Communications Agent

Vor 5 Tagen

Sydney, Österreich Hyatt Hotels Corporation Vollzeit

If you're looking for a career with Apple Leisure Group, please click here to view job postings.

If you're looking for a career with our Inclusive Collection, please click here to view job postings.

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences .

We have an exciting opportunity for an experienced Communications Agent Team Leader to join our team at Australia’s largest hotel.

Located adjacent to Darling Harbour in Sydney's Central Business District (CBD), Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

  • Generous discounted accommodation worldwide within Hyatt
  • Discounted accommodation for associates as well as friend and family
  • Rewards and recognition programs
  • Learning and development opportunities
  • Fully laundered uniform
  • Discounted city parking
  • The opportunity to join an international group with endless career opportunities

The Role:

As a member of the Guest Services team, you will report directly to the Front Office Manager and work closely with a team of Communications Agents. You are a valued colleague who has a vital role in our communications hub. As a first point of contact, you will respond to all internal and external phone calls and promptly attend to guest requests and hotel enquiries, provide support and guidance to fellow colleagues & handle all guest complaints. In this role, you will uphold high standards of customer service as a service ambassador for the hotel.

Our ideal candidate will possess:

· Exceptional customer service and interpersonal skills.

· Responsible for the day-to-day leadership and supervision of associates working in the department.

· Advance written and verbal English skills are essential.

· A professional and warm phone manner.

· Strong time management skills and high attention to details and accuracy.

· Excellent computer skills, experience with OPERA PMS preferred but not essential.

· Proven ability to work as a team player.

· Full availability to work a 7-day rotating roster.

· Must have full working rights in Australia and currently live in Australia.

Our family is always growing. Want to be in the know?

#J-18808-Ljbffr

  • Product Manager

    Vor 6 Tagen

    Sydney, Österreich Luxury Escapes Vollzeit

    Be part of the team transforming global travel experiences! Lead the next wave of travel-tech products at Luxury Escapes. We're not just keeping pace with the travel industry; we're setting the trend. In the last year, we've unveiled products like Agent Hub (new B2B channel, which is this team) Cruises, Car Hire, and Business Traveller, increasing the sales...

  • Product Manager

    Vor 4 Tagen

    Sydney, Österreich CKE Restaurants Vollzeit

    Be part of the team transforming global travel experiences!Lead the next wave of travel-tech products at Luxury Escapes. We're not just keeping pace with the travel industry; we're setting the trend. In the last year, we've unveiled products like Agent Hub (new B2B channel, which is this team) Cruises, Car Hire, and Business Traveller, increasing the sales...

  • Front Office Agents

    Vor 3 Tagen

    Sydney, Österreich The Star Ent Group Vollzeit

    Apply now Job no: 525971 Work type: Permanent Full Time Location: Sydney Categories: Front Office For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel,...

  • Customer Care Agent

    Vor 5 Tagen

    Sydney, Österreich Kone México Vollzeit

    Great benefits and remuneration – Base + 12.5% superannuation + bonus Monday - Friday role Free onsite parking & gym Career Progression in joining a global organisation with a strong focus on training, safety and quality At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and...

  • Project Facilitation Manager

    vor 1 Monat

    Sydney, Österreich Teamlink Vollzeit

    Source new business opportunities – cold calling, prospecting and attending networking eventsWork closely with internal and external Sales AgentsSeek further business opportunities through rapport building and creating strong relationships with & existing partners and clientsProvide insight and advice to Sales Agents and future & existing clients regarding...

  • Project Facilitation Manager

    vor 4 Wochen

    Sydney, Österreich Teamlink Vollzeit

    Source new business opportunities – cold calling, prospecting and attending networking eventsWork closely with internal and external Sales AgentsSeek further business opportunities through rapport building and creating strong relationships with & existing partners and clientsProvide insight and advice to Sales Agents and future & existing clients regarding...

  • Project Facilitation Manager(interstate)

    Vor 6 Tagen

    Sydney, Österreich Teamlink Vollzeit

    Full-timeAbout the RoleSource new business opportunities interstate – cold calling, prospecting and attending networking eventsWork closely with internal and external Sales AgentsSeek further business opportunities through rapport building and creating strong relationships with & existing partners and clientsProvide insight and advice to Sales Agents and...

  • Business Development Manager

    vor 1 Monat

    Sydney, Österreich Helloworld Group Vollzeit

    179 Normanby Road, Southbank VIC 3205, Australia Business Development Manager (ACT/NSW) – Air TicketsYou will manage a portfolio of travel agent accounts and play a key role in maximising Air Tickets’ profitability amongst existing and new customers. You will promote and represent the Air Tickets’ brand, provide training and briefings on the Air...

