Technical Customer Success and Customer Delivery
vor 1 Woche
With scalable services and innovative solutions in the areas of IoT, cloud and security, we are the ideal partner for digital projects in medium-sized businesses.
A1 Digital currently supports more than 500 companies in their digital transformation. Our experts at our locations in Vienna, Munich and Lausanne are already working with the technologies of tomorrow today. This is a path we can only take together - join in**Your tasks: - You are managing the service delivery, change and support process for M2M/IOT solutions together with customers,
partners and suppliers along the value chain.
- You are working with/on a highperformance IoTplatform based on different technologies and protocols.
- You are tracking the inventory management and handling order and delivery management for hardware components required for customer orders (e.g. routers, dataloggers, telematics sensors, SIM cards/chips, etc.).
- You are part of an expert team with different focus topics (Networks, Devices, IOT Platform, Application Test, Sim Management,..).
- You are tasked with the provisioning and configuration of ITinfrastructure and network elements (e.g. device management, server configuration, IP planning, routing, firewall configuration, etc.).
- You are supporting and training the customer service teams for new offerings and aftersales customer care, incident handling, troubleshooting and release and outage management.
-
Our requirements:
- Technical Background and Understanding of Data Networks and Telecommunication Technologies with focus on Mobility and IOT Technologies.
- Knowledge about Internet, Cloud and Wireless Communication Technologies, Experience in Customer interaction.
- Eagerness and innate curiosity to analyze, diagnose and solve technical problems together with customer.
- Ability to understand and to translate customer needs and challenges for technicians, product managers and sales.
- Fluency in English and German required.
Your personality:
- "Customer comes first" attitude. Performance driven team-player with ability to deliver under high time pressure.
- Eager to challenge the statusquo, admit mistakes to learn and to improve to the benefit of our customers.
- Appreciates innovative new challenges with constantly evolving technologies and platforms.
- There are many possibilities to develop in our company
- Seize the chance, evolve and use the possibility to make your career
-
What we offer:
- Flexible working hours, mobile working.
- Autonomous working conditions with a lot of freedom to create.
- Modern working atmosphere and centrally located office with great public transport connection.
- Constant learning with many possibilities and offers.
- Paid lunch break and cantina, extra holidays, employee rates and many further discounts.
- The minimum annual gross salary for this position according to the current collective agreement is EUR 41.
We at A1 Digital set ourselves the goal of increasing the proportion of women throughout the company. We are therefore pleased about the interest of women in the advertised position and especially invite women to apply.
-
Customer Success Account Manager
vor 1 Woche
Wien, Wien, Österreich Microsoft VollzeitWe are looking for an Account Manager, based in Vienna area, with a proofen track record and solid network at big industry customers, mainly within the manufacturing area. Fluency in German and English is a pre-requesite, same as on-site customer engagements.As an Account Manager for Customer Success you develop, maintain, and build upon foundational...
-
Customer Service Agent
vor 1 Woche
Wien, Wien, Österreich Customer Service Central Europe AUT VollzeitAbout The RoleBring your customer-first attitude to Bwin, a part of Entain Group as a Customer Service representative. The energy and excitement of the live events and entertainment you'll engage with must be experienced to be fully appreciated. Play a crucial role at the world's leading sports betting and gaming company. Plunge into the heart of the action,...
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich Prewave GmbH VollzeitAbout PrewaveJoin a rapidly growing AI company specialized in Supply Chain Risk ManagementPrewave is committed to enhancing efficiency, transparency, and resilience in the supply chain industry. We lead the way in supply chain risk management by utilizing AI-driven solutions to analyze diverse media sources in over 50 languages, predicting risks and...
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich Dynatrace VollzeitCompany DescriptionDo you have a customer first mindset? Do you thrive on change? You want to help us to continuously improve our service quality and customer experience? Then join our DynatraceOne team Customer Success Team :)Who we are:Dynatrace is a leading software product company founded in Linz, Austria with more than 2,200 employees worldwide.Our...
