Aktuelle Jobs im Zusammenhang mit Contact Centre Platform And System Specialist - Melbourne - Sidecar Doughnuts
-
Contact Centre Officer
vor 3 Wochen
Melbourne, Österreich Department of Justice and Community Safety, Victoria VollzeitThis is a Contact Centre Officer role with one of the leading companies in AU right now 🔥 -- Department of Justice and Community Safety, Victoria -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Department of Justice and Community Safety, Victoria 🧐🧐**About...
-
Inbound Contact Centre Lead
vor 3 Wochen
Melbourne, Österreich Montu VollzeitThis is a Inbound Contact Centre Lead role with one of the leading companies in AU right now 🔥 -- Montu -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Montu 🧐🧐## **Job Description** We are seeking a motivated and experienced Inbound Contact Center Lead to...
-
Artemis Centre and Aquatics Manager
vor 2 Wochen
Melbourne, Österreich Melbourne Girls Grammar VollzeitAt Melbourne Girls Grammar, we believe that an exceptional education for life provides not only academic skills and attributes, but also emotional and physical wellbeing. Our sustained focus is therefore on making girls’ wellbeing central to the school experience. The Artemis Centre provides students at Melbourne Girls Grammar with a world-class...
-
Member Experience Specialist
Vor 4 Tagen
Melbourne, Österreich HESTA Super Fund VollzeitThis is a Member Experience Specialist role with one of the leading companies in AU right now 🔥 -- HESTA Super Fund -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at HESTA Super Fund 🧐🧐## About the job Be inspired everyday – let your work make a difference...
-
System Administrator
vor 3 Wochen
Melbourne, Österreich Aussie Broadband VollzeitThis is a System Administrator role with one of the leading companies in AU right now 🔥 -- Aussie Broadband -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Aussie Broadband 🧐🧐_At Aussie Broadband we believe difference is something to celebrate. Being...
-
Facility Operations Centre Manager, AWS
vor 1 Woche
Melbourne, Österreich Amazon (AWS) VollzeitThis is a Facility Operations Centre Manager, AWS role with one of the leading companies in AU right now 🔥 -- Amazon (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amazon (AWS) 🧐🧐## DESCRIPTION Amazon is building some of the largest distributed systems...
-
Melbourne, Österreich Melbourne Airport VollzeitThis is a Airport Operations Specialist, Integrated Operations Centre role with one of the leading companies in AU right now 🔥 -- Melbourne Airport -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Melbourne Airport 🧐🧐**_We have multiple positions available for...
-
People Experience Systems Specialist
vor 2 Wochen
Melbourne, Österreich Xero VollzeitThis is a People Experience Systems Specialist role with one of the leading companies in AU right now 🔥 -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Xero 🧐🧐**What you'll do...** - **HR Systems Management:** - Administer and maintain our ATS...
-
Property Specialist
vor 3 Wochen
Melbourne, Österreich Amplifon VollzeitThis is a Property Specialist role with one of the leading companies in AU right now 🔥 -- Amplifon -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Amplifon 🧐🧐**Job Description** We are looking for a Property Specialist who will be responsible for the scoping...
-
Head of Mobile Platforms
vor 3 Wochen
Melbourne, Österreich Myob VollzeitThis is a Head of Mobile Platforms role with one of the leading companies in AU right now 🔥 -- Myob -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Myob 🧐🧐**About the Team** Our Tech team are true heroes. They’ve taken our legacy success and transformed it...
-
Platform/Cyber Engineer
vor 3 Wochen
Melbourne, Österreich Dubber VollzeitThis is a Platform/Cyber Engineer role with one of the leading companies in AU right now 🔥 -- Dubber -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Dubber 🧐🧐**About Dubber** Dubber is the world's leading conversation platform used by some of the world’s...
-
Customer Experience Specialist
vor 3 Wochen
Melbourne, Österreich Xero VollzeitThis is a Customer Experience Specialist role with one of the leading companies in AU right now 🔥 -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Xero 🧐🧐Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and...
-
Product Specialist
vor 4 Wochen
Melbourne, Österreich State Street VollzeitWho we are looking forThe Product Specialist ensures that our clients are optimizing their use of CRDâs products especially in the areas of system configuration, database administration, batch processing, performance tuning, reviewing efficiency of SQL queries, reviewing systems set up and architecture at client installations, and being proficient in...
-
Developer - Customer Platforms
vor 3 Wochen
Melbourne, Österreich Myob VollzeitThis is a Developer - Customer Platforms role with one of the leading companies in AU right now 🔥 -- Myob -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Myob 🧐🧐We’re MYOB, a business management platform designed to unleash the potential of businesses...
-
Accounts Payable Specialist
Vor 5 Tagen
Melbourne, Österreich CoinFlip VollzeitThis is a Accounts Payable Specialist role with one of the leading companies in AU right now 🔥 -- CoinFlip -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at CoinFlip 🧐🧐The Accounts Payable Specialist is responsible for assisting in all areas related to the...
