![Renesas Electronics](https://media.trabajo.org/img/noimg.jpg)
Senior End User Support Analyst
vor 1 Woche
We are searching for a dedicated IT Support Representative to join our team in Graz, Austria. If you like tackling technical challenges, engaging in global IT projects, possess strong communication skills, and thrive in a positive team environment, you might be just what we're looking for.
Your responsibilities include:
- Providing local support for the Global Service Desk, facilities, and corporate IT functions
- Offering deskside, L2 support, and other IT assistance at specified locations
- Troubleshooting and offering local support for end users
- Serving as the local liaison between IT and the business
- Assisting with IT projects as needed
- Owning a secondary technical skill (such as SCCM, Zscaler, Apple devices)
- Maintaining internal user guides and technical documents
- Ensuring new employees receive proper equipment and IT access while handling equipment for departing employees
- Managing stock, inventory, and secure hardware disposal
- Maintaining response time for Level 2 support escalations within SLAs
- Ensuring replacement equipment is available to meet SLAs
- Occasionally handling basic setup and maintenance of IT infrastructure
- Providing coverage during vacations/holidays for other liaisons in the region
- Being on call/standby for out-of-hours IT upgrades
- Minimum of 5 years of professional IT experience
- Strong knowledge of Windows client software and Microsoft Office
- Ability to prioritize tasks under pressure
- Preferred understanding of networking, including Wifi, routers, switches, VPN
- Additional technical skill (e.g., Azure AD, endpoint security)
- Excellent verbal and written communication skills - capable of explaining technical information to non-technical users
- Experience in a fast-paced, agile work environment with a proactive attitude
- Ability to work with all levels of an organization
- Proficiency in German and English
Renesas Electronics Corporation is dedicated to creating a safer, smarter, and more sustainable future through technology. As a leading microcontroller provider, Renesas offers comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT applications. Their technology drives the development of connected devices that improve people's lives and work. To learn more, visit Renesas' website.
Renesas follows the TAGIE culture, which represents Transparent, Agile, Global, Innovative, and Entrepreneurial values. Embracing this culture is key to their success in building trust with colleagues, customers, and stakeholders.
Renesas Electronics is an equal opportunity employer committed to diversity and a discrimination-free work environment based on various factors. For further details, refer to their Diversity & Inclusion Statement.
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