Digital Support Specialist

vor 1 Monat

Mackay, Österreich Mater Health Services Vollzeit

Apply now Job no: 500790
Work type: Permanent
Location: Mackay
Categories: Information Technology

About the role  

Mater’s Digital Service Centre has an exciting opportunity for a Digital Support Specialist to join us in a permanent and full-time capacity at our Mackay location You will be part of the team who are the first point of contact for our Mater people state-wide who are requiring assistance with digital technologies.

This role will be required to be the subject matter specialist to support systems, technology, workflows that the Digital Service Centre supports. You will be responsible for the technical mentoring of our Digital Support Officers along with collaborating with other Digital support and delivery people across the Division to troubleshoot and problem solve complex Service Centre issues; and to identify and address skills and knowledge gaps.

Salary range: $42.05 - $46.33 (MCAS level 4) per hour plus superannuation and salary packaging  

What you’ll be doing  

Some of the key duties for this role include:

  • Troubleshoot and resolve complex desktop support faults and requests 
  • Assign priority to unresolved tasks in line with operating procedures
  • Appropriately record actions taken and set expectations with customers
  • Refer to Senior Digital Support Specialists for troubleshooting advice 
  • Document faults and requests according to work instructions and guidelines
  • Provide guidance to Digital Support Officers on the documentation of complex requests and faults 
  • Provide feedback to Digital Support Officers to ensure required standards of service are maintained
  • Under guidance, update Service Centre system and training documentation, and work instructions
  • Identify gaps in documentation and work with appropriate technical resources to update/create knowledge within the Service Centre 
  • Identify self-service knowledge opportunities
  • Assist Mater people with routine/common/known non-Digital enquiries into the Service Centre 
  • Perform after-hours desktop support as part of a rotating on-call roster
  • Provide guidance to Digital Support Officers on linking faults to problem and change records
  • During busy periods in the Service Centre, assist with providing Level 1 phone support, if required
  • Autonomously perform installation and upgrades to IT equipment including PC’s, Printers, Faxes, Scanners, MFD’s, AV equipment 
  • Participate and support system upgrades 
  • Provide level 1 and 2 support for complex audio-visual faults and requests
  • Provide level 1 and 2 network, telephony and mobile device support for routine/common/known faults and requests 
  • Perform IT asset management administration 

About you  

To be successful in this role you will ideally have the following:

  • Minimum 4 years relevant IT experience
  • Demonstrated experience in the provision of service desk, audio visual and desktop support to end users in large and complex environments
  • Demonstrated experience in the provision of service desk, audio visual and desktop support to end users in large and complex environments
  • Sound knowledge of Microsoft operating systems, active directory, networking, computer and AV hardware installation and support
  • Demonstrated time management and organisational skills 
  • Ability to organise and prioritise tasks to meet deadlines and evidence of consistently producing required levels of IT support
  • Proven ability to function as a team member, maintain confidentiality, be flexible and work under high pressure situations
  • High level communication skills

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

  • Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
  • Access to package meal and entertainment expenses via salary packaging
  • Access to leading education and professional development via Mater Education
  • Access to our Employee Assistance Program and on-site pastoral care teams
  • Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
  • Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
  • Access to on-site, discounted parking
  • Discounted food and beverage at various campus cafés and coffee venues

Find out more about living in Central Queensland/North Queensland by visiting our Local Living page.

For further information specific to the position, please contact Joseph Marano – Service Delivery Manager on joseph.marano@mater.org.au . 

Applications close on 10 th of June 2024. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Advertised: 30 May 2024 E. Australia Standard Time
Applications close: 10 Jun 2024 E. Australia Standard Time

Exciting permanent position support our end users at Mackay Private Hospital

We will email you new jobs that match this search.

Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription.

The email address was invalid, please check for errors.

Exciting permanent position support our end users at Mackay Private Hospital

#J-18808-Ljbffr

  • Digital Marketing Specialist

    vor 2 Wochen

    Mackay Regional, Österreich Cotton On Group Vollzeit

    ABOUT USWelcome to Supre.We are your go-to destination for affordable on trend fashion and essential wardrobe pieces. Supre to us means listening to and connecting with our community, inclusivity and embracing diversity. We are fem, glossy, cool, and confident. Striving to be a more environmentally responsible and socially conscious version of ourselves...