-
Product Support Specialist
vor 3 Wochen
Melbourne, Österreich Culture Amp VollzeitThis is a Product Support Specialist role with one of the leading companies in AU right now 🔥 -- Culture Amp -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Culture Amp 🧐🧐**Join us on our mission to make a better world of work. ** Culture Amp is the...
-
Accounts Payable Specialist
vor 3 Wochen
Melbourne, Österreich CoinFlip VollzeitThis is a Accounts Payable Specialist role with one of the leading companies in AU right now 🔥 -- CoinFlip -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at CoinFlip 🧐🧐CoinFlip is a global digital currency platform company, focused on providing consumers simple...
-
Specialist Legal, IP and Technology | Australia
vor 3 Wochen
Melbourne, Österreich BHP VollzeitThis is a Specialist Legal, IP and Technology | Australia role with one of the leading companies in AU right now 🔥 -- BHP -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at BHP 🧐🧐**About BHP ** At BHP we support our people to grow, learn, develop their...
-
Graduate Platform Engineer
vor 3 Wochen
Melbourne, Österreich PEXA VollzeitThis is a Graduate Platform Engineer (Cloud) role with one of the leading companies in AU right now 🔥 -- PEXA -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at PEXA 🧐🧐Hi, we’re PEXA Every time a house is bought, sold or refinanced in Australia your lawyer,...
-
GRC Principal System Analyst
vor 2 Wochen
Melbourne, Österreich HESTA Super Fund VollzeitThis is a GRC Principal System Analyst role with one of the leading companies in AU right now 🔥 -- HESTA Super Fund -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at HESTA Super Fund 🧐🧐**The opportunity ** Following the introduction of our new Governance,...
Contact Centre Platform And System Specialist
vor 4 Monaten
Contact Centre Platform And System Specialist
Great Southern Bank - South Yarra, VIC
IT
Source: uWorkin
JOB DESCRIPTION
Contact Centre Platform and System Specialist
Your team
As the Contact Centre Platform and Systems Specialist, you will work closely with the Contact Centre teams along with stakeholders across the business including Product, Digital, Operations, Frontline Team Managers, and Frontline team members to provide efficient and effective support and management for systems and platforms and partners.
This is a full-time permanent position, based in South Yarra, reporting to the Platform and Workforce Manager.
Your impact and contribution
• Advise of known risks and issues when changes are suggested to the system.
• Respond to questions from the business on system limitations and potential enhancements.
• Mentor, train and develop team members in related systems, processes, and methodology.
• Deliver enhancements to the current applications
• Provide guidance to the business around change management and IT processes. Provide advice to stakeholders and end users.
• Manage the backlog of initiatives and enhancements with a clear plan on delivery timeframes.
Your responsibilities
Relationship Management
• You lead a customer centric culture in all interactions and always have the customer front of mind in your work.
• You build relationships across the business and engage with stakeholders to understand, align and deliver solutions that meet agreed business requirements.
• You proactively communicate, share information, develop and maintain procedures/guide cards/FAQs and educate partners to ensure shared outcomes that meet our customer needs, business objectives and provide alignment to our strategic objectives.
Continuous Improvement
• You are responsible for the reporting, analysis and recommendations provided to the Platform and Systems Manager in order to maximise efficiencies and improve customer experience.
Business Analysis
• You identify business needs and obtain, analyse, define, communicate and validate requirements for agreed changes to our business processes, policies and technology based solutions.
• You conduct option analysis to determine optimum business process solutions aligned with our business and IT strategies, and provide recommendations to stakeholders.
• You work with business representatives to develop 'future state' business process models that meet specific business objectives and internally defined performance criteria.
Your experience
• Proven experience with supporting and maintaining Contact Centre systems and platforms (CX1, Workforce Management, Studio or similar)
• Experience with tools such as Microsoft Office 365, Power Apps and SharePoint.
• Experience with mentoring and training team members on use of systems, processes, and methodology.
• Excellent verbal and written communication skills coupled with strong stakeholder management skills.
• High level oral and written communication skills including excellent negotiation, conflict resolution and problem-solving skills and the capacity to build and maintain positive relationships.
• Excellent troubleshooting/problem solving skills
• Strong time management skills
• Basic understanding of the ITIL framework
• Exposure to Chatbot implementation
Your attributes
• Responsive, resilient and persistent, with the ability to work well under pressure
• Customer-centric and a strong communicator - you love helping others
• Proactive, organised, efficient, a fast-learner and results-driven
• Able to work with minimal supervision, take initiative and make the most of existing resources to provide solutions
A little bit about us…
For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.
We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.
We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you
Questions? Please contact our Talent Acquisition Specialist Danielle Moore - [emailprotected]
At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.
Promote local employment to your region, community or member organisation with a uWorkin Talent Community. Find out more .
#J-18808-Ljbffr