Senior Customer Success Manager/Customer Success Director
Vor 3 Tagen
Senior Customer Success Manager/Customer Success Director SS&C Technologies Sydney, Australia
Senior Customer Success Manager/Customer Success Director SS&C Technologies Sydney, Australia Posted 4 days ago Permanent Competitive
Senior Customer Success Manager/Customer Success Director
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description
Description
SS&C Blue Prism is currently seeking an enthusiastic and motivated individual with a passion for customer success to join our team. You will be responsible for elevating the customer experience within SS&C Blue Prism's strategic accounts and ensuring our customers derive maximum business benefit from their Digital Workforce by mobilizing the services and resources required to support the removal of all potential roadblocks along the customer journey.
Key Responsibilities:
- Own retention and growth for a portfolio of assigned customers in the region.
- Enable customers for success through professional services enablement across the portfolio.
- Becoming a trusted advisor by identifying Customers' desired outcomes and collaboratively creating Success Plans to achieve those outcomes.
- Delivering, measuring, and communicating ROI for our Customers, throughout the customer lifecycle.
- Being the trusted partner for Customers in finding use cases and matching product functionalities, and how to align use cases with relevant best practice.
- Ensuring Customers derive maximum business benefit from their Digital Workforce, thus contributing to their long-term loyalty and reference-ability.
- Owning Customer Success planning and execution and working closely with the Sales, Partners, Support team, Professional Services, Customer Experience and Product Management teams on development and execution of Account Strategy, driving Customer retention and expansion
- Strategically identifying new expansion opportunities within the existing Customer base and collaborate with sales teams to ensure growth attainment
- Accurately representing the Voice of Customers inside SS&C Blue Prism.
Requirements
Our Ideal Candidate Will Have:
- 5+ years of relevant customer-facing experience within a top-rated software or consulting organization (overall experience around 8-10 years). Prior experience in RPA or SaaS or subscription enterprise software company would be an added advantage.
- A background in Customer Success practice with extensive analytical and strategic experience
- A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle
- Flexibility to work in a rapidly changing, complex environment
- A passion for driving customer outcomes and promoting a customer centric organization
- Ability to analyze, interpret and capture insights from large amounts of data
- An ability to create structure in ambiguous situations and implement programs or professional services engagements to drive success.
- Excellent verbal and written communication skills
- Collaborative, team-oriented mindset, demonstrate integrity and a commitment to values
- Candidate should be open for business travel as the job may demand
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr-
Customer Success Director
vor 1 Monat
Sydney, Österreich Enable International VollzeitAt Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.At Enable, we’recreating a healthy,...
-
Customer Success Director
vor 4 Wochen
Sydney, Österreich Enable International VollzeitAt Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.At Enable, we’recreating a healthy,...
-
Customer Success Director
vor 2 Wochen
Sydney, Österreich Enable VollzeitAt Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers.At Enable, we’recreating a healthy,...
-
Manager, Customer Success
vor 1 Woche
Sydney, Österreich Darktrace VollzeitQualifications & Experience: You have 4+ years of sales or customer success experience, with a proven track record of managing customer relationships and driving renewals. You have 1-2+ years of management experience with a proven track record of driving success Exceptional communication, negotiation, and presentation skills. You lead effectively in a...
-
Director, Customer Success
vor 2 Wochen
Sydney, Österreich Neara VollzeitNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney. Recognized as one of the Times 100 Most Influential Companies for 2024,we work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their...
-
Senior Customer Success Manager
vor 2 Wochen
Sydney, Österreich eFinancialCareers Ltd. VollzeitSenior Customer Success Manager - FinTech Senior Customer Success Manager - FinTech Dext Sydney, Australia Senior Customer Success Manager - FinTech Dext Sydney, Australia Posted 1 day ago Permanent Competitive Senior Customer Success Manager - FinTech Who we are, what we do & why we do it?Dext is the market leader in accounting &...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich hatch.team VollzeitThis is a Customer Success Manager role with Instant based in Sydney, Australia Instant --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.More About The Customer Success Manager Role At InstantInstant is looking for a highly collaborative and...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich hatch.team VollzeitThis is a Customer Success Manager role with Instant based in Sydney, Australia Instant --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.More About The Customer Success Manager Role At InstantInstant is looking for a highly collaborative and...
-
Senior Customer Success Manager
vor 2 Wochen
Sydney, Österreich Sonder VollzeitTo build a world where people feel accepted, supported, and heard.Sales and Customer SuccessFull-timeOffice | Sydney, NSW, AustraliaMid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience. Sonder is a data-driven, human-first wellbeing company; helping...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich Basware VollzeitJoin our team at Basware and lead the charge in driving customer success! As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich Basware VollzeitJoin our team at Basware and lead the charge in driving customer success! As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...
-
Enterprise Manager, Customer Success
vor 3 Wochen
Sydney, Österreich Suffolk Tech VollzeitAs our Enterprise Manager, Customer Success you will play a crucial role in driving the retention and expansion of our customer base across ANZ and Asia, through increased adoption and engagement. Procore’s Customer Success team is instrumental to long-term profitability by identifying upsell opportunities, mitigating risk, driving adoption while providing...
-
Director, Customer Success
vor 2 Wochen
Sydney, Österreich Neara VollzeitTo serve a broad spectrum of critical infrastructure sectors, providing infrastructure owners and their stakeholder ecosystems access to an integrated platform that enables smarter design, deeper and faster analysis, and real-world impact.Join Hatch to apply Get matched to roles that fit your skills and values. Clear job descriptions that help you learn...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Standards Australia VollzeitBuild customer-centric capability and performance within your direct team and also advocate for customer excellence across the business. 07th June, 2024 Who are we?Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old! We are going through a massive transformational growth stage. In the last few...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin? Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin? Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Contentful VollzeitAbout the opportunity As a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You...
-
Manager, Customer Success
vor 1 Monat
Sydney, Österreich CloudFlare VollzeitLocation: Sydney, Australia This is for a full time role in Cloudflare About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare...
-
Senior Customer Success Manager
vor 2 Wochen
Sydney, Österreich Fluent Commerce VollzeitSenior Customer Success ManagerApplication Deadline: 30 September 2024Department: Customer SuccessEmployment Type: Permanent - Full TimeLocation: AustraliaReporting To: Ingrid Bernard with a dotted line to ImranDescriptionWe are seeking a proactive and dedicated Customer Success Manager (CSM) to join our dynamic team. The CSM will play a key role in building...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Aerologix Pty VollzeitGet notified about new Customer Director jobs in United States. 30,000+ Customer Director Jobs in United States Director, Customer Experience Design and OperationsCustomer Support Director (Relocation Expense Provided to LA)Customer Support Director (Relocation Expense Provided to LA)Customer Support Director (Relocation Expense Provided to LA)Customer...