  • Digital Marketing Specialist

    vor 56 Minuten

    Mackay Regional, Österreich Myer Pty Ltd Vollzeit

    Job no: 941995 Work type: Permanent / Full time Location: Support Office - Docklands Work is a whole lot better when you love what you do, we know that. That’s why we make sure that the loves and interests of our people match their responsibilities. We take what they love, and we let them live it.So, do you want to be part of a team who loves coming to...

  • Operations Support Specialist

    Vor 4 Tagen

    Mackay Regional, Österreich Accesstelehealth Vollzeit

    About UsOur mission is simple: to bridge the gap between people and healthcare. Founded by medical professionals, we're at the forefront of the health sector, committed to delivering top-notch healthcare solutions. Our company has experienced remarkable growth in recent years and will continue to see that growth into 2024.Through our extensive network of...

  • Field Support and Security Specialist

    vor 2 Monaten

    Mackay Regional, Österreich AusNet Services Vollzeit

    We’rean energised team who is passionate about our customers, strive for operational excellence and a sustainable future for our people and our community.About the RoleAs the Field Support and Security Specialist you will be responsible for the planning, risk assessment and delivery of safe field operations directly related to the delivery of the project...

  • Field Support and Security Specialist

    vor 4 Wochen

    Mackay Regional, Österreich AusNet Services Vollzeit

    We’rean energised team who is passionate about our customers, strive for operational excellence and a sustainable future for our people and our community.About the RoleAs the Field Support and Security Specialist you will be responsible for the planning, risk assessment and delivery of safe field operations directly related to the delivery of the project...

  • Specialist in Veterinary Radiology

    Vor 3 Tagen

    Mackay Regional, Österreich Greencross Limited Vollzeit

    Company DescriptionThe Centre for Animal Referral and Emergency (CARE) is seeking a registered specialist in veterinary radiology to become part of a dynamic, progressive and friendly team, in a high-volume, well-equipped hospital.CARE is a busy, multi-specialist veterinary hospital located in Collingwood, close to the Melbourne CBD. The central location...

  • On-Page SEO Specialist

    vor 4 Wochen

    Mackay Regional, Österreich Supple Digital Pty Vollzeit

    Supple gets quality traffic, genuine leads, and payingcustomers every day for businesses just like yours. Increase your visibility in search engine results and drive more relevant traffic to your website. As an SEO company, Supple offers a variety of SEO and digital marketing services to enhance your online presence in Google, Bing, and more. Supple offers...

  • Ecommerce Marketing Specialist

    vor 3 Wochen

    Mackay Regional, Österreich Impactiv8 Pty Vollzeit

    Get notified about new Ecommerce Specialist jobs in Australia. 407 Ecommerce Specialist Jobs in Australia Burleigh Heads, Queensland, Australia 2 months ago South Melbourne, Victoria, Australia 1 week ago Hurstville, New South Wales, Australia 2 weeks ago The Freshwater, New South Wales, Australia Be an early applicant 3 days ago ...

  • Specialist in Veterinary Radiology

    Vor 3 Tagen

    Mackay Regional, Österreich Greencross Limited Vollzeit

    Company DescriptionThe Centre for Animal Referral and Emergency (CARE) in Melbourne, Australia, is seeking a registered specialist in veterinary radiology to become part of a dynamic, progressive and friendly team, in a high-volume, well-equipped hospital.Melbourne is a vibrant city on the south-east coast of Australia. It is a fabulous place to live and use...

  • Performance Ads Specialist

    Vor 7 Tagen

    Mackay Regional, Österreich Spicy Web Pty Ltd Vollzeit

    ???? We're hiring a Performance Ads Specialist???? Frankston, Victoria / Hybrid???? Join a creative, innovative, and supportive team???????? Apply directly to info@spicyweb.com.au Spicy Web is an award-winning marketing and digital design agency based in Melbourne. We're looking for somebody with exceptional relationship-building skills and experience with...

