Agency Operations
Vor 4 Tagen
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Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For more than 60 years, we’ve been providing exceptional products and services and unparalleled customer experiences, driven by a genuine care for our clients’ professional and financial well-being the heart of what we do is being there for those our communities rely on.
The newly created role of Agency Operations & Governance Manager will assist in enabling the delivery of the Guild Insurance Underwriting Agency strategy by ensuring effective and efficient operations and governance of Guild’s Underwriting Agency partnerships. Reporting to the Manager, Underwriting Agencies and based in Sydney, Melbourne or Newcastle, your new role will make the best of your strong insurance operations and governance experience and your natural relationship-building skills.
There are four key components to the role (a full position description is available on request), they are:
Operations Management
- Design and lead operations management for all underwriting agencies, ensuring alignment with Guild’s internal policies.
- Oversee policy wording, PDS, TMD approvals, external marketing documentation, binder guidelines, and agency compliance manuals.
- Coordinate the annual NPS survey for all Agency partners, review results, and implement action plans.
- Ensure compliance with the Agency and AR framework by maintaining and storing relevant documents.
- Lead and oversee the processing, reconciliation, and storage of all Agency Bordereaux within required timeframes.
Relationship Management
- Develop and manage key relationships with new and existing Underwriting Agencies and their executive teams.
- Foster strong internal and external partnerships through monthly meetings with partners.
Risk, Compliance & Reporting
- Ensure each Agency maintains compliance artefacts, updating for regulatory changes, and align with GIL’s obligations and Underwriting Policy.
- Maintain the Agency risk register, alert leaders to significant risks, and stay updated on regulatory trends.
- Prepare performance reports, coordinate annual audits, and assist in due diligence and onboarding of new Agencies.
Profitably Grow
- Maintain the Agency pipeline and research new Underwriting Agency partnerships in line with Guild Insurance’s Risk Appetite.
- Prepare evaluations and business cases for new Agencies and plan and deliver actions to drive profitable growth.
- Collaborate with internal stakeholders to deliver strategic campaigns to maximise partnership potential.
About you:
- Your current skills and experience show that you’ve recently thrived in an operations and governance related role in the general insurance arena. Underwriting, underwriting agency, general insurance broking or similar. You may also have been a Security Holder.
- You’ve backed this experience up by ensuring you are suitably qualified (ANZIFF Diploma and RG146)
- You’re an effective influencer with excellent verbal, written, and presentation skills, capable of working collaboratively across teams and levels.
- You’re a born problem solver with strong operations and governance management skills, who can navigate ambiguity and drive practical solutions.
No matter what part of the Group you belong to, ultimately the service you provide to your customer, client, broker, partner, internal stakeholder impacts the livelihood, future and health of the wider community. Imagine that?
We are small enough that everyone is visible and has a voice yet big enough to have true market success and credibility.
- We offer the flexibility of hybrid working with days from home and in the office.
- Parental leave for the primary caregiver or partner of a primary caregiver
- Personal enjoyment days and staff discounts with leading retailers.
- An innovative Employee Assistance Program that provides counselling and support to all staff members and their immediate family
- Wellbeing initiatives such as health checks and skin checks
This is an incredible opportunity to shape your career and the future of Guild Insurance and at the same time shape your career. Apply now to express your interest in this key role. Should you have any questions, please email Jason at recruitment@guildgroup.com.au , closing date is 12 July however please note we may commence the recruitment process before this date.
Since 1963, we have grown from a small insurance company focused on the Pharmacy industry into a multifaceted organisation comprising of six businesses, each with their own unique vision and supported by our shared services.
We strive to be a trusted adviser to our clients. Through our authentic approach and combined knowledge, we aim to help them grow their business, and be there when they need us most.
Since 1963, we have grown from a small insurance company focused on the Pharmacy industry into a multifaceted organisation comprising of six businesses, each with their own unique vision and supported by our shared services.
We strive to be a trusted adviser to our clients. Through our authentic approach and combined knowledge, we aim to help them grow their business, and be there when they need us most.
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