![Noggin Pty](https://media.trabajo.org/img/noimg.jpg)
Level 2 Software Support Analyst
vor 4 Wochen
Why become a Software Support Analyst at Noggin?
This role is integral to ensuring we are providing best-in-class software support to our clients because let's face it - lives depend on it. This is a unique opportunity to support a meaningful software platform that makes a genuine difference in the world around you. Sure, you've had software support experience before, but not like this. Each and every ticket that comes your way will have its own set of unique anomalies and configurations for you to investigate, and you’ll be dealing with more complex and challenging tickets. You will also have contributed to putting together knowledge base articles for both users and clients to refer to.
We have a smart, pragmatic, and cohesive support team, and we are looking for the next Noggin to join our ranks. We make a habit of finding talented individuals and growing them within our business so if you're looking for an organisation where you can show off and upgrade your skills, or develop new capabilities - Noggin is the place for you
What does it take to be a Noggin?
You have a few years’ experience in software support within a SaaS environment, and you know what it takes to deliver exceptional customer service. You're hands-on and you look at complex problems with a "not on my watch" attitude. And because you've worked on large, enterprise SaaS solutions, you understand the steps required to investigate and get to the bottom of a user's issue. You value the importance of regular client communication and can adjust your approach depending on the technical sophistication of the user.
You understand that there is a sense of urgency when responding to our clients. This comes as a result of your successes working within a structured and KPI-driven support team (ideally using the ITIL framework). You investigate, analyse, and document every detail of an issue; and set our engineering team up for success when escalating tickets.
What does success look like in this role?
Within your first 3 months, you will be fully trained in how to use our software and our overarching support approach. You’ll be comfortable working on support tickets with limited supervision and will consistently meet your KPI’s.
By the 6-month mark, you’ll be a trusted member of the team, dealing with more complex tickets for our reputable clients. You will also have contributed to our knowledge base significantly in this time.
After 12 months, you will be fully conversant with the majority of our client solutions and you will be consistently exceeding your targets. You have started to put some of your business improvement ideas into practice and your contribution to the team is notable and significant. After 18 to 24 months, you may begin to consider a career move into the Professional Services team or perhaps even elsewhere in the business.
To apply, please use the online application link. For further information or to arrange a confidential discussion, please email talent@noggin.io.
Please note, you must be an Australian Citizen and be willing to obtain security clearance to be considered for this role. No agencies please.
Do you have a pre-existing injury or medical condition/ disability that would affect your ability to meet the inherent requirements of this position? *
--
Please select your right to work status for the Australia: *
Please select
Please select your notice period/ commencement of availability. *
Please select
Please indicate your expected salary for this role. *
-
Application Support Analyst
vor 4 Wochen
Melbourne, Österreich Manageditservices VollzeitInitial contract until 2/11/2024 + potential for extensionsMelbourne CBD location with working from home optionsGovernment DepartmentThe Role:The Government Department is seeking an Application Support Analyst to assist in unpacking technical issues (triage) of applications.The Responsibilities:Provide level 2 & 3 technical analysis through multiple contact...
-
Application Support Analyst
vor 1 Woche
Melbourne, Österreich Cascade Technology Services VollzeitOpportunity to work in an established fast growing start up with growing support and development teamsHealthcare, clinical and medical domain exposureOpportunity to support the latest version of the SaaS softwareOur client is a proud Australia and publically listed software firm focused on medical tech. Established in 1985, the company has offering software...
-
Analyst Programmer
vor 2 Wochen
Melbourne, Österreich Ultradata VollzeitAnalyst Programmer – Technical SupportShowcase your outstanding software support skills while engaging with a broad range of financial services clientsBe part of a stable and highly regarded Fintech, at a significant stage of its international growth journeyPermanent and ongoing role; Hybrid Work Arrangements available for the right candidate.About...
-
Helpdesk Support Level 1
vor 3 Wochen
Melbourne, Österreich Meinhardt VollzeitMeinhardt is a global multi-disciplinary engineering and technical services consulting company. We specialise in the areas of Property and Buildings, Land Development, Infrastructure, Environmental Services, and Mining and Resources.About the RoleMeinhardt is seeking the services of a qualified Help Desk Support Person that can slot into a small hard working...
-
Application Support Analyst
vor 4 Wochen
Melbourne, Österreich Epicor Software Deutschland GmbH VollzeitAn Application Support Analyst at Epicor en joys analyzing customer issues, both big and small. You’ll rapidly assess, diagnose, and troubleshoot application inquiries to solve customer challenges. As a member of our global support team, you will aim for excellence and efficient resolutions. Your days will be filled with helping our customers identify...
-
Entry Level Software Developer
vor 1 Monat
Melbourne, Österreich Itechpost VollzeitSkillStorm is actively seeking Full-time Entry-Level Software Developers in Melbourne, FL for one of our enterprise clients. This position will receive 12 weeks of training (40 hours/week) to ensure they are ready to hit the ground running day one on the job! This position will be on-site and requires the ability to obtain a Top Secret Clearance.The ideal...
-
Entry Level Software Developer
vor 4 Wochen
Melbourne, Österreich Itechpost VollzeitSkillStorm is actively seeking Full-time Entry-Level Software Developers in Melbourne, FL for one of our enterprise clients. This position will receive 12 weeks of training (40 hours/week) to ensure they are ready to hit the ground running day one on the job! This position will be on-site and requires the ability to obtain a Top Secret Clearance.The ideal...
