Manager customer advocate

vor 1 Monat


Brisbane City, Österreich Suncorp Vollzeit
  • 12-month full-time/part-time contract
  • Flexible working locations of Brisbane, Sydney or Melbourne
  • Working with customer data to drive oversight to Senior Leadership and the Board

The Reporting Manager plays a critical role in ensuring that our Group Customer Advocate (GCA) function meets all data and reporting requirements across the Group. You will be responsible for generating detailed reports and providing actionable insights for the Board, Senior Leadership, and key business stakeholders. A major focus of the role is analysing data related to customer complaints and vulnerabilities, aiming to improve customer satisfaction through informed decision-making.

This position involves fostering a collaborative environment to ensure effective data management and reporting. As a hands-on leader, you will be responsible for developing and maintaining reporting systems, conducting data analysis, and interacting with senior stakeholders. If you enjoy translating complex data into meaningful insights and working across departments, this role could be the perfect fit for you.

What you'll do

  • Deliver reports and insights focusing on key customer issues, such as complaints and customer vulnerability, and combine this data with other sources
  • Accountable for the preparation and governance of monthly reporting, ensuring alignment with the business cycle, including contributions to the CEO Report, ELT Customer Committee report, and any Board report requirements
  • Contribute to senior leadership forums with actionable insights that drive meaningful change for customers, using clear and concise verbal and written communication
  • Influence senior business stakeholders to drive and implement changes that positively impact customers, demonstrating leadership aligned with Suncorp Group values
  • Ensure all outputs meet legislative and regulatory requirements by collaborating with Business Risk and Compliance teams, thereby minimising Suncorp's exposure to regulatory penalties

What you'll bring

  • Relevant tertiary qualification in Business, Finance, or Commerce
  • 8+ years in a leadership reporting, analytics, or data-centric role, with proven ability to manage senior-level stakeholders and influence change
  • Hands-on experience with SQL and Python (R also considered), along with advanced skills in MS Excel
  • Strong communication skills, including the ability to work with both technical and business stakeholders to articulate findings, request information, and translate business needs into technical requirements
  • Advanced project management experience, with a proven track record of leading large-scale initiatives, identifying opportunities, and managing risks
  • Proficiency in data visualization tools like Tableau, QlikView, or Power BI, with a demonstrated understanding of database structures in financial or operational systems

If this opportunity sounds like the challenge, you have been looking for, please apply online today. For further information regarding this position, please contact luke.morandini@suncorp.com.au

Customer Advocate Reporting Manager (1).docx

#J-18808-Ljbffr

  • City of Frankston, Österreich South East Water Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Customer Advocate and Experience Manager Who are we? We’re here to help people live well and create a better and more sustainable future.We support healthy and liveable communities by delivering...


  • City of Frankston, Österreich South East Water Vollzeit

    Select how often (in days) to receive an alert: Customer Advocate and Experience Manager Who are we? We’re here to help people live well and create a better and more sustainable future.We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every...


  • Brisbane City, Österreich The Onsite Manager Vollzeit

    Are you a proactive, detail oriented professional with a passion for real estate and tenant satisfaction? This role is for you!We are seeking an experienced Assistant Property Manager to work with our small Onsite Management team in a beautiful Riverfront location. You will be the heartbeat of our operations, ensuring everything runs smoothly and our tenants...


  • Brisbane City, Österreich Suncorp Group Limited Vollzeit

    Take the next step. Be part of something bigger at Suncorp.Executive Manager, Customer Complaints & Advocacy Permanent Full Time Banking, Strategy, Corporate & Professional Services Are you ready to lead the charge in elevating customer satisfaction and advocacy to new heights? Join Suncorp Bank as our Executive Manager, Customer Complaints and Advocacy,...


  • Brisbane City, Österreich Suncorp Vollzeit

    Executive Manager, Customer Complaints & Advocacy General/Business Unit Manager (CEO & General Management) Full time Add expected salary to your profile for insights Are you ready to lead the charge in elevating customer satisfaction and advocacy to new heights? Join Suncorp Bank as our Executive Manager, Customer Complaints and Advocacy, a pivotal...


  • Brisbane City, Österreich Noggin Pty Vollzeit

    Why become a Customer Success Manager at Noggin?Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...


