Customer Care Excellence Project Manager
Vor 5 Tagen
Customer Care Excellence Project Manager page is loaded Customer Care Excellence Project Manager Apply locations Australia, Melbourne time type Full time posted on Posted 5 Days Ago job requisition id R10045547
Air Liquide Australia is a market leader Gases, Technologies and Services for Industry in Australia. Air Liquide Australia provides innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment.
This is a 12 month fixed term, full time role based out of St Kilda, VIC. Reporting to the Pacific Customer Experience Manager. You’ll be responsible for driving the Customer Care Excellence Project in the Pacific Region ensuring all deliverables and metrics are executed in line with the Project timeline and budget. How will you CONTRIBUTE and GROW?Manage the integration of contact centre technology with existing business tools
Create a common knowledge management resource for both employees and customers
Develop and implement channel strategy
Deploy advanced self service resources for customers
Strong focus on stakeholder and employee engagement
Held senior leadership position within a contact centre environment
Up to date with the latest technologies and trends within a contact centre environment
Result driven approach with a directive and action-oriented style
Outside of the box thinking
Project management experience
Salary + Performance Bonus
12-month fixed term role based at our Head Office in St Kilda, Melbourne, VIC
Hybrid work arrangement
Salary Continuance Insurance
Opportunities to undertake interesting and challenging work within Air Liquide’s global business
Culturally-diverse environment
Access to Air Liquide’s discount platform with over 350 retailers
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
A world leader in gases, technologies and services for Industry and Health.
Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.
Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
Discover what your professional journey at Air Liquide could be here
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