-
Software Engineer
vor 4 Wochen
Melbourne, Österreich JAM Software GmbH VollzeitSoftware Engineer, Mid-level, Full-stack3+ years experience working as a Software Engineer, ideally with full-stack experience in .NET and React, working within a modern architecture environment.Use the latest, cutting edge technology and work alongside Senior Engineers in paired or group programming sessions to help you grow!Hybrid working with two team...
-
Software Engineer
vor 4 Wochen
Melbourne, Österreich JAM Software GmbH VollzeitSoftware Engineer, Mid-level, Full-stack3+ years experience working as a Software Engineer, ideally with full-stack experience in .NET and React, working within a modern architecture environment.Use the latest, cutting edge technology and work alongside Senior Engineers in paired or group programming sessions to help you grow!Hybrid working with two team...
-
P1c Software Analyst
vor 4 Wochen
Melbourne, Österreich JAM Software GmbH VollzeitJob DescriptionPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Computer ScienceTravel Percentage :0%We are FIS. We are a global Fortune 500 Fintech. Every day our teams innovate across the world of finance and banking, driving the way the world banks, makes payments and invests. We...
-
P1c Software Analyst
vor 4 Wochen
Melbourne, Österreich JAM Software GmbH VollzeitJob DescriptionPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Computer ScienceTravel Percentage :0%We are FIS. We are a global Fortune 500 Fintech. Every day our teams innovate across the world of finance and banking, driving the way the world banks, makes payments and invests. We...
-
Level 1/2 Service Desk Analyst
vor 4 Wochen
Melbourne, Österreich BFV Service GmbH VollzeitOur client is currently looking for a Service Desk Officer you will be the first POC therefore need excellent customer service skills and are confident about your technical knowledge with the maturity to know when to escalate.This is a diverse role where you will need to be proactive and take initiative. Responsibilities of the role Provide first level...
-
Application Support Analyst
vor 2 Monaten
Melbourne, Österreich Itbility VollzeitDMS/OMS Applications AnalystMelbourne6 Months + contractOur client in Melbourne is looking for IDMS/OMS Applications Analyst, this is 6 Months+ Contract role. Please email me at anil.more@itbility.com.au for more information.Required Skills:As an Analyst of the Electricity and Gas Distribution and Outage Management systems, this role requires: -Provision of...
-
Application Support Analyst
vor 4 Wochen
Melbourne, Österreich Itbility VollzeitDMS/OMS Applications AnalystMelbourne6 Months + contractOur client in Melbourne is looking for IDMS/OMS Applications Analyst, this is 6 Months+ Contract role. Please email me at anil.more@itbility.com.au for more information.Required Skills:As an Analyst of the Electricity and Gas Distribution and Outage Management systems, this role requires: -Provision of...
-
It Support Analyst
vor 2 Wochen
Melbourne, Österreich Swtest VollzeitAbout the Role: We are seeking a dedicated and skilled IT Support Representative to join a key clients team. In this role, you will provide acting as an independent IT support representative across over 100 users, it will be your responsibility to provide level 1 and level 2 support service desk support (Permissions, AD, In-person and remote support) while...
-
Level 1 Security Analyst
vor 1 Monat
Melbourne, Österreich Triskele Labs Global Pty VollzeitThe Level 1 SOC Analyst is responsible for ongoing monitoring and triaging of Triskele Labs Security Operations Centre (SOC) clients on a 24x7x365 basis. This includes monitoring of SIEM technologies, Vulnerability Management and Threat Intelligence Management to identify and report on potential threats within a client network.In addition to raising threats...
-
Level 1 Security Analyst
vor 4 Wochen
Melbourne, Österreich Triskele Labs Global Pty VollzeitThe Level 1 SOC Analyst is responsible for ongoing monitoring and triaging of Triskele Labs Security Operations Centre (SOC) clients on a 24x7x365 basis. This includes monitoring of SIEM technologies, Vulnerability Management and Threat Intelligence Management to identify and report on potential threats within a client network.In addition to raising threats...
-
Level 1 Security Analyst
vor 1 Monat
Melbourne, Österreich Triskele Labs VollzeitTriskele Labs At Triskele Labs, we work with you to understand your risks, goals, challenges and culture to develop Cyber Security solutions tailored to your business. View company page The Level 1 SOC Analyst is responsible for ongoing monitoring and triaging of Triskele Labs Security Operations Centre (SOC) clients on a 24x7x365 basis. This includes...
-
Level 1 Security Analyst
vor 4 Wochen
Melbourne, Österreich Triskele Labs VollzeitTriskele Labs At Triskele Labs, we work with you to understand your risks, goals, challenges and culture to develop Cyber Security solutions tailored to your business. View company page The Level 1 SOC Analyst is responsible for ongoing monitoring and triaging of Triskele Labs Security Operations Centre (SOC) clients on a 24x7x365 basis. This includes...
-
Cyber Security Analyst with Okta
vor 2 Monaten
Melbourne, Österreich XPT Software Australia Pty Ltd VollzeitXPT Software Australia Pty Ltd | Contract Cyber Security Analyst with OktaMelbourne, Australia | Posted on 11/17/2023 XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains. We have 120+technocrats...