![SafetyCulture](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
vor 1 Monat
SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
An awesome opportunity has arisen for a Customer Success Manager to join our team
Partnering with customers to understand business objectives, you will be dedicated to deliver ROI throughout the entire customer lifecycle. As a trusted advisor you will advocate for our customer’s requirements to internal teams. You will educate customers on new products, features and best practices and provide a level of service that inspires our customers to champion SafetyCulture.
Our Customer Success Managers are responsible for driving adoption, retention, and advocacy of our products contributing to SafetyCulture’s growth, working towards metrics such as customer engagement, expansion and retention.
Your dedication to our mission and customer centric approach will ensure you create seamless and positive experiences for our customers. You will share innovative ideas on product improvement with cross functional teams with a focus on driving continuous improvement initiatives.
About you:- 2+ years experience working in a customer facing role
- A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Passionate about building lasting relationships with customers and colleagues
- Ability to actively listen, understand customer pain points and take action
- Enjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilities
- You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagement
- Collaborate with the Sales Team to identify areas of opportunity and ensure non-event renewals
- Partner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCulture
- Become a trusted advisor to key stakeholders to enable the best customer experience possible
- You’ll be a product expert with the ability to advise your customers on best practices using the SafetyCulture platform
- Advocate for customers by providing feedback to internal teams to influence the product road map to drive adoption and retention.
- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt global offsite
- On-site gym, table tennis, board games, books library, and pet-friendly offices
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
#J-18808-Ljbffr-
Customer Success Manager
vor 1 Monat
Sydney, Österreich hatch.team VollzeitThis is a Customer Success Manager role with Instant based in Sydney, Australia Instant --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.More About The Customer Success Manager Role At InstantInstant is looking for a highly collaborative and...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich hatch.team VollzeitThis is a Customer Success Manager role with Instant based in Sydney, Australia Instant --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.More About The Customer Success Manager Role At InstantInstant is looking for a highly collaborative and...
-
Sydney, Österreich eFinancialCareers Ltd. VollzeitSenior Customer Success Manager/Customer Success Director Senior Customer Success Manager/Customer Success Director SS&C Technologies Sydney, Australia Senior Customer Success Manager/Customer Success Director SS&C Technologies Sydney, Australia Posted 4 days ago Permanent Competitive Senior Customer Success Manager/Customer Success...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Standards Australia VollzeitBuild customer-centric capability and performance within your direct team and also advocate for customer excellence across the business. 07th June, 2024 Who are we?Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old! We are going through a massive transformational growth stage. In the last few...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin? Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin? Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich Basware VollzeitJoin our team at Basware and lead the charge in driving customer success! As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich Basware VollzeitJoin our team at Basware and lead the charge in driving customer success! As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...
-
Manager - Customer Success
vor 4 Wochen
Sydney, Österreich Lloyd Connect VollzeitLead and mentor Customer Success team of 6 with significant market potential.Previous Customer Success Mgmt. exp in B2B preferred. Drive growth & market presence.Hybrid ongoing role - 2 days WFH / 3 days in their new Sydney CBD office! Lead and mentor Customer Success team of 6 with significant market potential.Previous Customer Success Mgmt. exp in B2B...
-
Manager, Customer Success
vor 1 Monat
Sydney, Österreich CloudFlare VollzeitLocation: Sydney, Australia This is for a full time role in Cloudflare About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich SevenRooms VollzeitThe Team & Role SevenRooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC. In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich SevenRooms VollzeitThe Team & Role SevenRooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC. In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing...
-
Customer Success Manager
vor 1 Woche
Sydney, Österreich LearnUpon VollzeitLearnUpon is looking for a Customer Success Manager to join our team in Sydney. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution. With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney,...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Contentful VollzeitAbout the opportunity As a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich Medium VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Customer Success Manager
vor 4 Wochen
Sydney, Österreich Medium VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Customer Success Manager
vor 2 Wochen
Sydney, Österreich Objective Corporation VollzeitAbout Objective:AtObjective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer ofSaaS solutions for the government.Our role:The Customer Success Manager (CSM) is a subject matter expert in...
-
Manager, Customer Success
vor 1 Monat
Sydney, Österreich Basware Corporation VollzeitApplications are considered on a rolling basisJoin our team at Basware and lead the charge in driving customer success!As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people...
-
Manager, Customer Success
vor 4 Wochen
Sydney, Österreich Basware Corporation VollzeitApplications are considered on a rolling basisJoin our team at Basware and lead the charge in driving customer success!As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people...
-
Customer Success Manager
vor 2 Wochen
Sydney, Österreich Objective Corporation VollzeitAccount & Relationship Management (Sales) At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer ofSaaS solutions for the government.Our role:The Customer Success Manager (CSM) is a...