Quoting & Priority Accounts Specialist
vor 2 Wochen
- Kennards Hire: ANZ's largest family-owned equipment hire company& still growing
- Collaborative Culture: Thrive on teamwork, tackle challenges,succeed together
- Continuous Growth: Embrace learning, develop & empower yourcareer
About the role
As the Quoting & Priority Accounts Specialist, your main priority is torecommend, source and quote on equipment hire solutions for our customer thathave been referred or allocated as a priority account by our branches,distribution centres, business development and the local support branchteams.
The role aims to build long term relationships by educating customers on theproducts and services we offer, recommending the best solution to meet theirneeds and resolving any hire or account issues or queries.
Responsibilities;
- Identify, source, and follow up leads of customer inquiries andreferred hire prospects.
- Develop, refine, and finalise hire quotes and schedules,effectively converting quotes into successful hires for both account andnon-account customers.
- Collaborate closely with branch network, priority accounts, and BDteams to ensure efficient response to hire inquiries, as well as effectivequote generation and follow-up.
- Foster customer relationships by delivering superior service,driving repeat business.
- Oversee logistics and transportation partners, coordinating rehiresseamlessly.
- Manage breakdown enquiries including trouble shooting advice,update contract notes and follow up on outcomes
- Manage high severity requests or issue escalations as needed forpriority account customers
- Maintain accurate and relevant reporting.
About you
- Ability to professionally handle customer enquiries through email,phone, web chat, social media or other channels
- Excellent written and verbal communication skills.
- Previous experience in a sales administration role or similarinvolving quotations, administration and customer service
- Ability to handle a high volume of inquiries via various channelssuch as email
- Well-developed communication and interpersonal skills including theability to effectively consult, negotiate and influence across a range ofstakeholder groups
- Results driven and customer focus with the ability to seek anddrive sales and build market share
- Hands on approach with the ability to work under pressure toachieve deadlines and most importantly deliver to our customers
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