Director of Customer Success

vor 1 Woche

Wien, Wien, Österreich MeisterLabs Vollzeit

Your Responsibilities:


Our customers are the lifeblood of our business - so we need a safe pair of hands to look after them.

As Meister's Director of Customer Success, you will lead our Success, Support and Community teams in Austria and the US, creating new processes that refine customer experience and optimize each user's journey.


What Makes You Special:

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7+ years' experience. Your track record in Customer Success and/or customer facing roles speaks for itself - ideally in a growing international SaaS company, at Head Of level or above.
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Results-driven. You can manage a book of business - and you've got the record of successful forecasting & quota attainment to back it up. Your consistent results embody high performance, because you constantly challenge yourself and others to improve.
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Growth mindset. You relish the responsibility of analyzing our KPIs, helping us pull the levers and achieve maximum growth.
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Leadership qualities. You can confidently lead a team spread over different continents, thanks to your fair, honest, and performance-driven leadership style.
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Tool/Software knowledge. You have extensive knowledge of CRM tools and a solid understanding of industry standards.
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Customer Success +. In addition to your expertise in Customer Success, you know the ropes in 1st & 3rd Level Support, as well as Community Management.
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Communication skills. You can get your point across, expressing yourself clearly and eloquently in business and technical contexts.
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Detail-oriented. Your keen eye for detail means you can identify areas of opportunity that few others see.
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Team spirit.
Your outstanding work ethic doesn't just fit Meister:
it makes us better.

Meister and You:

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Find your place
 We're ambitious and well-funded:

driving innovation and bringing value to users.
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Feel valued. Salaries at Meister fit your skills and experience. You'll share in our success with an employee stock ownership option additional to your pay.
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Define your future. 10% time for personal development and a customizable training plan.
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Choose where. Work with us in Vienna and/or remotely in Austria or Germany. Full-remote possibilities for international team members.
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Choose when. Organize your work week as you like with our flexitime agreement.
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Choose how. Select your own hardware and join an agile environment that promotes autonomy.
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Get there. Public transport card or other commuter benefits.
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Stay healthy. Subsidized indoor, outdoor and wellness activities in Austria, Germany or the US.
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Relax. Extra vacation day on your birthday, plus December 24 and 31. Entitlement increases the longer you're at Meister.
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Celebrate. Regular events, including an annual company retreat and frequent team activities.

About us:

For millions of teams worldwide, Meister products are an indispensable part of a successful working life.

We create stunningly-designed, team-focused and user-friendly tools that bring joy to work and simplicity to collaboration: our users, products and team all work beautifully together.

With offices in Vienna, Munich and Seattle, we've established a strong base for more than 160 talented employees to fulfill their potential.

Now, thanks to an empowering system for remote work, we can search the world for the best tech talent, finding new team members who drive us toward our ambitious global goals.


You could be one of them:
make the leap and join an established, well-funded software company that lives and breathes innovation.

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