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich Jumio VollzeitRole Purpose:Customer Success is vital to Jumio's long term success. We must understand and proactively enable our customers to be successful utilizing Jumio's software. This role includes ownership of Customer Success activities (onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.) with the main...
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich Prewave GmbH VollzeitAbout Prewave:Join a Growing AI Company in Supply Chain Risk Management:At Prewave, we are committed to improving efficiency, transparency, and resilience in the supply chain. Our AI-powered solutions analyze traditional and social media in over 50 languages to predict risks worldwide. Partnered with companies like AbInBev, BMW, and Porsche, we are expanding...
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich Prewave GmbH VollzeitDo you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and social media in...
-
Senior Technical Success Engineer
vor 1 Woche
Wien, Wien, Österreich Splunk Inc VollzeitThe Technical Success Engineer at Splunk is a critical team member responsible for the technical health of our customers. You will bring your deep product knowledge to advise customers on their platform health, providing guidance on Splunk Enterprise and Splunk Cloud architectures and technical best practices to ensure customers remain successful and realize...
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich Prewave GmbH VollzeitAbout PrewaveDo you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and...
-
Customer Success Manager Hybrid Cloud
vor 1 Woche
Wien, Wien, Österreich IBM VollzeitIntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich Canva Vollzeit**Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work Our flagship campus is in Sydney, Australia but...
-
Head of Customer Success
vor 1 Woche
Wien, Wien, Österreich ANGEHEUERT Recruiting VollzeitDoes the position of Head of Customer Success for a FinTech company sound like your next career step?My client is an internationally successful company from Vienna, where you will be offered a lot of creative opportunities due to a recent merger with an American company. The company's mission is to secure and optimize payments for global trade.How? They're...
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich ecosio GmbH VollzeitCompany Description:ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), and e-invoicing.Our brand slogan is Connections That Work, which refers not only to the reliability of our EDI connections on a technical level but also to our long-lasting relationships with...
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich ecosio VollzeitCompany Descriptionecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), and e-invoicing.Our brand slogan is Connections That Work, which refers not only to the reliability of our EDI connections on a technical level but also to our long-lasting relationships with...
-
Director of Customer Success
vor 1 Woche
Wien, Wien, Österreich MeisterLabs VollzeitYour Responsibilities:Our customers are the lifeblood of our business - so we need a safe pair of hands to look after them. As Meister's Director of Customer Success, you will lead our Success, Support and Community teams in Austria and the US, creating new processes that refine customer experience and optimize each user's journey.What Makes You Special:- 7+...
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich Tricentis VollzeitOur Customer Success Manager Mid Touch (CSM)'s works closely with customers to discover their business needs and then coach them on the best way to use Tricentis testing tools in order to obtain business value and exceed their targeted business outcomes. Working closely with Account Managers, our CSMs provide input into the strategic account and success...
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich Canva Vollzeit**Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work Our flagship campus is in Sydney, Australia but...
-
Teamleitung Customer Care
vor 1 Woche
Wien, Wien, Österreich ARES Customer Care Solutions GmbH VollzeitIHRE AUFGABEN* Gemeinsame Leitung einer Inbound Einheit mit einem bereits etablierten Teamleiter* Führung eines Teams mit bis zu 40 Mitarbeiter*innen* Bestehende Projekte betreuen, entwickeln und optimieren* Kommunikation zwischen Kunden und internem Team koordinieren* Optimierung von Prozessen zur Erreichung von Customer Experience* Meetings und Workshops...
-
Vice President of Customer Success
vor 1 Woche
Wien, Wien, Österreich ANGEHEUERT Recruiting VollzeitIs the role of Vice President of Customer Success at a FinTech company your next career move?An internationally successful company based in Vienna is looking for someone to join their team. Thanks to a recent merger with an American company, there are plenty of exciting opportunities awaiting you. The company is dedicated to enhancing and securing global...
-
Customer Success Manager
vor 1 Woche
Wien, Wien, Österreich Yokoy VollzeitDo you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring***After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and become the...
