Customer Communications
vor 4 Wochen
Press space or enter keys to toggle section visibility
Name
Customer Communications & Stakeholder Engagement Manager
Site / Location
Melbourne Support Office (relocating to 480 Swan st Richmond, July 2024)
Ref #
12359470
Entity
Australia Post
Opening Date
14-May-2024
Suburb
Melbourne
Work Type
Permanent Full Time
Description & RequirementsPress space or enter keys to toggle section visibility
Australia Post is delivering for Australia. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
The Customer Communications and Stakeholder Engagement Manager is an important part of the team that is executing an integrated, strategic stakeholder strategy. This role will be responsible for delivering influential messaging for customers, and implementing activity to mitigate reputational risk.
What you’ll deliver with us
- Developing and implementing customer communication and engagement plans, including the development of materials such as eDMs, digital content, FAQs, team member briefings and customer service scripts. This requires working across the enterprise, managing project elements across multiple team
- Working across the business to access and apply customer and community insights to inform communications and engagement activity, including local community engagement
- Proactively developing and maintaining strong internal relationships, to collaborate and share knowledge ensuring an aligned and integrated approach to how we communicate with customers. Our internal engagement is as important as our external engagement as the role works with others in a highly matrixed organisation
- Proactively addressing stakeholder issues and supporting solutions that meet business requirements and stakeholder and customer needs
- Establishing and maintaining positive and productive relationships with key external stakeholders in support of Australia Post’s strategic aims
- Contributing to the protection and enhancement of Australia Post’s brand and reputation in conjunction with other teams, including Corporate Communications, Government Affairs, Social Media, Marketing and Community teams
About you
You are a communications and engagement specialist, who excels in understanding the needs of stakeholders and developing relevant communications materials to support business priorities. You enjoy building strong relationships and thrive in a fast-paced environment delivering multiple projects simultaneously. You’re eager to get stuff done, and approach your work with enthusiasm, attention to detail and a strong customer focus.
What are we looking for?
- Experience in a similar role within a large complex corporate and/or government environment
- Demonstrated experience in developing clear communications plans and materials for specific audiences
- Ability to communicate complex information simply
- Experience working with a project management mindset, coordinating internal stakeholders, managing timelines, ensuring governance is front of mind
- Proven ability to work across multi-functional projects or multi-discipline teams in order to achieve agreed objectives
- An ability to juggle competing demands and priorities; and balance strategic and tactical priorities to deliver outcomes
- Ability to work effectively in a fast paced, changing business environment
- Commitment to active participation as a member of a team and to work cooperatively and collaboratively to achieve results
How we’ll deliver for you
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment, and safety. We will help you develop your skills and steer along a career path that works for you
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise, and reward you for your contribution to our success with Post Perks and more
We are delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability.
See and hear more about what it's like to work in business support with us:
#J-18808-LjbffrWir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können
-
Senior Internal Communications Advisor
vor 4 Wochen
Melbourne, Österreich Bupaoptical VollzeitThe opportunity:The Senior Internal Communications Advisor(Contract until April 2025)works alongside the Senior Manager Internal Communications to provide internal communications support and advice for our Customer & Transformation team.This role is crucial for mobilising and inspiring our people about Bupa’s ambition to be the most customer-centric...
-
Senior Internal Communications Advisor
vor 4 Wochen
Melbourne, Österreich Bupaoptical VollzeitThe opportunity:The Senior Internal Communications Advisor(Contract until April 2025)works alongside the Senior Manager Internal Communications to provide internal communications support and advice for our Customer & Transformation team.This role is crucial for mobilising and inspiring our people about Bupa’s ambition to be the most customer-centric...
-
Senior Internal Communications Advisor
vor 1 Monat
Melbourne, Österreich Bupaoptical VollzeitThe opportunity:The Senior Internal Communications Advisor (Contract until April 2025) works alongside the Senior Manager Internal Communications to provide internal communications support and advice for our Customer & Transformation team.This role is crucial for mobilising and inspiring our people about Bupa’s ambition to be the most customer-centric...
-
Senior Internal Communications Advisor
vor 4 Wochen
Melbourne, Österreich Bupaoptical VollzeitThe opportunity:The Senior Internal Communications Advisor (Contract until April 2025) works alongside the Senior Manager Internal Communications to provide internal communications support and advice for our Customer & Transformation team.This role is crucial for mobilising and inspiring our people about Bupa’s ambition to be the most customer-centric...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Pager VollzeitWe are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will manage a large portfolio of accounts, focusing on improving customer usage, adoption, and overall customer success. You will be responsible for creating engaging content, videos, and webinars to show use cases. Your ability to segment and...
-
Retail Communications Advisor
vor 4 Wochen
Melbourne, Österreich Airswift VollzeitOur global client is looking for Marketing Communications Advisor to be located in Melbourne to work on their facility for 12 months contract with potential for extensions.The Retail Communications Advisor is accountable for leading the development & execution of the retail comms stream of our B2B card communication plan. Supporting the Retail & Dealer...
