Program Manager
Vor 2 Tagen
Management (Community Services & Development)
Infinity Community Solutions Ltd (ICS) is a dynamic, boutique, secular, social purpose organisation, motivated to make a difference in the lives of individuals. Our residential care services apply needs-based thinking to attachment-focused care within a trauma-informed therapeutic milieu.
Infinity Community Solutions’ residential care services work with children, young people and families to identify and address therapeutic needs, as well as to support a transition to family-based care settings. The multi-disciplinary team includes Care Practitioners, Residential Coordinators, Provisional Psychologists, Clinicians, Program Managers and the General Manager.
Qualifications and experience
- Bachelor's degree or higher in a related field (Social Work, Psychology/ Human Services) or related discipline.
- Demonstrated skills and experience in working with children and families, around the management of children with difficult behaviours and/or family intervention.
- A minimum of 2 years' experience in similar management role within a Not for Profit/Non-Government Organisation with a focus on evidence-based practice.
- Excellent operational leadership and management skills, with the capacity to translate strategies into operational activities.
- Experience in evidence- based practice and evaluation in a human services context.
- Experience in financial, risk, property and human resource management.
- Strong written and verbal communication skills with the ability to work with all levels of the organisation.
- Ability to understand complex issues, draw conclusions and articulate clear and focused positions to wide and diverse audiences.
- Ability to gain and maintain all relevant and legislative personal history checks.
- Demonstrated intermediate ability to use computer IT systems including MS Word and Excel.
- Possess a Queensland Provisional Green or above Driver Licence.
- Possess, or be able to obtain a current Working with Children Check (Blue Card)
- Ability to apply for any other legislatively required personal history screening as required.
Tasks and responsibilities
The role is dynamic, busy and fast-paced, requiring a high level of agility, professionalism and organisation. Tasks and responsibilities include:
- Contribute to the effective and efficient operations of the child protection residential care services operated by Infinity Community Solutions (ICS).
- Provide specialist casework advice and make appropriate case work decisions, including after-hours support to staff (on a rostered basis).
- Effectively role model resilience and holistic care in line with the Model of Practice.
- Provide effective leadership and program management to ensure high quality service delivery, as per the specifications, requirements and performance indicators defined within the service agreement, relevant practice requirements and any other relevant program and / or organisational documentation in order to effectively respond to client needs.
- Develop and assist in the management of systems to maintain data and statistics to inform service delivery and contribute to accountability for outcomes achieved.
- Maintain and demonstrate accountability for resources within the programs, including staffing, physical resources, and monetary resources in line with ICS delegations of authority.
- Ensure all allocated programs are delivered in a manner congruent with service agreements, operational plans, regulatory requirements as well as the practice model and methods to ensure the needs of children, young people and their families are met, giving them the opportunity to reach their potential.
- Assist with the monitoring of compliance with policy, procedures, work instructions, and other organisational and legislative requirements.
- Work collaboratively with relevant stakeholders to prepare, undertake and maintain external licensing/accreditation requirements. Maintain privacy and confidentiality of clients, employees, and stakeholders alike whilst also ensuring secure systems are in place across the organisation.
- Participate in an on call roster.
How to apply
Please send a short cover letter outlining how you meet the qualifications and experience required, as well as a current resume. Applications will be reviewed regularly, and suitable candidates contacted for interview.
Only successful candidates will be contacted for interview.
Your application will include the following questions:
How many years of people management experience do you have?
How many years' experience do you have as a programme manager?
Do you have a current Australian driver's licence?
Which of the following statements best describes your right to work in Australia?
Don’t provide your bank or credit card details when applying for jobs.
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