Key Merchant Success Manager

vor 1 Woche

Wien, Wien, Österreich Viva Wallet Vollzeit

Key Customer Success Manager - Strategic Accounts/Partners

Also known as Customer Success Manager, Customer Relationship Manager, Key Merchant Success Manager


Viva Wallet is one of the most innovative and fastest growing payments acquiring technology companies in Europe and we are hiring a Key Merchant Success Manager to help build our Key Customer implementation function to cover Germany, Poland Austria, Czech Republic, Croatia and Hungary and manage the implementation / delivery of Viva Wallet payments technology with some of our most important customers.


Why should I apply?

  • High growth opportunity to further boost your career with potential to lead a team on a regional basis.
  • Your successes, hard work and achievements will be recognized and rewarded.

About Us:


Viva Wallet was founded in 2010 and have become the leading European cloud-based neobank, delivering the future of payments, now.

With presence in 24 markets, it is the payment institution with the largest footprint in Europe.

Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs.

Latest innovations include "Tap-to-Pay Viva Terminal App" turning any Android mobile to a card terminal, and "Smart Checkout" payment gateway that can increase conversion by 21%.

An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies to provide digital payments services in 19 languages and 9 currencies, featuring over 24 payment methods.


About the role:

As a Customer Success Manager/Customer Relationship Manager/ Key Merchant Success Manager you will:

  • Responsible for customer success on key big client opportunities for the successful delivery of desired scope and ongoing expansion of the relationship.
  • Manage closely key merchant relationships and consult/advice merchants with the aim of delivering a complete required solution that will cover end to end customer demands (including integrations, automated reporting / reconciliation, and other tailormade solutions).
  • Support on the successful win of key big merchants and identify cross product selling expansion throughout the relationship.
  • Gather business requirements and inform merchants about the desired solutions/integrations to be implemented based on available Viva Wallet functionalities.

Requirements:

What we look for in a Customer Success Manager/Customer Relationship Manager/ Key Merchant Success Manager:

  • Degree in Management Information Systems or a combination of Business with IT related field
  • Be able to identify customer technical and commercial requirements to craft solutions
  • Be a confident negotiator to achieve winwin commercial agreements and close sales
  • Customer focus with proven soft skills in dealing with clients' Management & Payments stakeholders
  • Minimum 57 years of relevant proven experience, ideally within the Payments & Fintech Industry
  • Strong communication skills able to write and speak German plus English to a high standard.
  • Ability to speak additional EU languages
LI-Onsite

Benefits

  • A competitive salary (based upon your skills and experience);
  • Annual bonus based on targets' achievement (Up to 4 monthly salaries per annum);
  • Private medical and life insurance;
  • Integrity, teamwork, transparency, and regular feedback to develop your skills;
  • A chance to grow within a fastmoving European Fintech Company / Neobank

  • Key Merchant Success Manager

    vor 1 Woche

    Wien, Wien, Österreich Viva Wallet Vollzeit

    **Key Customer Success Manager - Strategic Accounts/Partners****Auch unter den Bezeichnungen Customer Success Manager, Customer Relationship Manager, Key Merchant Success Manager**Viva Wallet gehört zu den innovativsten und am schnellsten wachsenden Technologieunternehmen im Bereich Zahlungserwerb in Europa. Aktuell suchen wir einen...

  • Key Account Manager

    vor 1 Woche

    Wien, Wien, Österreich GlobalBlue_IT Vollzeit

    Main duties- Delivery of budgeted targets assigned- Delivery of account-specific contractual obligations- Delivery of new business targets- Relationship management at merchants Head office level- Brick wall accounts against competitors- Ensure that all relative information regarding the market and the business trend, be transmitted to the organization in an...

  • Account Manager

    vor 1 Woche

    Wien, Wien, Österreich Card and Payment Jobs Vollzeit

    Account Manager - Payments / Acquirers - ViennaOur client is a global payment scheme currently undergoing dynamic growth and seeking an experienced Account Manager to join their collaborative team.As Account Manager you will support the company's Merchant Network strategy by promoting their card acceptance in target markets and identifying potential partners...

  • Customer Success Manager

    vor 1 Woche

    Wien, Wien, Österreich Dynatrace Vollzeit

    Company DescriptionDo you have a customer first mindset? Do you thrive on change? You want to help us to continuously improve our service quality and customer experience? Then join our DynatraceOne team Customer Success Team :)Who we are:Dynatrace is a leading software product company founded in Linz, Austria with more than 2,200 employees worldwide.Our...

  • Customer Success Account Manager

    vor 1 Woche

    Wien, Wien, Österreich Microsoft Vollzeit

    We are looking for an Account Manager, based in Vienna area, with a proofen track record and solid network at big industry customers, mainly within the manufacturing area. Fluency in German and English is a pre-requesite, same as on-site customer engagements.As an Account Manager for Customer Success you develop, maintain, and build upon foundational...

  • Customer Success Manager

    vor 1 Woche

    Wien, Wien, Österreich Tricentis Vollzeit

    Our Customer Success Manager Mid Touch (CSM)'s works closely with customers to discover their business needs and then coach them on the best way to use Tricentis testing tools in order to obtain business value and exceed their targeted business outcomes. Working closely with Account Managers, our CSMs provide input into the strategic account and success...