-
Retail Communications Advisor
vor 2 Monaten
Melbourne, Österreich Airswift VollzeitOur global client is looking for Marketing Communications Advisor to be located in Melbourne to work on their facility for 12 months contract with potential for extensions.The Retail Communications Advisor is accountable for leading the development & execution of the retail comms stream of our B2B card communication plan. Supporting the Retail & Dealer...
-
Retail Communications Advisor
vor 2 Monaten
Melbourne, Österreich Airswift VollzeitOur global client is looking forMarketing Communications Advisorto be located in Melbourne to work on their facility for12 months contractwith potential for extensions.The Retail Communications Advisor is accountable for leading the development & execution of the retail comms stream of our B2B card communication plan. Supporting the Retail & Dealer...
-
Retail Communications Advisor
vor 4 Wochen
Melbourne, Österreich Airswift VollzeitOur global client is looking forMarketing Communications Advisorto be located in Melbourne to work on their facility for12 months contractwith potential for extensions.The Retail Communications Advisor is accountable for leading the development & execution of the retail comms stream of our B2B card communication plan. Supporting the Retail & Dealer...
-
Customer Connections Manager
Vor 3 Tagen
Melbourne, Österreich Citipower And Powercor VollzeitThe Customer Connections Manager role at Powercor - Citipower in Melbourne, VIC, Australia involves leading the Customer Connections team to ensure successful processes from end to end. Key responsibilities include: Optimizing team capability Driving strategic initiatives Maintaining client relationships The ideal candidate should have experience in: The...
-
Senior Manager
vor 4 Wochen
Melbourne, Österreich Bupaoptical VollzeitThe opportunity:We are seeking a dynamic Internal Communications leader to join our team and deliver outstanding support and outcomes for our Customer & Transformation (C&TO) and Technology teams. This role is crucial for mobilising and inspiring our people about Bupa’s ambition to be the most customer-centric healthcare company.Leading a team of three...
-
Senior Manager
vor 4 Wochen
Melbourne, Österreich Bupaoptical VollzeitThe opportunity:We are seeking a dynamic Internal Communications leader to join our team and deliver outstanding support and outcomes for our Customer & Transformation (C&TO) and Technology teams. This role is crucial for mobilising and inspiring our people about Bupa’s ambition to be the most customer-centric healthcare company.Leading a team of three...
-
Senior Manager
vor 1 Monat
Melbourne, Österreich Bupaoptical VollzeitThe opportunity:We are seeking a dynamic Internal Communications leader to join our team and deliver outstanding support and outcomes for our Customer & Transformation (C&TO) and Technology teams. This role is crucial for mobilising and inspiring our people about Bupa’s ambition to be the most customer-centric healthcare company.Leading a team of three...
-
Senior Manager
vor 4 Wochen
Melbourne, Österreich Bupaoptical VollzeitThe opportunity:We are seeking a dynamic Internal Communications leader to join our team and deliver outstanding support and outcomes for our Customer & Transformation (C&TO) and Technology teams. This role is crucial for mobilising and inspiring our people about Bupa’s ambition to be the most customer-centric healthcare company.Leading a team of three...
-
Software Developer
vor 4 Wochen
Melbourne, Österreich Encoo Communications VollzeitAustralian-owned and operated telco experiencing significant growthJoin a team of passionate technology and communications expertsA bit about usEncoo is an Australian-owned and operated, fast-growing telecommunications company based in Melbourne. Working closely with our partners and clients, we provide cost-effective, highly scalable solutions that...
-
Software Developer
vor 4 Wochen
Melbourne, Österreich Encoo Communications VollzeitAustralian-owned and operated telco experiencing significant growthJoin a team of passionate technology and communications expertsA bit about usEncoo is an Australian-owned and operated, fast-growing telecommunications company based in Melbourne. Working closely with our partners and clients, we provide cost-effective, highly scalable solutions that...
-
Customer Service Specialist
Vor 3 Tagen
Melbourne, Österreich Iccons VollzeitOverview: In this role, you will form part of ICCONS Customer Service and Internal Sales team and you will contribute first hand to achieving ICCONS sales and service targets, managing customer inquiries, and ensuring smooth order processing. This position requires strong organizational skills, attention to detail, and excellent communication abilities to...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich 1Breadcrumb 1Breadcrumb Pty Vollzeit1Breadcrumb is a rapidly growing construction tech start-up with an award-winning platform aiming to empower construction site workers. Founded in Melbourne in April 2020, the platform is used in 4 countries and has become the default safety solution in the Australian mid-market. Off the back of this success, we’re expanding the team and looking for our...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich 1Breadcrumb 1Breadcrumb Pty Vollzeit1Breadcrumb is a rapidly growing construction tech start-up with an award-winning platform aiming to empower construction site workers. Founded in Melbourne in April 2020, the platform is used in 4 countries and has become the default safety solution in the Australian mid-market. Off the back of this success, we’re expanding the team and looking for our...
-
Customer Experience Consultant
Vor 5 Tagen
Melbourne, Österreich Airswift VollzeitAbout AirswiftAirswift is an international workforce solutions provider. With 1000 employees and 9,000 contractors operating in over 70 countries, Airswift's geographical reach, experience and expertise across the energy, mining, infrastructure and technology sectors is unparalleled.About the roleOur client is looking for a Customer Experience Consultant -...