Senior Support Analyst

vor 2 Wochen

Graz, Steiermark, Österreich ION Vollzeit

The Role

Key Responsibilities:

  • Afterhours (oncall) work potentially required on a rotational basis
  • Troubleshooting, analysis and information gathering of complex support cases.
  • Client facing communication and conference call management with client representatives
  • Ownership of projects and initiatives assigned by Support Management
  • As a seasoned professional, you'll troubleshoot, analyze, and resolve complex issues, providing invaluable support to our clients.
  • Maintain client cases in a JIRA, IIMIS, SF system, manage your individual key performance indicators (KPIs), and perform issue troubleshooting and communication with various functional areas throughout ION Corporates. Handle requests, questions, and defects of all priorities, and engage senior resources in the case of escalations. Document lessons learned and case closure information for use in knowledgebase. Responsible for executing afterhours and oncall responsibilities.
  • Perform full case lifecycle management, potentially across multiple internal individuals, providing professional clientfacing communication (status, updates, next steps, etc.). Analyze client requests and requirements, reproduce technical issues, and document steps to reproduce for SMEs and engineering investigation/resolution.

Required Skills, Qualifications and Experience:

  • Strong knowledge of Support Group processes in a financial or commodity related field required
  • Understanding of advanced technology concepts preferred
  • Knowledge of the Software Development Lifecycle required
  • Knowledge of finance and business terminology required
  • Strong problem solving and analytical skills required
  • Excellent verbal and written communication skills required
  • 35 years of experience within Client Support Services operation or five (5) + years of comparable technical / functional support experience in a financial or commodity related field.
  • Bachelor's degree or higher. Specialization in Computer Science, Finance, Business, or Information Systems is preferred

About us


We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.

Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.


  • Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, inhouse banking, commodity supply chain, trading and risk.
  • Over 800 of the world's leading banks and brokerdealers use our electronic trading platforms to operate the world's financial market infrastructure.
ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,

  • Our everexpanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences.

We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.


  • ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

  • System Support Analyst Senior

    vor 2 Wochen

    Graz, Steiermark, Österreich FIS Global Vollzeit

    **Position Type**:Full time**Type Of Hire**:Experienced (relevant combo of work and education)**Education Desired**:Bachelor of Computer Science**Travel Percentage**:1 - 5%- Die Welt der Finanzen ist schnell. Bei FIS sind wir schneller. Unsere Teams haben die Möglichkeit zu lernen, zu wachsen und etwas zu bewirken - in ihrer Karriere und in ihrem Umfeld....

  • Senior Systems Analyst

    vor 2 Wochen

    Graz, Steiermark, Österreich Perrigo Vollzeit

    Description Overview:Scope of the Role: Work with other IT groups to plan and support systems Authoring and executing documentation such as system requirements, system specifications, change controls, and test protocols Manage and collaborate with external software vendors Provide support and direction to other Systems Analysts Participate in development and...

  • Support Analyst, Finance Systems

    vor 2 Wochen

    Graz, Steiermark, Österreich Magna Vollzeit

    Support Analyst, Finance Systems Job Number: 58167, City: Österreich, Graz Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to...

  • Support Analyst, Finance Systems

    vor 2 Wochen

    Graz, Steiermark, Österreich Magna IT Austria - Graz Vollzeit

    Group DescriptionAt Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle.We are committed to quality and continuous improvement because our products impact millions of...

  • Support Services Analyst

    vor 2 Wochen

    Graz, Steiermark, Österreich ION Vollzeit

    The Role We are looking for someone who will manage first line of contact for clients that report application-related questions and defects involving ION Corporates enterprise software utilized in the Financial and Commodity sectors as applicable. Work with other senior support team members and product engineers as needed to help resolve complex...

  • Senior Cost Analyst

    vor 2 Wochen

    Graz, Steiermark, Österreich Magna International Inc. Vollzeit

    **Bereit zum Spurwechsel?**Gehöre zur Spitzenklasse - und bewirb dich bei Magnain Graz/Österreich als**Senior Cost Analyst (m/w/x)**Standort: Graz / ab sofort / Vollzeit**"Vertrauen ist gut, Kontrolle ist besser"**Wenn dir das bekannt vorkommt, dann bist du hier genau richtig**Dein Job**- Erstellen von** Kostenkalkulationen** für unsere Bauteile sowie...

  • Senior Cost Analyst

    vor 2 Wochen

    Graz, Steiermark, Österreich ASCO Engineering GmbH Vollzeit

    **Senior Cost Analyst (m/w/d) **Join our team - bewerben****: Job-Nr.: 2543- Jetzt bewerben- Graz- Buchhaltung/Rechnungswesen/Controlling**Ihre Aufgaben...**:- Erstellen von Kostenkalkulationen für Bauteile in der Fahrzeugproduktion- Kostenanalytische Beurteilung von Lieferantenangeboten- Aktive Teilnahme an Lieferantenverhandlungen sowie Kostenvertretung...

