Customer Success Manager
vor 4 Wochen
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job DescriptionWhat you get to do in this role:
The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
- Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
- Ensure customers are technically healthy and on the most recent version of our product
- Identify criteria for assisting your customers by using Success Plays in the Success Platform
- Promote ServiceNow customer success stories and processes
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
- Work with ServiceNow teams to improve product adoption and increased footprint
- Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
To be successful in this role you have:
- 5+ years of experience providing customer professional services or related business support
- Ability to provide independent comprehensive services
- Experience resolving issues through analysis
- Experience in working collaboratively
- ServiceNow accreditations or certifications a plus
FD21
Additional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.comfor assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
#J-18808-Ljbffr-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin?Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Pager VollzeitWe are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will manage a large portfolio of accounts, focusing on improving customer usage, adoption, and overall customer success. You will be responsible for creating engaging content, videos, and webinars to show use cases. Your ability to segment and...
-
Customer Success Manager
vor 4 Wochen
Melbourne, Österreich 1Breadcrumb 1Breadcrumb Pty Vollzeit1Breadcrumb is a rapidly growing construction tech start-up with an award-winning platform aiming to empower construction site workers. Founded in Melbourne in April 2020, the platform is used in 4 countries and has become the default safety solution in the Australian mid-market. Off the back of this success, we’re expanding the team and looking for our...
-
Customer Success Manager
Vor 7 Tagen
Melbourne, Österreich 1Breadcrumb 1Breadcrumb Pty Vollzeit1Breadcrumb is a rapidly growing construction tech start-up with an award-winning platform aiming to empower construction site workers. Founded in Melbourne in April 2020, the platform is used in 4 countries and has become the default safety solution in the Australian mid-market. Off the back of this success, we’re expanding the team and looking for our...
-
Adoption Customer Success Manager
Vor 7 Tagen
Melbourne, Österreich Culture Amp VollzeitHow you can help make a better world of workOur Scale Customer Success team has an important role to play in helping realise Culture Amp’s mission by driving the success and business impact for 1000s of organizations around the world.We are delivering a cutting edge, digitally-led engagement model that meets our customers where they are in a scalable...
-
Adoption Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Culture Amp VollzeitHow you can help make a better world of work Our Scale Customer Success team has an important role to play in helping realise Culture Amp’s mission by driving the success and business impact for 1000s of organizations around the world. We are delivering a cutting edge, digitally-led engagement model that meets our customers where they are in a scalable...
-
Customer Success Manager
Vor 4 Tagen
Melbourne, Österreich Buildxact VollzeitAbout usBuildxact is a cloud-based software company, with offices around the world, that provides residential home builders and subcontractors with tools to automate core elements of their business. Our software helps our customers reduce their time spent estimating and managing projects by up to 80% from first contact to quote delivery, to final invoice....
-
Customer Success Manager
Vor 5 Tagen
Melbourne, Österreich Buildxact VollzeitAbout us Buildxact is a cloud-based software company, with offices around the world, that provides residential home builders and subcontractors with tools to automate core elements of their business. Our software helps our customers reduce their time spent estimating and managing projects by up to 80% from first contact to quote delivery, to final invoice....
-
Senior Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Ataccama VollzeitWe are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data...
-
Senior Customer Success Manager
vor 4 Wochen
Melbourne, Österreich Ataccama VollzeitWe are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data...
-
✓ Senior Customer Success Manager
vor 3 Wochen
Melbourne, Österreich startup.jobs - Jobboard VollzeitWe are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data...
-
Customer Success Manager- Procurement
vor 4 Wochen
Melbourne, Österreich Readytech VollzeitAbout The RoleThe Procurement Systems division of ReadyTech is a leading provider of enterprise contract management and procurement software, dedicated to transforming how businesses manage their contracts and procurement processes. Our innovative solutions empower organisations to reduce corporate waste and enable better business outcomes through...
-
Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Web Mobile Technology VollzeitCareers Join the WMT team to Excite, Inspire and Delight our Customers Web Mobile Technology is accelerating business success through the global delivery of innovative enterprise turnkey workflow solutions. We are a driven team that delivers extraordinary value to our customers and we excite our solution users with our highly visual, intuitive and engaging...
-
Senior Customer Success Manager
Vor 6 Tagen
Melbourne, Österreich Formation User Group VollzeitAbout the RoleThis is a full-time role for a Senior Customer Success Manager at Formation Technology for an immediate start. You will be responsible for building and maintaining strong relationships with our enterprise-level customers, ensuring their satisfaction with our products and services.You will be the voice of the customer within our business. You...
-
Senior Customer Success Manager
Vor 6 Tagen
Melbourne, Österreich Formation User Group VollzeitAbout the RoleThis is a full-time role for a Senior Customer Success Manager at Formation Technology for an immediate start. You will be responsible for building and maintaining strong relationships with our enterprise-level customers, ensuring their satisfaction with our products and services.You will be the voice of the customer within our business. You...
-
Manager, Enterprise Customer Success
Vor 5 Tagen
Melbourne, Österreich Geenen IT Systeme VollzeitLead our ANZ Enterprise Customer Success team to enhance customer satisfaction, loyalty, and retention: leverage data, feedback, and insights to improve the overall customer experience. Proactively manage retention and Customer Success activities for New Zealand and Australia, aiming to minimize customer churn and expand our customer base. Guide a team...
-
Manager, Enterprise Customer Success
Vor 5 Tagen
Melbourne, Österreich Geenen IT Systeme VollzeitLead our ANZ Enterprise Customer Success team to enhance customer satisfaction, loyalty, and retention: leverage data, feedback, and insights to improve the overall customer experience. Proactively manage retention and Customer Success activities for New Zealand and Australia, aiming to minimize customer churn and expand our customer base. Guide a team...
-
Enterprise Customer Success Manager
Vor 7 Tagen
Melbourne, Österreich It Miami Llc VollzeitEnterprise Customer Success Manager - AnzCyberArk Software, Ltd.- Melbourne, VICITSource:uWorkinJOB DESCRIPTIONCompany DescriptionAbout CyberArk:CyberArk (NASDAQ: CYBR) is the global leader in identity security. Centered on intelligent privilege controls, CyberArk provides the most comprehensive security offering for any identity - human or machine - across...
-
Customer Success Manager, Mid Market
vor 9 Stunden
Melbourne, Österreich Deputy VollzeitAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies’ profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces.Deputy is a global SaaS workforce management company headquartered in Sydney, San...
-
Technical Customer Success Manager
vor 4 Wochen
Melbourne, Österreich eSentire VollzeiteSentire, Inc. is the Authority in Managed Detection and Response, protecting the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats. Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining...