![Australian Institute of Company Directors](https://media.trabajo.org/img/noimg.jpg)
Member Support and Administration
vor 1 Monat
Job Category: Administration and Office Support
About us
The Australian Institute of Company Directors (AICD) is committed to strengthening society through world-class governance. We aim to be the independent and trusted voice of governance, building the capability of a community of leaders for the benefit of society. Our membership of more than 50,000 includes directors and senior leaders from business, government and the not-for-profit sectors.
Job DescriptionAbout the team
The Membership Experience Team (MET) provides our members with products and services to strengthen their knowledge and engagement, and give them the opportunity to access, adopt and benefit from leading insights. The vision is to optimise the member experience at AICD as well as enhance their professional capabilities.
About the role
As the Membership Partner Support, the vision is to positively impact members on their journey to achieve their career aspirations by providing an exceptional onboarding experience to new members as well as ongoing support and resolution to existing members. From responding to member queries, taking administrative ownership of the membership renewal process, ensuring CRM accuracy, to managing the financial processing and extensive administration; this role requires an eye for detail with a diligent, systematic approach.
You will be joining a collaborative national team and provided with indepth onboarding and supportive training on AICD’s products and services to ensure you are set up for success.
If you are interested in joining our Membership Experience Team, this is a fantastic opportunity for a proactive and experienced sales support, administrator or customer service professional who has a highly developed and adaptable communication style with a high standard of organisation.
Your remit will be broad and will include:
- Cultivate and maintain member relationships.
- Manage incoming queries, maintaining a resolution mindset and problem solve member issues when raised.
- Supporting new member applications.
- Refer members to other services and teams internally where relevant and appropriate, supporting acquisition and retention.
- Provide outstanding customer service in all our interactions with members and prospects to assist in delivering on members' experience and membership growth.
- Ensure accurate and detailed CRM management is maintained.
- Financial processing across membership, courses, other invoicing and payments.
- Provide administrative and analytical reporting support.
- Ensure continuous improvement, standardisation and utilisation of systems and processes.
About you
You will have strong technical aptitude and previous relevant experience, and you will champion the AICD values of: Accountability, Respect, Excellence and Collaboration. In addition, you will also have the following:
- Solid Administration, Sales Support or Customer Service Experience in a Contact Centre environment is highly desirable.
- Sound computer skills including MS Office Suite, CRMs and other software with the ability to pick up new system technology quickly.
- Demonstrated resilience and initiative with a resolution mindset.
- Be able to build rapport easily and engage confidently with customers.
- Exposure to continuous improvement.
- Superior organisation and time management skills.
- Ability to manage competing deadlines with the ability to prioritise workload.
- Ability to remain calm under pressure and be adaptive to change.
- Excellent attention to detail, particularly with repetitive tasks.
Your career at the AICD
Our Values
Accountability, Respect, Excellence and Collaboration
There are many benefits of joining the AICD, but the following are examples of what you can expect:
- Hybrid/flexible working arrangements.
- Access to salary sacrificing and salary continuance (income protection) insurance.
- Personal wellbeing support through AICD’s robust employee assistance program for you and your immediate family.
- A solutions focused, and collaborative organisation that celebrates a ‘One Team’ culture.
- The AICD, is committed to developing its people through a capability framework and ongoing professional development plan. We support your career through access to our education platform with a wide range of training courses and webinars, professional coaching, and external education support.
- An opportunity to contribute to an organisation that is widely respected and considered the ‘gold standard’ of governance, policy, and leadership.
- An opportunity to attend highly sought-after events with influential speakers.
We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander Peoples and people with a disability.
We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email talentacquisition@aicd.com.au .
For further information on what it’s like to work with us, please visit our Careers and LinkedIn Life pages:
Please submit a resume and cover letter detailing why you are the best person for the position by clicking 'Apply'. Please note, applications close on 3 June 2024. We will be in touch with shortlisted candidates shortly after this date. If you have any queries regarding this particular opportunity, please contact Lola Perez Lira, Talent Acquisition Manager: LPerezLira@aicd.com.au.
#J-18808-Ljbffr-
Administration Support
vor 1 Monat
Brisbane City, Österreich Toll Group VollzeitWe do this to better understand how visitors use our site and to offer you a more personal experience. Please see our Privacy Policy for more information.At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have...
-
Project, Accounts and Administration Support Officer
vor 2 Wochen
Brisbane City, Österreich Powerlink VollzeitSelect how often (in days) to receive an alert: Project, Accounts and Administration Support Officer Location: Brisbane, Virginia, QLD, AU Work type: Temporary - Full Time Category: Professional services At Powerlink, every possibility starts with you We believe life’s about possibilities. And so is the future. That’s why we...
-
Brisbane City, Österreich Ausure Group VollzeitApplication Support/Helpdesk Support Team Member Brisbane, QLD Client Service Broker Full time Our team is expanding and we are seeking an enthusiastic Application Support/Helpdesk Support Team Member to join our fast-paced office in Brisbane.This is a great chance to work with an experienced team and further your career. Does this sound like you? If yes,...
-
Brisbane City, Österreich Ausure Group VollzeitApplication Support/Helpdesk Support Team Member Brisbane, QLD Client Service Broker Full time Our team is expanding and we are seeking an enthusiastic Application Support/Helpdesk Support Team Member to join our fast-paced office in Brisbane.This is a great chance to work with an experienced team and further your career. Does this sound like you? If yes,...
-
Administration Officer
Vor 3 Tagen
Brisbane City, Österreich The State of Queensland VollzeitDepartment of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts Operations; Office of the Deputy Director-General; Disability Seniors and Carers; Brisbane The Administration Officer will contribute to the functional area of Disability, Seniors and Carers for the department. The Administration Officer will provide...
-
Project Lease Administration Support
vor 1 Monat
Brisbane City, Österreich Cushman & Wakefield VollzeitJob TitleProject Lease Administration SupportJob Description SummaryImmediately available contract role (4 months) for an experienced lease administration professional to join a key client account.Job DescriptionWe have a fantastic opportunity for a Project Lease Administration Support to join our high profile banking/insurance client. In this role you will...
-
Project Lease Administration Support
vor 4 Wochen
Brisbane City, Österreich Cushman & Wakefield VollzeitJob TitleProject Lease Administration SupportJob Description SummaryImmediately available contract role (4 months) for an experienced lease administration professional to join a key client account.Job DescriptionWe have a fantastic opportunity for a Project Lease Administration Support to join our high profile banking/insurance client. In this role you will...
-
Senior Reception and Administration Officer
vor 2 Wochen
Brisbane City, Österreich The State of Queensland VollzeitSenior Reception and Administration Officer State Development, Infrastructure, Local Government and Planning (Organisation site ) Executive Services; Office of the DG; Strategy Insights and Advisory; Brisbane City Seeking highly motivated, organised and experienced Senior Reception and Administration Officer in the Cabinet and Executive Services Unit –...
-
Administration Officer
vor 4 Wochen
Brisbane City, Österreich RSL Queensland VollzeitUse your skills to make a meaningful difference to the lives of veterans and their families. 17th May, 2024 RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose – to provide care, commemoration and camaraderie – is as strong...
-
Administration Officer
vor 3 Wochen
Brisbane City, Österreich RSL Queensland VollzeitUse your skills to make a meaningful difference to the lives of veterans and their families. 17th May, 2024 RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose – to provide care, commemoration and camaraderie – is as strong...
-
Administration Officer
vor 2 Wochen
Brisbane City, Österreich RSL Queensland VollzeitUse your skills to make a meaningful difference to the lives of veterans and their families. 11th June, 2024 RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose – to provide care, commemoration and camaraderie – is as...
-
Administration Support Officer
Vor 4 Tagen
Brisbane, Österreich Rugby League Brisbane VollzeitThe Administration Support Officer is generally the first point of contact and provides efficient and friendly service that meets both customer needs and corporate standards. The position provides broad administrative and financial processing support to assist board members and other community rugby league clubs on a regular basis. This is a permanent...
-
Member Support Consultant | Alexandra Hills
vor 1 Monat
Brisbane City, Österreich Fitness & Lifestyle Group VollzeitAs Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members...
-
Member Support Consultant | Alexandra Hills
vor 4 Wochen
Brisbane City, Österreich Fitness & Lifestyle Group VollzeitAs Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members...
-
Information and Administration Officer
vor 4 Wochen
Brisbane City, Österreich The State of Queensland VollzeitChildren, Youth Justice and Multicultural Affairs (Organisation site ) Regional Operations; Workforce & Practice; Service Delivery - Youth Justice; Brisbane City The purpose of this position is to maintain existing information systems and ensure data accuracy; produce and interpret reports with the purpose of maintaining dataquality; and provide advice...
-
Information and Administration Officer
vor 4 Wochen
Brisbane City, Österreich The State of Queensland VollzeitChildren, Youth Justice and Multicultural Affairs (Organisation site ) Regional Operations; Workforce & Practice; Service Delivery - Youth Justice; Brisbane City The purpose of this position is to maintain existing information systems and ensure data accuracy; produce and interpret reports with the purpose of maintaining dataquality; and provide advice...
-
Administration Officer Directorate Support
vor 3 Wochen
Brisbane City, Österreich The State of Queensland VollzeitAdministration Officer Directorate SupportChildren's Health Queensland Hospital and Health Service (CHQ HHS) is a recognised leader in paediatric healthcare, teaching and research. With a dedicated team of more than 5000 people, our point of difference is in the way we provide care to children, young people and their families every day. This is through our...
-
AO2 Administration Officer
Vor 7 Tagen
Brisbane City, Österreich Empire Group VollzeitAO2 Administration Officer (Records) 3-Month Temporary Role | Full-Time | Brisbane The Role: Our client is a fast-paced government department, who is seeking an administrative officer to assist with document and records management. Responsibilities will include: Entering information into a computerised records management system to register and monitor...
-
Administration Officer Directorate Support
vor 2 Wochen
Brisbane City, Österreich The State of Queensland VollzeitAdministration Officer Directorate SupportChildren's Health Queensland Hospital and Health Service (CHQ HHS) is a recognised leader in paediatric healthcare, teaching and research. With a dedicated team of more than 5000 people, our point of difference is in the way we provide care to children, young people and their families every day. This is through our...
-
Administration Officer
vor 4 Wochen
Brisbane City, Österreich Healthscope Hospitals VollzeitAdministration Officer 1 x Full time & 1 x Part Time positions available Discounted parking and meals The Opportunity Our Administration Services team at Brisbane Private Hospital have opportunities for experienced Administration Officers with a focus on Front Reception/Admissions and/or Patient Registrations, to join our team on a full time or part...