  • Email Marketing Specialist

    vor 1 Monat

    Mackay Regional, Österreich Bunnings Group Vollzeit

    Email Marketing Specialist - Campaign Producer (7 month contract) page is loaded Email Marketing Specialist - Campaign Producer (7 month contract) Apply locations Support Office VIC time type Full time posted on Posted 4 Days Ago job requisition id R037637 At Bunnings, you’ll make a positive difference to our business...

  • Email Marketing Specialist

    vor 4 Wochen

    Mackay Regional, Österreich Bunnings Group Vollzeit

    Email Marketing Specialist - Campaign Producer (7 month contract) page is loaded Email Marketing Specialist - Campaign Producer (7 month contract) Apply locations Support Office VIC time type Full time posted on Posted 4 Days Ago job requisition id R037637 At Bunnings, you’ll make a positive difference to our business...

  • SEO Specialist

    vor 1 Monat

    Mackay Regional, Österreich Spicy Web Pty Ltd Vollzeit

    ???? We're hiring an SEO Specialist???? Frankston, Victoria / Hybrid???? Join a creative, innovative, and supportive team???????? Apply directly to info@spicyweb.com.au Spicy Web is an award-winning marketing and digital design agency based in Melbourne. We’re looking for somebody with exceptional knowledge in SEO and digital marketing, and a minimum...

  • SEO Specialist

    vor 4 Wochen

    Mackay Regional, Österreich Spicy Web Pty Ltd Vollzeit

    ???? We're hiring an SEO Specialist???? Frankston, Victoria / Hybrid???? Join a creative, innovative, and supportive team???????? Apply directly to info@spicyweb.com.au Spicy Web is an award-winning marketing and digital design agency based in Melbourne. We’re looking for somebody with exceptional knowledge in SEO and digital marketing, and a minimum...

  • Digital Insights Analyst

    vor 39 Minuten

    Mackay Regional, Österreich Myer Pty Ltd Vollzeit

    Job no: 942005 Work type: Permanent / Full time Location: Support Office - Docklands From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re...

  • Marketing Specialist

    Vor 4 Tagen

    Mackay Regional, Österreich Thermo Fisher Scientific Inc. Vollzeit

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionDo you want the opportunity to join a dynamic and creative marketing team for a 12 month contract due to parental leave? As a Marketing Specialist within our team, your key objective will be to develop and implement marketing strategies that promote our products and services and...

  • Optimisation Specialist

    vor 2 Monaten

    Mackay Regional, Österreich Iterate Recruitment Pty Vollzeit

    The organisationThe utilities sector is fast-paced, with plenty of room for progression, and this organisation is no exception. Looking for a career that is fulfilling and rewarding? They’ve got that too. Their goal for a cleaner, smarter future is lofty – starting with community, and extending globally – and their bold digital transformation drives...

  • Optimisation Specialist

    vor 4 Wochen

    Mackay Regional, Österreich Iterate Recruitment Pty Vollzeit

    The organisationThe utilities sector is fast-paced, with plenty of room for progression, and this organisation is no exception. Looking for a career that is fulfilling and rewarding? They’ve got that too. Their goal for a cleaner, smarter future is lofty – starting with community, and extending globally – and their bold digital transformation drives...

  • PLM Platform Specialist

    vor 1 Monat

    Mackay Regional, Österreich Ssi Corporate Vollzeit

    About the Opportunity The SSI PLM Platform Specialist is responsible for the setup and deployment of the complete, integrated SSI shipbuilding digital platform spanning all of SSI’s products (ShipConstructor, ShipbuildingPLM and ShipExplorer), with a strong focus on configuration and setup of ShipbuildingPLM.  As part of the initial deployment effort, you...

  • PLM Platform Specialist

    vor 4 Wochen

    Mackay Regional, Österreich Ssi Corporate Vollzeit

    About the Opportunity The SSI PLM Platform Specialist is responsible for the setup and deployment of the complete, integrated SSI shipbuilding digital platform spanning all of SSI’s products (ShipConstructor, ShipbuildingPLM and ShipExplorer), with a strong focus on configuration and setup of ShipbuildingPLM.  As part of the initial deployment effort, you...