Manager, Customer Success
vor 1 Woche
Qualifications & Experience:
- You have 4+ years of sales or customer success experience, with a proven track record of managing customer relationships and driving renewals.
- You have 1-2+ years of management experience with a proven track record of driving success
- Exceptional communication, negotiation, and presentation skills.
- You lead effectively in a highly dynamic and fast-paced environment.
- Possess strong technical and commercial acumen.
- You are passionate and enthusiastic about Cybersecurity, Customers and Darktrace.
Additional Expectations:
- Responsible for driving usage, adoption, renewal, and expansion of Darktrace products, and growing ARR. Measured on total team goal attainment; key metrics are ACV, POV and Customer Engagement
- Participates in emerging management program and/or works with leader in Darktrace to support leadership growth.
- Collaborating with sales and marketing to create and optimize the upsell and cross-sell strategies the CS team uses to increase ROI
- Committed to self-guided learning and professional development to support growth in role.
- Manages a region al team (with a cap on total direct reports) including in region Team Leads, reports to Director of Success
- Executes strategic plans to achieve commercial targets including POV quota and pipeline generation for team
- Provides exceptional leadership, vision, and support to empower their individual teams as well as upholds a strong team culture and sets the tone for the wider team, including difficult coaching conversations; demonstrated success in both balancing strategic goal setting and tactical execution
- Acts as primary escalation point for team to the Director, orchestrating resources acrossthe company as appropriate
- Participates in corporate development methods, techniques and evaluation criteria for projects, programs and people to identify and address gaps in skills and resources
- Leads the creation and development of collaborative content: guidelines, templates, best practices, etc.
- Shares responsibility for direction of the region/segment and able to achieve that with minimal direction
- Shares responsibility with Director for hiring needs of their team with in assigned region – participating in how best to upskill and scale team and ensure high quality of training and effective oversight of onboarding supported by team lead
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