Relationship Manager
vor 4 Wochen
Wisr is committed to building a supportive, inclusive and diverse workplace, and we strongly encourage applications from all backgrounds and identities. We’re happy to accommodate any reasonable adjustments to the interview process to ensure equal opportunity for all. If you require reasonable adjustments, please reach out to us via careers@wisr.com.au.
Working at Wisr
As a purpose-led organisation on a mission to bring people closer to financial wellness, we truly believe in what we do and every person who joins our team plays a part in our success. By practising what we preach (hello, $500 wellness reimbursement, 1:1 coaching via Uprise and unlimited Udemy learning), you are empowered to own your role, your development and the space that you play in.
We value psychological wellbeing and safety, fostering a high-performing culture which enables continuous learning and growth. Our hiring and interviewing process is designed for you to showcase your experience, skills and passion and take great pride in not just ‘ticking a box’. If this role resonates with you, we want to hear from you.
We are a people first business and flexibility is key to that – whether you prefer to be in our beautiful office space full time or prefer to work in a hybrid manner, we don’t mind
About the Job
Wisr’s growth is tied closely to our deep relationships with mortgage and asset finance brokers and we are currently positioned as the leading personal loan lender in the broker channel. As a Relationship Manager, you will be a key part of the Growth team, focusing on nurturing strong relationships with current active and dominant brokers within your region.
This is an exciting time at Wisr where you will be an integral part of identifying opportunities for further growth, supporting the wider Growth team via a data-driven and strategic approach. You will also work closely with the Head of Broker on projects focused on driving re-engagement within our existing broker channel.
Key responsibilities include:
• Handle inbound calls, scenarios and emails including Slack Channels for your region
• Review inflight applications to ensure servicing and docs uploaded, with a focus on workshopping and sharing current promotions
• Assist BDMs with overflow when at events or offline
• Contact Newly Accredited brokers to understand their business needs, and coordinate an introduction to the relevant Business Development Manager
• Support State BDM’s in the management of Broker engagement, queries and scenarios
• Review, manage and optimise broker database in LAP and Broker Portal to ensure relevant data is accurate and up to date including re-engaging inactive brokers to re-establish relationships
• Analyse and manipulate data sets to draw insights regarding customer activities, identifying and communicating areas of opportunities for further business development and growth
• Work closely with the Head of Broker and wider Growth team on ongoing and ad hoc projects as needed
About you
You have had prior experience within the consumer lending industry with a passion for building and nurturing relationships. With a bright and outgoing personality, you are target driven and love to make a difference in everything that you do. You are an excellent communicator and enjoy building and nurturing your professional network.
You’ll also have/be:
• Strong attention to detail and organisation skills
• Exceptional verbal and written communication skills, with the ability to break down complex concepts
• Strong interpersonal skills, with the ability to work effectively within cross functional and internal teams
• Excellent data hygiene, with the ability to interrogate datasets to draw insights
• Involvement in industry groups and networks, staying updated with trends and new ideas
• A functional understanding of the Australian lending landscape
• Project management and account management skills
• An inquisitive, solutions-focused mindset
Some of Our Perks & Benefits
• Flexible and hybrid working
• $500 every year to spend on your wellbeing
• Access via WHEREFIT to discounted gym memberships, corporate discounts for wellbeing products and more
• Generous paid parental leave to support your transition to parenthood
• Unlimited Udemy access to learn new skills
• Regular social events and awesome team offsites
• Access to our Employee Assistance Program, Uprise with up to 6 coaching sessions per year
Our Why, What and How
We are a proudly purpose-led ASX-listed fintech on a mission to bring people closer to financial wellness and make a real difference in the world, starting right here in Australia. By building products and experiences designed to have a positive impact on the financial health and lives of our customers, we are inching ever-closer to achieving our purpose.
We offer smarter, fairer loans that help people kick their goals sooner, a nifty round up tool to help people get out of debt and save even faster, and a dashboard that helps people track and improve their credit scores.
The better we do this, the more positive change and impact we can have on our customers. Now is the time to join one of Australia’s fastest growing fintechs and make an impact.
Wisr Values
• Courageously ask, “What if?”: We challenge the status quo, and we know that decisions that make us smarter, stronger, faster, more innovative always start with a “What if?”.
• ️ for the customer: Our internal and external customers are at the center of everything we do. We genuinely have their best interests at heart.
• Smarter parts together: We believe the real magic happens when we bring together the right mix of Smart Parts and work as a team.
• Be a stunning colleague: It’s not just about excelling in our roles, but also going the extra mile to make our colleagues and Wisr shine too.
• Growth over comfort: We love learning, and we always find opportunities to learn something new whether it is facing a fear or pushing through something uncomfortable to level up.
We are dedicated to creating an amazing candidate journey for every applicant. There's no 'shouting into the void' here. As a 2024 Circle Back Initiative Employer, we're committed to responding to every single applicant.
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