Senior Customer Success Manager
vor 2 Wochen
To build a world where people feel accepted, supported, and heard.
Sales and Customer Success
Full-time
Office | Sydney, NSW, Australia
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
Sonder is a data-driven, human-first wellbeing company; helping organisations re-imagine their people’s health, wellness and safety. The heart of the solution is a technology-driven platform supported by medical and mental health experts - available every minute of every day. Their mission is to achieve the right outcome for a broad range of wellbeing and safety issues, from mild to severe. Aggregated data also provides organisations insights to reduce …
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About the roleAbout the roleAs a Senior Customer Manager, you’ll own the customer portfolio for the Education Government and Social Services sector. You’ll ensure that our customers achieve success through their partnerships with Sonder, meeting key performance metrics including Activation, Usage, and Renewal. As a Senior CSM, you will develop a deep understanding of our product and our customers' businesses. Your expertise in stakeholder management will be …
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What you'll be responsible forCustomer Advocacy and FeedbackAdoption and Success ManagementSupport customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
Relationship BuildingMaintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll needLearning agilityIdentifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
Problem solvingIdentifies problems and develops logical solutions that address the problems
Meet the teamResponsible for generating revenue and driving new business by creating a strong sales pipeline.
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