  • Support Services Analyst

    vor 2 Wochen

    Graz, Steiermark, Österreich ION Vollzeit

    The Role Perform full case lifecycle management, potentially across multiple internal individuals, providing professional clientfacing communication (status, updates, next steps, etc.). Analyze client requests and requirements, reproduce technical issues, and document steps to reproduce for engineering investigation/resolution.Maintain client cases in a...

  • Senior End User Support Analyst

    vor 2 Wochen

    Graz, Steiermark, Österreich Renesas Electronics Vollzeit

    Job DescriptionWe are searching for a dedicated IT Support Representative to join our team in Graz, Austria. If you like tackling technical challenges, engaging in global IT projects, possess strong communication skills, and thrive in a positive team environment, you might be just what we're looking for.Your responsibilities include:Providing local support...

  • Senior End User Support Analyst

    vor 2 Wochen

    Graz, Steiermark, Österreich Renesas Electronics Vollzeit

    Company DescriptionRenesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading MCUs,...

  • Senior End User Support Analyst

    vor 2 Wochen

    Graz, Steiermark, Österreich Renesas Electronics Vollzeit

    Job Description We are searching for a dedicated IT Support Representative (m/f/d) to join our dynamic team in Graz, Austria. If you like tackling technical challenges, being part of global IT projects, have great communication skills, and thrive in a positive team environment, you might just be the right fit for our company. Your Responsibilities ...

  • Business Analyst Im Finanzierungsbereich

    vor 2 Wochen

    Graz, Steiermark, Österreich Oberbank Vollzeit

    KlagenfurtMY JOBDu hast bereits Erfahrungen im Requirement Engineering gesammelt und auch zentrale Rollen in Projekten übernommen? Dann bist du bei uns genau richtig, denn wir suchen zur Erweiterung unseres Teams genau dich als erfahrenen Business Analyst für unsere IT-Anwendungen im Finanzierungsbereich. Wir bieten dir ein umfassendes, durch einen Mentor...

  • Analyst, User Experience

    vor 2 Wochen

    Graz, Steiermark, Österreich Magna Vollzeit

    Analyst, User Experience (m/f/d) Job Number: 66998, City: Österreich, Graz Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed...

  • Analyst, User Experience

    vor 2 Wochen

    Graz, Steiermark, Österreich Magna Vollzeit

    Analyst, User Experience (m/f/d) Job Number: 66998, City: Österreich, Graz Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to...

  • Sustainability Analyst

    vor 2 Wochen

    Graz, Steiermark, Österreich AUSTRIA JUICE GmbH - Standort Kröllendorf Vollzeit

    SUSTAINABILITY ANALYST (M/F/D)_LAND:- ÖsterreichFIRMA: AUSTRIA JUICE GmbH Standort KröllendorfSTANDORT:Kröllendorf 45, 3365 Kröllendorf, ÖsterreichKATEGORIE: Qualität & NachhaltigkeitAUSTRIA JUICE Group, a Joint-Venture of AGRANA Beteiligungs-AG and Raiffeisen Ware Austria AG, is one of the most important global players in the food and beverage market...

  • System Design Analyst

    vor 2 Wochen

    Graz, Steiermark, Österreich AutoStore Vollzeit

    Bots, Bins and Brilliant People - bring on the future of warehousing_AutoStore is seeking a System Design AnalystTo facilitate this growth, we are looking for a System Design Analyst to join our System Design Team and help us achieve our goals. As a member of the AutoStore specialized System Design Team you will work in collaboration with our sales force in...

  • System Design Analyst

    vor 2 Wochen

    Graz, Steiermark, Österreich AutoStore Vollzeit

    _Our headquarters is in Nedre Vats Norway with offices in Haugesund (Norway), Oslo (Norway), the US, UK, Germany, France, Spain, Italy, Austria, South Korea, Japan and Singapore._ Bots, Bins and Brilliant People bring on the future of warehousing_AutoStore is seeking a System Design AnalystTo facilitate this growth, we are looking for a System Design...

  • Business Analyst

    vor 2 Wochen

    Graz, Steiermark, Österreich FIS Global Vollzeit

    **Position Type**:Full time**Type Of Hire**:Experienced (relevant combo of work and education)**Education Desired**:Bachelor of Commerce/Business**Travel Percentage**:10 - 15%- Bist Du neugierig, motiviert und zukunftsorientiert? Bei FIS hast Du die Möglichkeit, an einigen der anspruchsvollsten und relevantesten Themen im Bereich _Finanzdienstleistungen_...

  • Analyst, User Experience

    vor 2 Wochen

    Graz, Steiermark, Österreich Magna Vollzeit

    Position OverviewJoin our team at Magna where we are dedicated to creating innovative technology solutions that make a difference in the industry and positively impact the world. As a leading mobility technology company, we take pride in our comprehensive knowledge of the entire vehicle ecosystem.Role SummaryAs an Analyst focusing on User Experience (m/f/d)...

  • Analyst, User Experience

    vor 2 Wochen

    Graz, Steiermark, Österreich Magna Vollzeit

    Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle.We are committed to quality and continuous improvement because our products impact millions of...