Team Leader Contact Centre
vor 3 Wochen
Lead a team of contact centre consultants and develop a culture of sales with premium service
30th May, 2024About BankVic:
We are the small bank of big opportunity.
We exist to serve those who protect and serve our community. Founded 50 years ago by Victoria Police officers, we have since grown to over 120,000 members from the police, health, and emergency services. Because we’re small, we each have a greater impact. We challenge ourselves to try new things. We aren’t afraid to own our mistakes, or call something out.
As a certified B Corporation, we are committed transparency, accountability, and working in the best interest of our members, community and each other. Being a small bank also means you can get involved in a broad range of work and gain exposure to parts of the organisation outside of your own team.
If you’re seeking to make a difference and find purpose in your work, it’s time to join us at BankVic.
This Role:
Working with the Head of Contact Centre & Insurance and our Chief Growth & Experience officer, you will be developing a culture of sales with service within our contact centre. This will include proactively managing team efficiencies and ensuring all consultants are providing a high level of service to our members.
As a Team Leader, you will lead and provide support to the contact centre consultants through coaching and mentoring to develop their customer service and sales skills.
Other key responsibilities:
- Maximise and achieve department and company objectives
- Maintain up-to-date knowledge of all BankVic products and services
- Provide regular coaching to team members.
- Awareness of the prevention and detection of fraud and corruption
- Conduct monthly reviews with team
- Work collaboratively with other areas of BankVic
About BankVic:
We are the small bank of big opportunity.
We exist to serve those who protect and serve our community. Founded 50 years ago by Victoria Police officers, we have since grown to over 120,000 members from the police, health, and emergency services. Because we’re small, we each have a greater impact. We challenge ourselves to try new things. We aren’t afraid to own our mistakes, or call something out.
As a certified B Corporation, we are committed transparency, accountability, and working in the best interest of our members, community and each other. Being a small bank also means you can get involved in a broad range of work and gain exposure to parts of the organisation outside of your own team.
If you’re seeking to make a difference and find purpose in your work, it’s time to join us at BankVic.
This Role:
Working with the Head of Contact Centre & Insurance and our Chief Growth & Experience officer, you will be developing a culture of sales with service within our contact centre. This will include proactively managing team efficiencies and ensuring all consultants are providing a high level of service to our members.
As a Team Leader, you will lead and provide support to the contact centre consultants through coaching and mentoring to develop their customer service and sales skills.
Other key responsibilities:
- Maximise and achieve department and company objectives
- Maintain up-to-date knowledge of all BankVic products and services
- Provide regular coaching to team members.
- Awareness of the prevention and detection of fraud and corruption
- Conduct monthly reviews with team
- Work collaboratively with other areas of BankVic
What you will bring:
- Leadership experience within a contact centre environment, preferably within financial services
- RG146 Tier 2 certification or be prepared to undertake such training
- Knowledge and understanding of customer service techniques
- Proven sales skills and experience
- Strong communication and interpersonal skills
- Excellent conflict management and resolution skills
About BankVic’s benefits:
- Discounts and savings off a range of our products and services
- Ambulance Victoria Membership reimbursements
- Flexible working arrangements
- Employee assistance program
- Paid volunteer leave
- Ongoing professional development with access to study leave
- Reward and recognition program
BankVic is committed to fostering an inclusive and diverse workplace. Your unique qualities make you an invaluable part of our team and make us stronger as an organization. If you need assistance or adjustments made to the recruitment process, please let us know and we’ll do our best to make it easy for you to apply. If you think you would be a great addition to the BankVic team, we encourage you to apply even if you do not meet all the requirements listed.
If you’re ready to join us in building a workplace where everyone can thrive, please click apply.
As part of our recruitment process, we require successful candidates to undertake background checks.Apply For Job #J-18808-Ljbffr
-
Donor Contact Centre Team Leader
vor 2 Wochen
Melbourne, Österreich Plan International Australia VollzeitLead one of our most fundamental teams through achievements and purpose The Opportunity A great opportunity has arisen to join Plain International Australia’s (PIA) Donor Contact Centre team as a Team Leader. The Team Leader is the connection point between PIA, our supporters and the girls and communities we work for. The team provides high quality...
-
Team Leader
Vor 3 Tagen
Melbourne, Österreich Newark Community Street Team Inc VollzeitCustomer Service & Call Centre Source: uWorkin JOB DESCRIPTION Apply now Job no: 493066 Work type: Full-time Location: Adelaide CBD, Melbourne CBD Categories: Collections Working as a Team Leader, you will be responsible for leading a team of Customer Service Representatives to deliverthe collection of outstanding funds. You will ensure high levels...
-
Training Specialist, Contact Centre
vor 1 Monat
Melbourne, Österreich Mercer VollzeitMercer is seeking candidates for the following position based in Melbourne:Training Specialist, Contact Centre What can you expect?Mercer is seeking a dynamic and innovative individual to join our Pacific Contact Centre team based out of Melbourne as a Contact Centre Training Specialist. In this role, you will provide effective induction training services...
-
National Contact Centre Manager Service
Vor 2 Tagen
Melbourne, Österreich Bupaoptical VollzeitAbout Bupa Asia Pacific From aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we’re all in it together – 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges of the healthcare world take us.Where are we heading? We set a global...
