Business Operations Manager

vor 2 Wochen

Gold Coast City, Österreich Shy Rehab Vollzeit

Shy Rehab is a dedicated service provider that extends community support, mental health, and disability services throughout Queensland. With a rich history of aiding individuals in need, we embody the values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment, and Respect.

We aim to cultivate a welcoming, caring, and inclusive community that embraces diversity and supports employees from all backgrounds and faiths. Our story is woven by passionate individuals connected through a shared hope for a more compassionate, just, and inclusive society. We invite you to join us and become part of a narrative that you'll be proud to share.

About the Role:

As a valued member of our team, you will contribute to the delivery of interventions as part of a Multidisciplinary Team, providing support services to the guests of our facility and their families. While primarily based at one of our central hubs, you may be required to work across multiple sites as an employee of Shy Rehab.

The job description of a Business Development Manager in the field of healthcare services involves a combination of strategic planning, relationship building, managing staff and promoting and expanding the organization's reach within the healthcare sector. Here's a detailed breakdown of the responsibilities and qualifications typically associated with this role:

Absolutely, expanding on the key responsibilities can provide potential candidates with a clearer understanding of what the role entails. Here’s an expanded version of the key responsibilities:

**Key Responsibilities:**

1. Strategic Planning and Implementation:
- Develop and implement business strategies: Formulate long-term plans that align with the company's mission to expand our client base and enhance service delivery.
- Monitor and analyze market trends: Conduct regular market research to stay informed about trends, emerging requirements, and opportunities within the NDIS and Aged Care sectors.
- Set performance goals: Establish achievable objectives for business growth and develop initiatives to meet these targets.
- Innovate service offerings: Continuously seek opportunities to innovate and enhance our service offerings to remain competitive and meet client needs.

2. Operations Management:
- Oversee day-to-day operations: Ensure that the daily operations run smoothly, meeting all service delivery standards and client needs.
- Compliance management: Ensure that all operational activities comply with NDIS and Aged Care standards and regulations.
- Optimize operational processes: Identify areas for process improvement to enhance efficiency, quality, and client satisfaction.
- Technology integration: Leverage technology to streamline operations, enhance client services, and improve data management.

3. Financial Management:
- Manage budgets and financial reports: Prepare, oversee, and monitor budgets to ensure financial health and stability.
- Forecasting: Conduct financial forecasting to predict future financial trends and prepare for potential challenges.
- Pursue funding opportunities: Identify and secure funding through grants, sponsorships, and other financial opportunities.
- Cost control: Implement cost-saving measures without compromising service quality.

4. Team Leadership:
- Lead and mentor: Provide leadership and direction to staff, fostering a positive, inclusive, and collaborative work environment.
- Staff development: Identify and fulfill training and development needs to ensure the team remains skilled, motivated, and engaged.
- Performance management: Conduct regular performance evaluations, provide feedback, and implement improvement plans if needed.
- Conflict resolution: Address and resolve any workplace conflicts or issues efficiently to maintain a harmonious work environment.

5. Client and Stakeholder Engagement:
- Relationship building: Establish and nurture strong relationships with clients, their families, and stakeholders to foster trust and loyalty.
- Client satisfaction: Regularly seek and act on client feedback to ensure high levels of satisfaction and continuous improvement in service delivery.
- Stakeholder communication: Communicate effectively with all stakeholders, keeping them informed and engaged with the organization's activities and developments.
- Community involvement: Actively participate in community events and forums to build the company’s reputation and visibility in the community.

6. Regulatory Compliance:
- Stay updated on legislative changes: Remain informed about changes in NDIS and Aged Care legislation and ensure the organization is always in compliance.
- Policy development: Develop, implement, and update policies and procedures to meet regulatory requirements.
- Risk management: Identify potential risks related to compliance, and develop strategies to mitigate them.
- Audit preparation: Prepare for and coordinate internal and external audits, ensuring all documentation and processes are in order.

Qualifications:

• NDIS/Disability/Community experience with the ability to establish strong business relationships
• Strong commitment and compassion to working with people with disabilities
• Strong understanding of working in the disability sector and has a minimum of 2 years experience in a similar role
• Knowledge and the capacity to implement a person-centered planning approach to client services.
• Self motivated, ability to network across all healthcare professionals.
• Sound knowledge of relevant legislation and policies
• Demonstrated knowledge of Quality Management Systems
• Demonstrated record of successfully managing a team
• Exceptional verbal and written communication skills
• Outstanding customer service and time management skills
• Current Police Check, WWCC, current valid Driver's License & reliable vehicle

Your application will include the following questions:

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