  • Brisbane City, Österreich Noggin Pty Vollzeit

    Why become a Customer Success Manager at Noggin?Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...


  • Brisbane City, Österreich Mars, Incorporated and its Affiliates Vollzeit

    Job Description:Our Mars Wrigley team is looking for a Customer Development Manager join a high performing, collaborative team within our Sales org.In the role, you’ll deliver business objectives and share of customer volume by delivering sales strategic objectives. You’ll develop comprehensive customer business plans and implement point of purchase...


  • Council of the City of Sydney, Österreich Genesis IT Recruitment Vollzeit

    Customer Success Manager / Service Delivery Manager Permanent Full TimeSydney CBD Office LocationHybrid Working ArrangementCompany Overview:A trusted and respected Cyber Security company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats.Position Overview:The...


  • Brisbane City, Österreich IBM Vollzeit

    IntroductionCustomer Success Managers (CSM) drive business value and technology outcomes throughout customer lifecycle with IBM Software Growth Offerings and IBM Cloud to support Hybrid Cloud Platform strategy.CSMs are responsible for use case identification and value realization for IBM Software Growth Offerings and IBM Cloud; architecting and co-creating...

  • Solicitor Advocate

    vor 3 Wochen


    City of Melbourne, Österreich State Government of Victoria, Australia Vollzeit

    Organisation: Office of Public Prosecutions Reference: VG/OPP430B The Office of Public Prosecutions (OPP) is an independent statutory authority responsible for preparing and conducting criminal prosecutions in Victoria on behalf of the Director of Public Prosecutions (DPP). Matters prosecuted by the DPP and the OPP involve serious crimes or matters that...


  • Brisbane City, Österreich Megaport Vollzeit

    About MegaportMegaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange....


  • Brisbane City, Österreich Talent International Vollzeit

    Talent – Specialists in tech, transformation & beyond The Future Airport Experience (FAE) project aims to revolutionize the front-of-house experience for travelers, making it more engaging and less transactional. This project will enhance the traveling experience through improved digital offerings and an optimized check-in process via our web and mobile...


  • City Of Stirling, Österreich MercyCare Vollzeit

    Family & Domestic Violence Advocate CaLD Community, Family and Children Services | Social/Welfare When you join MercyCare, you join something bigger. A communityof staff that make a difference at the heart of the community. As aleading Western Australian not-for-profit provider of family,community and disability services we support people throughoutlife’s...


  • Brisbane, Österreich Qantas Group Vollzeit

    On this page you can apply for Job vacancy: Airport Customer Experience Manager


  • Brisbane City, Österreich Suncorp Group Vollzeit

    Permanent role Deliver a world-leading digital sales and service experience, designed and built in a way to support future innovation and customer propositions into the future Sydney, Brisbane or Melbourne CBD location Digital Insurer (DI) is a business transformation program reimagining the products, propositions and experiences we will deliver for...


  • Brisbane City, Österreich BOQ Specialist Group Vollzeit

    Banking - Retail/Branch (Banking & Financial Services) Full time Add expected salary to your profile for insights Join BOQ Group in this 24 month max term contract opportunity!Reporting to the Head of Customer Relations, this role is responsible for ensuring that both internal (IDR) and external (EDR) complaints across BOQ Group are managed within...


  • Brisbane City, Österreich Bank of Queensland Vollzeit

    Banking - Retail/Branch (Banking & Financial Services) Full time Add expected salary to your profile for insights Join BOQ Group in this 24 month max term contract opportunity!Reporting to the Head of Customer Relations, this role is responsible for ensuring that both internal (IDR) and external (EDR) complaints across BOQ Group are managed within...


  • Brisbane City, Österreich Aurizon Holdings Limited Vollzeit

    We are seeking a self-motivated and customer focused commercial professional to work within our Aurizon Network Customer team. Leading a small team of commercial professionals, this role is accountable for the strategic, commercial and operational management of a portfolio of customers in the Central Queensland Coal Network as well as being the key contact...


  • Brisbane City, Österreich Askable Pty Vollzeit

    AKA Customer Support weapon!About AskableAskable has been changing the game in research and insights since 2017. Born in Brisbane, Australia, Askable has bootstrapped its way to a global expansion. We’ve gone from 0-40 people in 6 years and following another stellar year of growth, we’re looking to bring on the right people to help us get to the next...