  • Customer Success Manager

    vor 1 Woche

    Wien, Wien, Österreich Canva Vollzeit

    **Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work Our flagship campus is in Sydney, Australia but...

  • Customer Success Manager

    vor 1 Woche

    Wien, Wien, Österreich Yokoy Vollzeit

    Do you want to join us on the journey of disrupting the spend management business? Do you like to work in a fast-paced scale-up with a passionate and supportive team? Yokoy is hiring***After closing our $80M Series B funding in 2022 and going through a hyper growth phase, we are now striving to lead the tech-focused transformation in our field and become the...

  • Customer Success Manager

    vor 1 Woche

    Wien, Wien, Österreich Jumio Vollzeit

    Role Purpose:Customer Success is vital to Jumio's long term success. We must understand and proactively enable our customers to be successful utilizing Jumio's software. This role includes ownership of Customer Success activities (onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.) with the main...

  • Customer Success Manager in

    vor 1 Woche

    Wien, Wien, Österreich Smartbridge AG Vollzeit

    ** New Year, New Job? Starte bei uns als Customer Success Manager*in durch **:**Wir sind** ein international tätiges Softwareunternehmen in der Wachstumsphase. Mit unserem innovativen Produkt Staffcloud konnten wir uns erfolgreich als führender SaaS-Anbieter von Personalplanungssoftware für flexibles Personal in Europa etablieren.Unser Customer Success...

  • Senior Customer Success Manager

    vor 1 Woche

    Wien, Wien, Österreich GfK Vollzeit

    CountryAustriaJob FamilyCustomer Success ManagementWe show the world what people want.Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired...

  • Customer Success Manager

    vor 1 Woche

    Wien, Wien, Österreich Canva Vollzeit

    **Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work Our flagship campus is in Sydney, Australia but...

  • Key Account Manager

    vor 1 Woche

    Wien, Wien, Österreich FREQUENTIS AG Vollzeit

    Job Introduction Frequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safetycritical tasks. Worldwide, more than 500 customers in some 150 countries with more than 45,000 workstations already trust our knowhow and proven experience.We're looking for an experienced Key...

  • Key Account Manager

    vor 1 Woche

    Wien, Wien, Österreich BRUDERKOPF GmbH & Co. KG Vollzeit

    BRUDERKOPF ist der vertrauensvolle und unabhängige Partner der deutschen Wirtschaft im Personalmarketing und Recruiting. Unser Kundenstamm reicht vom inhabergeführten Handwerksbetrieb, über mittelständische Dienstleistungs- und Handelsunternehmen, bis hin zum global agierenden Industrieunternehmen im Familienbesitz.Unser Mandant ist ein SaaS getriebener...

  • Key Account Manager

    vor 1 Woche

    Wien, Wien, Österreich AutoScout24 Vollzeit

    Möchtest Du eine wichtige Rolle dabei spielen, den Autohandel der Zukunft mitzugestalten?Wir suchen einen positiven und engagierten Teamplayer für diese neu geschaffene Position als Key Account Manager (w/m/d) für Österreich (Linz, Salzburg, Graz, Innsbruck).AUTOproff wurde im Jahr 2013 gegründet, um den B2B-Fahrzeughandel zu digitalisieren und...

  • Digital Client Success Manager

    vor 1 Woche

    Wien, Wien, Österreich emarsys eMarketing Systems Vollzeit

    The Digital Client Success Team is a global, agile, self-organized team whose mission is to drive the Digital Journey for our clients in the digital segment and to deliver a seamless, world class customer experience by ensuring that a minimum set of consistent touchpoints are automatically provided for each customer and by serving as central commercial point...

  • Digital Client Success Manager

    vor 1 Woche

    Wien, Wien, Österreich emarsys eMarketing Systems Vollzeit

    The Digital Client Success Team is a global, agile, self-organized team whose mission is to drive the Digital Journey for our clients in the digital segment and to deliver a seamless, world class customer experience by ensuring that a minimum set of consistent touchpoints are automatically provided for each customer and by serving as central commercial point...

  • Senior Customer Success Manager

    vor 1 Woche

    Wien, Wien, Österreich Finmatics GmbH Vollzeit

    The Future of Finance - today.Finmatics entwickelt Lösungen für die automatisierte Verarbeitung von verschiedensten Finanzinformationen und Workflows. Als ein "Software-as-a-Service" Unternehmen richten wir uns dabei als B2B Anbieter vorrangig an Unternehmen und Steuerberatungen und helfen diesen, fit für die hochautomatisierte Zukunft zu werden.Dabei...

  • Key Account Manager

    vor 1 Woche

    Wien, Wien, Österreich Vitamin Well Vollzeit

    WHO WE AREVitamin Well Group is an international group of premium brands that develops, markets and sells functional food and drinks. Since our inception in Sweden back in 2006 we have expanded globally and today consist of multiple brands with offices in more than ten countries across Europe, USA and Asia.Our Brands Vitamin Well, NOCCO, Barebells, NOBE aloe...

  • Customer Success Manager

    vor 1 Woche

    Wien, Wien, Österreich Schrankerl GmbH Vollzeit

    Du arbeitest leidenschaftlich gerne mit Kund\*innen und möchtest Sie erfolgreich machen? Du hörst aktiv zu und suchst gerne nach Lösungen für Probleme? Wenn du außerdem gesundes und gutes Essen liebst, dann bist du bei Schrankerl genau richtig Bei uns hast du die Möglichkeit, als Customer Success Manager unsere Kunden glücklich zu machen und lernst...