  • Business Development Manager

    vor 4 Wochen

    Sydney, Österreich Helloworld Group Vollzeit

    179 Normanby Road, Southbank VIC 3205, Australia Business Development Manager (ACT/NSW) – Air TicketsYou will manage a portfolio of travel agent accounts and play a key role in maximising Air Tickets’ profitability amongst existing and new customers. You will promote and represent the Air Tickets’ brand, provide training and briefings on the Air...

  • Marketing Administrator

    vor 2 Wochen

    Sydney, Österreich AuSAE Vollzeit

    CompanyThe Real Estate Institute of NSW (REINSW) is a leading membership association, representing and working with real estate agents across NSW.Employing 41 people, we provide a range of services and products designed to help agents do their jobs better.This includes nationally-accredited training of real estate agents, practical advice and information on...

  • Talent Attraction Manager

    Vor 7 Tagen

    Sydney, Österreich Neilson Financial Services Limited Vollzeit

    At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.Neilson is a leading provider of innovative, simple and great-value direct life insurance products.We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning...

  • Cruise Marketing Coordinator

    vor 1 Monat

    Sydney, Österreich Helloworld Group Vollzeit

    Your role as Cruise Marketing Coordinator is to ensure the success of campaigns that drive demand for agents, and consumers to purchase cruise related product. You will be detail-oriented and have a solid understanding of marketing techniques with a keen interest in providing a consistent brand voice across all marketing activities to specific audiences....

  • Lifecycle Marketing Executive

    Vor 4 Tagen

    Sydney, Österreich Big Red Group Vollzeit

    About Us: Big Red Group is the largest experience network in Australia and New Zealand. A powerful connector that provides more than 3000 experience operators with quality customers and the tourism industry with trusted intelligence and partnership. Australian owned, Big Red Group operates an industry-leading platform, enabling the wholesale distribution of...

  • Cruise Marketing Coordinator

    vor 4 Wochen

    Sydney, Österreich Helloworld Group Vollzeit

    Your role as Cruise Marketing Coordinator is to ensure the success of campaigns that drive demand for agents, and consumers to purchase cruise related product. You will be detail-oriented and have a solid understanding of marketing techniques with a keen interest in providing a consistent brand voice across all marketing activities to specific audiences....

  • Sales Associate

    vor 1 Monat

    Sydney, Österreich Sharonbennie Vollzeit

    Work for the number #1 agency in the areaOne of the Australia's largest franchisesWork and learn from an extremely talented and professional principleAn opportunity to grow your career!Our ClientRanked number one local real estate agency in their area, our client is a multi-award winning Principal and Agency. They have a proven track-record of growing agents...

  • Sales Associate

    vor 4 Wochen

    Sydney, Österreich Sharonbennie Vollzeit

    Work for the number #1 agency in the areaOne of the Australia's largest franchisesWork and learn from an extremely talented and professional principleAn opportunity to grow your career!Our ClientRanked number one local real estate agency in their area, our client is a multi-award winning Principal and Agency. They have a proven track-record of growing agents...

  • QA Team Leader

    vor 3 Wochen

    Sydney, Österreich Neilson Financial Services Limited Vollzeit

    At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.Neilson is a leading provider of innovative, simple and great-value direct life insurance products.We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning...

  • Lifecycle Marketing Manager

    vor 1 Monat

    Sydney, Österreich Big Red Group Vollzeit

    Big Red Group is the largest experience network in Australia and New Zealand. A powerful connector that provides more than 3000 experience operators with quality customers and the tourism industry with trusted intelligence and partnership. Australian owned, Big Red Group operates an industry-leading platform, enabling the wholesale distribution of...

  • Lifecycle Marketing Manager

    vor 4 Wochen

    Sydney, Österreich Big Red Group Vollzeit

    Big Red Group is the largest experience network in Australia and New Zealand. A powerful connector that provides more than 3000 experience operators with quality customers and the tourism industry with trusted intelligence and partnership. Australian owned, Big Red Group operates an industry-leading platform, enabling the wholesale distribution of...

  • Regulatory Affairs Manager

    vor 4 Wochen

    Sydney, Österreich Healthcare Professionals Group Vollzeit

    Benefits• Challenging new role joining an organisation that is growing.• Leadership position mentoring a small team• Great environment with friendly & hard working team • Competitive salary package + Bonus • Supportive work-life balanceAbout the companyJoin a renowned healthcare company dedicated to serving the medical and scientific community,...