Senior Customer Development Manager

vor 3 Wochen

Jenbach, Tirol, Österreich INNIO Vollzeit
INNIO is currently seeking an experienced and visionary leader to head our
Customer Development Management division
within Service Business.

You will be responsible for shaping and leading customer development teams in INNIO's regions (China, META-SA, EU Indirect, and Central Europe Indirect).

Your primary focus will be on aftermarket contracting and the ongoing development of key customer relationships in these countries, while also guiding your teams to increase customer base, retention, and intimacy.

As part of your regional leadership responsibilities, you will also be responsible for the global strategic development of the Customer Development Manager role within INNIO's Service Business.

This will involve developing strategies to drive new business areas and products by anticipating market and customer needs while also serving as the escalation point for all aftermarket issues.

This position provides the opportunity to significantly influence the future direction and effectiveness of the Customer Development Manager of the future.

To qualify for this role, you have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques.

You must be able to demonstrate a track record of success in developing and maintaining strong customer relationships, while also possessing the ability to guide and motivate teams to achieve their goals.


What we offer:

  • An innovative and international working environment
  • Flexible working time model (depending on position and role)
  • Health We Care Program including company sport activities
  • Moving cost support for new employees in accordance with policy
  • Good connections to public transport station in direct proximity
  • Transportation cost support in accordance with policy
  • One of the best canteens in the area with healthy and various meals
  • Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

Direct responsibility for the Customer Service Development Manager (=CSM) organization in the regions

  • Guide CSMs to increase customer base, retention and engagement
  • Drive business results and manage excellent customer relationships with key customers in the regions
  • Act as a point of contact and key account function for escalations for all customers in the assigned countries
  • Ensure new product launches are implemented quickly and successfully in the regions. Ensure an orchestrated flow of customer feedback for continuous product development
  • Cooperate with key distributors to identify and follow up area/country growth strategies
  • Identify customer needs and help to develop winning, customer centric strategies that integrate customer value creation
  • Provide directions to the daily service operation for a dedicated country/set of customers assigned
  • Provide Customer Service Team and Finance Team with financial projections on transactional service business & periodical sales estimations
Global strategic development of the CSM role

  • Define a vision and strategy for the future CSM role towards longterm customer development perspective instead shortterm operational focus
  • Develop a global action plan for implementing the new role definition of CSMs
  • Develop a comprehensive training path for your CSMs

Your Profile:

  • Masters degree in Business Administration or similar
  • Strong customer focus and mindset and exceptional strategic thinking
  • Strong leadership and team management skills
  • Business judgment, understand P&L metrics and ability to deliver against targets
  • Independent and strong communicator and facilitator
  • Ability to build and maintain relationships with Senior internal and business critical external stakeholders
  • Excellent presentation development and broader communication skills that turn concepts into effective structured messages for nontechnical internal and external decision makers
  • Ability to represent the company formally and informally to influence internal and external stakeholders


The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 4.149,90 gross per month (x 14) and an over payment depending on your qualifications and experience.

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