User Activation Specialist

vor 2 Wochen

Linz, Oberösterreich, Österreich CELUM Vollzeit
In this role, you will
focus on customer activation, reducing churn, lowering acquisition costs, and
increasing customer lifetime value. You will plan and guide the
onboarding process, educate customers through
webinars and training, and report key metrics.

  • Play a pivotal role in not just ensuring customer success, but also
    fostering vibrant and thriving user communities that drive growth and engagement.
  • As the voice of the customer, you will
    escalate issues, and report upsells opportunities and churn risks.

Requirements:

-
3+ years of experience in the thriving
SaaS sector

  • Exceptional
    communications skills to engage with customers effortlessly
-
Customer-facing roles with a track record of success

  • A passion for
    technical knowhow and staying ahead of the game
  • A sharp
    understanding of business needs and an ability to drive results
  • Have the feeling that your
    English and German are the creams of the crop, you know we mean the yellow of the egg.

Benefits

  • Unleash your earning potential with a
    minimum annual gross salary of EUR 40,000
- a
higher salary is possible if requirements are exceeded

  • Take advantage of
    up to 365 EUR in yearly public transport sponsorship (Wiener Linien, Linz AG, ÖBB, etc.) to keep your commute smooth and ecofriendly
  • Join us at our
    environmentfriendly office campus in Linz, fueled by the Alpine energy
  • Keep fit and have fun with our
    fitness benefits and monthly yoga sessions
  • Experience a flexible work environment with a permanent workplace and
    up to 3 days of home office (with a presence day on Wednesday) or
    fully remote work after the onboarding period
-
Become a part of the CELUMian community, where
we have each other's backs and celebrate together with yearly companywide events and our
Christmas Party and Workation
-
Bring your sense of humour, we promise to keep you laughing (most of the time, at least a little... no, seriously,
we've got jokes). Word of honour

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