-
Contact Centre Platform And System Specialist
vor 2 Wochen
Melbourne, Österreich Sidecar Doughnuts VollzeitContact Centre Platform And System Specialist Great Southern Bank - South Yarra, VICIT Source: uWorkin JOB DESCRIPTION Contact Centre Platform and System SpecialistYour teamAs the Contact Centre Platform and Systems Specialist, you will work closely with the Contact Centre teams along with stakeholders across the business including Product, Digital,...
-
Accounts Payable Team Leader
vor 2 Wochen
Melbourne, Österreich Team Relax VollzeitWhat's on offer? As an Accounts Payable (AP) Team Leader you will play a crucial role in ensuring invoices are paid on time.You can expect to partner with colleagues, stakeholders, subcontractors, and suppliers with any AP queries and to ensure processes are efficient. Your duties and responsibilities will include: Support, coaching and performance...
-
Knockdown Rebuild Drafting Team Leader
Vor 2 Tagen
Melbourne, Österreich Team Relax VollzeitWhat's on offer?As part of the Drafting Leadership Team this Team Leader will work across Knockdown Rebuild projects.The Team Leader is responsible for the allocation of Team workflow, coordination of drafting resources and supporting the Knockdown Rebuild Drafting Team to document and deliver a range of products and services including Working...
-
Knockdown Rebuild Drafting Team Leader
vor 2 Wochen
Melbourne, Österreich Team Relax VollzeitWhat's on offer? As part of the Drafting Leadership Team this Team Leader will work across Knockdown Rebuild projects. The Team Leader is responsible for the allocation of Team workflow, coordination of drafting resources and supporting the Knockdown Rebuild Drafting Team to document and deliver a range of products and services including Working...
-
Call Centre Team Leader
vor 2 Wochen
Melbourne, Österreich Just VollzeitWe seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individuals!Call Centre Team Leader - Peter Alexander Apply now Job no: 784484 Work type: Casual Location: Melbourne - Central Categories: Call Centre...
-
Contact Centre Consultant
vor 1 Monat
Melbourne, Österreich Belgravia Health VollzeitContact Centre ConsultantVIC, Collingwood 3066Looking for flexibility in your role with a modern office and great public transport access?Are you a great problem-solver?Do you love providing great customer experiences for a wide range of people?Do you have a great phone manner and ‘smile in your voice’?Full-time and part-time opportunities available. No...
-
Contact Centre Consultant
vor 4 Wochen
Melbourne, Österreich Belgravia Health VollzeitContact Centre ConsultantVIC, Collingwood 3066Looking for flexibility in your role with a modern office and great public transport access?Are you a great problem-solver?Do you love providing great customer experiences for a wide range of people?Do you have a great phone manner and ‘smile in your voice’?Full-time and part-time opportunities available. No...
-
Team Leader
vor 1 Monat
Melbourne, Österreich Allianz Popular SL. VollzeitFull-time permanent opportunity with great staff benefits Hybrid and Flexible working arrangements Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a member of the Global Allianz Group. When you work at Allianz, your part of a strong global insurer, helping to...
-
Team Leader
vor 4 Wochen
Melbourne, Österreich Allianz Popular SL. VollzeitFull-time permanent opportunity with great staff benefits Hybrid and Flexible working arrangements Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a member of the Global Allianz Group. When you work at Allianz, your part of a strong global insurer, helping to...
-
Lead Educator Peppercorn Early Learning Centre
vor 8 Stunden
Melbourne, Österreich G8 Education VollzeitThe Opportunity Are you an experienced Diploma qualified Lead Educator looking to join a phenomenal team of exceptional, qualified Early Childhood professionals and be supported and encouraged to excel and further develop your Early Childhood career? Do you want to be valued and appreciated for your hard work? Peppercorn Early Learning Centre is offering...
-
Melbourne, Österreich Swinburne University of Technology VollzeitAcademic Level E (Full Professor) and staff benefits including options for hybrid work.Prime opportunity to lead the Centre for Transformative Media Technologies.Permanent full-time position in a central Hawthorn location.About the RoleReporting to the Dean of the School of Social Sciences, Media, Film and Education (SoSSMFE), the Director will lead...
-
Centre Manager
vor 1 Monat
Melbourne, Österreich The Y Victoria VollzeitOur Vision is a better tomorrow where all people can belong.As the largest employer in fitness and recreation we have more than 5,000 staff at over 140centresacross Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.About the CentreThe...
-
Operations Team Leader
vor 1 Monat
Melbourne, Österreich Alfred Health VollzeitAlfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. OngoingFull Time (76 hours per fortnight)Managers and Administrative Worker Grade 3...
-
Operations Team Leader
vor 4 Wochen
Melbourne, Österreich Alfred Health VollzeitAlfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. OngoingFull Time (76 hours per fortnight)Managers and Administrative Worker Grade 3...
-
Centre Manager
Vor 4 Tagen
Melbourne, Österreich QUICKCARE VollzeitChildcare & Outside School Hours Care (Education & Training)QuickCare is a dynamic and innovative childcare staffing and recruitment organization with a network of over 100 centres across New South Wales and Victoria. At QuickCare, we are dedicated to offering our employees competitive wages, swift onboarding processes, and the flexibility to choose their...
-
Melbourne, Österreich Swinburne University of Technology VollzeitAcademic Level E (Full Professor) and staff benefits including options for hybrid work.Prime opportunity to lead the Centre for Transformative Media Technologies.Permanent full-time position in a central Hawthorn location.About the Role Reporting to the Dean of the School of Social Sciences, Media, Film and Education (SoSSMFE), the Director will lead the ...
