Operations Manager

vor 3 Wochen

Sydney, Österreich Wow Recruitment Pty Vollzeit

WOW Recruitment are proud to be an exclusive recruitment partner for this ambitious and fast-growing energy company in Sydney.

Their continued growth plans see the critical need for an Operations Manager – to commence in May 2024 or before.

Please note, it is essential that you have knowledge of energy retail and experience in the energy sector (preferably renewable) in Australia.

· Approximately $140k + Super (subject to experience)

· Hybrid working

· Small team with excellent culture

MAIN DUTIES/RESPONSIBILITIES:

Delivering proactive & reactive operational outcomes, promoting a compliance first culture, continuous improvement to both systems & processes, and contributing to the overall development and growth of the business.

  • Aid in creating and executing Operations strategy
  • Develop operational processes and work with the other departments to create procedures and policies from an operations perspective.
  • Analyse equipment/asset/building performance data
  • Prepare and maintain management reports, data validation, data analysis, and data visualisation tasks using analytical tools
  • Investigate data quality issues and take appropriate action to notify suppliers and other business areas for correction.
  • Supporting an exceptional customer experience through:

- Ensuring timely and seamless property transfers

- Ensuring bills are accurate and issued in a timely manner

- Ensuring that exceptions are remedied in a timely manner

- Ensuring that both process & automations are robust and refined

  • Driving a compliance culture through:
  • Encouraging clear & open communication around the detail and nature of a potential compliance breach
  • Operating in compliance with all policies & procedures
  • Managing Life Support Registration & De-Registration processes
  • Following appropriate processes for process change/improvement
  • Promoting the overall vision and direction of the business through:
  • Supporting Strategic Initiatives
  • Highlighting opportunities for growth or improvement
  • Promoting a safe and supportive work culture
  • Sharing Insights from prior experiences
  • Effectively manage the team's performance to meet targets
  • Mentor and develop junior operations analysts to support the growth of the company

SKILLS & EXPERIENCE

Qualifications:

  • Degree qualified or appropriate business related qualifications are preferred.
  • Knowledge or experience with the National Electricity Market (NEM) is desirable.

Experience:

  • Customer operations or or customer experience in the Energy Retailer industry
  • Demonstrable experience in performing data and business process analysis, preferably in the Energy Retailer industry
  • Pricing Planning/Speaking with DNSP or Brokering Electricity Prices

Skills:

  • Strong analytical and conceptual capability, identifying trends, issues, or improvements across large amounts of data to add valuable foresight in a timely fashion.
  • Ability to master a fast-paced environment.
  • Proactive, motivated and flexible
  • Ability to work both autonomously and within a team
  • Excellent time management skills
  • High attention to detail
  • Highly developed initiative and creativity
  • Willing to be accountable and take responsibility for outcomes
  • Highly proficient in standard MS Office suite software
  • Excellent communication skills, both written and verbal;

PERFORMANCE GOALS:

  • Update and maintain operational processes and contributing to the growth and development of the business

Note: To be considered for this role, it is ESSENTIAL that you have Permanent Residency, Australian or NZ Citizenship.

  • If you meet the above criteria and can see yourself in this role, get in touch with Brad Johnson via brad@wowrecruitment.com.au
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