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State manager
vor 4 Monaten
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- Permanent role and key Senior Leadership position for the Suncorp Group Motor Claims National Assessing team
- Build a culture of innovative thinking and continuous improvement with a focus on delivering best practice, market leading claims management and high levels of customer satisfaction and advocacy
- Foster and lead a high performing and collaborative team
- Melbourne Location - Essendon Fields or Mt Waverly preferred
This crucial role is responsible for driving exceptional customer and claims outcomes for Assessing at a State level by engaging, empowering and leading a team of Managers and Assessors to operationalise Suncorp's motor assessing strategy. The role is responsible for defining and executing the relevant assessing strategy and continuous improvement of our operations. The role will engage and work collaboratively with internal and external stakeholders and suppliers to deliver best practice assessing and best in class customer experience.
Key Responsibilities include but not limited to:
- Accountable at a State based level for assessed cost, claims management and customer outcomes across motor claims customers
- Leadership of ~50-60 FTE to achieve balanced scorecard measures
- Execute the Motor Assessing strategy to deliver best in class claims outcomes by leveraging and operationalising investments in people, data, digital and technology
- Contribute to the development of the operational goals and budget plans for the motor claims customers portfolio, through close liaison with National Assessing leadership team, Repair and Supplier management, business performance and finance functions
- Drive the financial and operational success of the department through the management and improvement of operating costs, claims handling expenses, life of claim measures and productivity, while balancing customer outcomes.
Skills & Experience:
- A passion for people and customers and ability to work in a performance led culture
- Demonstrated leadership experience within insurance claims or large-scale operational teams
- At least 10 years commercial experience in insurance or financial services, ideally with exposure across all parts of the claims value chain
- Deep knowledge of the motor claims, assessing and repair industry
- Advanced strategic thinking, commercial acumen, business planning process skills and operations management.
Culture:
Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.
Employee benefits | Suncorp Group
If this role sounds like the challenge you have been looking for please submit an application online today. For more information please contact lisa.barry@suncorp.com.au
We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact lisa.barry@suncorp.com.au for a confidential conversation.
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