![Myob Group Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Resolutions Specialist
vor 1 Monat
Hi And thanks for stopping by
We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the Team
This is ateam that needs no introductionbecause customers drive our world.Support, Success & Consulting Servicesrepresent the voice of our customers and are a highly collaborative conduit between Sales,Tech,Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
About the Role:
Are you passionate about delivering exceptional customer experiences? We are looking for a Customer Resolutions Specialist to join our team. In this role, you will play a crucial part in ensuring the satisfaction of our external clients by efficiently and effectively managing complaints. Your responsibilities will include acknowledging, assessing, investigating, resolving, recording complaints data, and driving initiatives to enhance our overall customer service.
Key Responsibilities:
- Acknowledge and assess complaints raised by external clients.-
- Investigate complaints ensuring a proactive end-to-end case management approach.
- Resolve complaints in a timely and effective manner.
- Maintain accurate records of complaints data.
- Identify and drive initiatives to continuously improve our customer service.
About You:
-Passion for Customer Experience - You have a genuine passion for delivering outstanding customer experiences.
- Proven Experience Handling Escalations
- Experience in Proactive End-to-End Case Management: You are experienced in managing cases from inception to resolution, ensuring a proactive approach throughout.
- A Problem Solver's Approach: You approach challenges with a problem-solving mindset, finding solutions that benefit both the customer and the company.
- Self-Motivated and Able to Manage Your Own Time
Our Culture & Benefits
Our values have stood the test of time.If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
See what it's like to work at MYOB and what we're all about.
Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team
Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply Research tells usthat that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘CultureAdd’means adding team memberswho not only valueMYOBsstandards and workplace culture,but also bring an aspect of diversity that positively contributestoMYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you
#J-18808-Ljbffr-
Senior Manager Customer Relations
vor 1 Monat
Brisbane City, Österreich BOQ Specialist Group VollzeitBanking - Retail/Branch (Banking & Financial Services) Full time Add expected salary to your profile for insights Join BOQ Group in this 24 month max term contract opportunity!Reporting to the Head of Customer Relations, this role is responsible for ensuring that both internal (IDR) and external (EDR) complaints across BOQ Group are managed within...
-
Customer Service Specialist
vor 2 Wochen
Brisbane City, Österreich DSV Road GmbH VollzeitIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part...
-
Customer Care Specialist
vor 1 Monat
Brisbane City, Österreich Abacus dx VollzeitExperienced Customer Care Specialist opportunity in the medical / healthcare industry working for Abacus dx and Big Green SurgicalImmediate start opportunity, fantastic work environment, and positive team cultureSuited to a fast learner who is customer-focused, with strong attention to detail and a positive attitudeBased on Brisbane’s southside at Cannon...
-
Customer Solutions Specialist
vor 4 Wochen
Brisbane City, Österreich Concentrix VollzeitApply Now Job Title:Customer Solutions SpecialistJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. We are...
-
Customer Care Specialist – Brisbane
vor 3 Wochen
Brisbane City, Österreich Abacus dx VollzeitExperienced Customer Care Specialist opportunity in the medical / healthcare industry working for Abacus dx and Big Green SurgicalImmediate start opportunity, fantastic work environment, and positive team cultureSuited to a fast learner who is customer-focused, with strong attention to detail and a positive attitudeBased on Brisbane’s southside at Cannon...
-
Customer Support Specialist
vor 1 Monat
Brisbane City, Österreich Boeing Distribution Services Inc. VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are...
-
Customer Support Specialist
vor 2 Monaten
Brisbane City, Österreich Megaport VollzeitAbout MegaportMegaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange....
-
Customer Care Specialist
vor 1 Monat
Brisbane City, Österreich eFinancialCareers Ltd. VollzeitCustomer Care Specialist - Inbound Global Payments, Inc. Brisbane, Australia Customer Care Specialist - Inbound Global Payments, Inc. Brisbane, Australia Posted 2 days ago Permanent Competitive Customer Care Specialist - Inbound Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers...
-
Customer Support Specialist
Vor 5 Tagen
Brisbane City, Österreich Tanda VollzeitThe RoleTanda is seeking a support specialist to join our Brisbane Headquarters and help grow our clients. You'll be part of an experienced team managing customer inquiries via chat, email, and phone, reporting to our Head of Customer Success, Ryan Johnston.As a support specialist, you'll gain unique insights into the Tanda customer journey and how our...
-
Customer Support Specialist
vor 1 Woche
City of Port Phillip, Österreich Placing Heads VollzeitPort Melbourne LocationEasy on site ParkingFantastic workplaceThe Company This is not just another Customer Service role and this is also not just another company!! We are really proud to be able to help our amazing clients find an exceptional candidate who is able to provide efficient and effective support and assistance to company Product Specialists...
-
Executive manager customer
vor 1 Woche
Brisbane City, Österreich Shannons Insurance VollzeitAre you ready to lead the charge in elevating customer satisfaction and advocacy to new heights? Join Suncorp Bank as our Executive Manager, Customer Complaints and Advocacy, a pivotal role with unique responsibilities. You'll be at the helm of shaping our approach to customer advocacy, ensuring consumer interests are protected, transparency is enhanced, and...
-
Customer Experience Specialist
vor 2 Wochen
City of Brimbank, Österreich O'Brien Glass Industries Limited VollzeitOur Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Brooklyn Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running! Monday - Friday 8.00am - 4.00pmMay be required to work some Saturdays$28.64phAbout the...
-
Customer Experience Specialist
vor 2 Wochen
Brisbane City, Österreich Culture Kings VollzeitWho we areCulture Kings represents the relationship between music, sport, and fashion. These are the three foundation pillars upon which Culture Kings stands. Within each of these components, streetwear has underlined and evolved to become an essential part of culture.Culture Kings prides itself on exclusivity and superiority offering a premium retail...
-
Customer Operations Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich LANGTONS VollzeitLANGTONS is a luxury lifestyle brand and the fine wine market leader in Australia.Beginning as a specialist wine auction house in 1988, today LANGTONS is home to client relation services, auctions, retail and events.Representing the most engaged and affluent wine collectors in Australia, LANGTONS unite those with a passion for fine wine and impeccable taste...
-
Customer Value Specialist
vor 4 Wochen
Brisbane City, Österreich Bupaoptical VollzeitA career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people.Joining Bupa you can be sure we’ll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support for our...
-
Customer Value Specialist
vor 3 Wochen
Brisbane City, Österreich Bupaoptical VollzeitA career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people.Joining Bupa you can be sure we’ll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support for our...
-
Executive Manager, Customer Complaints
vor 2 Wochen
Brisbane City, Österreich Suncorp Group Limited VollzeitTake the next step. Be part of something bigger at Suncorp.Executive Manager, Customer Complaints & Advocacy Permanent Full Time Banking, Strategy, Corporate & Professional Services Are you ready to lead the charge in elevating customer satisfaction and advocacy to new heights? Join Suncorp Bank as our Executive Manager, Customer Complaints and Advocacy,...
-
Customer Marketing Specialist
vor 1 Tag
Brisbane City, Österreich Endeavour VollzeitIncrease your take-home pay with Salary PackagingFlexible Hybrid Working ArrangementsEndeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our...
-
Customer Service Representative
vor 1 Tag
Brisbane City, Österreich CPL - Choice, Passion, Life VollzeitCPL - Choice, Passion, Life - Customer Service Representative At CPL, we all have an important role to play supporting our clients to live the life they choose with passion. Join our customer service centre you will be on the front line of our organisation managing all incoming enquiries; phone, web and email. You will be passionate about supporting...
-
Executive Manager, Customer Complaints
vor 2 Wochen
Brisbane City, Österreich Suncorp VollzeitExecutive Manager, Customer Complaints & Advocacy General/Business Unit Manager (CEO & General Management) Full time Add expected salary to your profile for insights Are you ready to lead the charge in elevating customer satisfaction and advocacy to new heights? Join Suncorp Bank as our Executive Manager, Customer Complaints and Advocacy, a pivotal...