Head of Delivery
vor 4 Wochen
Our client is one of Australia's leading digital agencies, and we are looking for a Head of Delivery to join their growing team.
The main purpose of the Head of Delivery position is to lead and develop a high-performing team of Account Managers, Coordinators and Designers to deliver all projects to clients on time and within budget.
This role would suit a current Head of Delivery / Head of Production / Head of Client Services, looking for a sea change, or Traffic Manager / Production Manager / Operations Manager looking to step up.
Key Responsibilities & Accountabilities
Leadership Excellence:
- Build, enable and mentor a high performing team that thinks about the big picture, understands the why, contributes ideas, and takes a strategic approach to delivering projects for our clients.
- Demonstrate a 'customer champion' mindset, prioritise the customer experience and balance customer needs with commercial sense.
- Manage your team members through all parts of the employee lifecycle.
- Manage the endtoend recruitment process as necessary for new team members within the Delivery team.
- Motivate and inspire your team members to further progress their skills, efficiencies, and stay uptodate with latest industry/technology trends.
- Be responsible for what the team is working on and ensure everything is being carried out as efficiently as possible, whilst mitigating risks.
- Responsible for the quality of deliverables by the Accounts Management and Design team
- Ensure business unit operational activities are on track, while continuously improving process efficiencies.
- Hold a position on the Leadership Team, contributing to the overall growth and success of the agency.
Accounts Management/Delivery/Client Work Excellence:
- Lead the team to deliver projects on time, and on budget for our client portfolio.
- Complete responsibility for the successful delivery of client work.
- Complete responsibility for the process, documentation, execution and quality assurance of the agency's work.
- Manage and track progress of set budgets and revenue targets.
- Accountability and management of resources forecasts and capacity planning.
- Create, implement and champion best in class project methodologies and processes.
- Create and manage detailed documentation, briefs, requirements and communications notes for your client portfolio.
- Deliver exceptional client satisfaction, as measured through client feedback.
- Conduct comprehensive discovery sessions with new clients to establish objectives and measures of success. Taking the time to properly understand needs vs wants.
- Detailed analysis of data to continually optimise and improve project delivery across the agency.
- Oversee all reporting for clients, ensuring the report process and format is relevant, timely, efficient and valuable for clients.
Skills & Experience
- Proven track record and 5+ years experience leading and mentoring a team.
Demonstrated delivery of complex projects in the eCommerce / digital development space would be advantageous
:
- Experience with all people functions (recruitment, onboarding, performance management etc).
- Experience running business operations highly desirable.
- Proactive and selfmotivated, highly curious, collaborative and digital/social thinker.
- Effective interpersonal skills, stakeholder management, and conflict resolution skills.
- Analytical skills to identify risks and solve any problems which may arise.
- Ability to learn and adapt to new technologies and trends.
- Exceptional project management skills with supporting qualifications
- Superior written and verbal communication and organisational skills.
- Calm and tactful under pressure, able to juggle many tasks at once.
- Strong leadership skills.
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