server, Client, Cloud) and software implementations (SAP/4 HANA, M365)
    • Experience with GxP concept and CFR 21 Part 11 compliance
    • Fluency in German and English
      • Permanent position with our customer possible
      • Hays will accompany you throughout the whole recruitment process
      • Interesting and challenging international atmosphere where actions matter on the daily business With over 15 years of experience in the pharmaceutical and chemical industry as well as in biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated experts who want to develop professionally and to further their careers. As recruitment specialists with an international network of contacts, we can offer you decisive advantages – completely free of charge. Register with us and reap the benefits of interesting job offers that match your skills and experience.

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