Front Office Duty Manager

vor 4 Wochen

Brisbane City, Österreich Accor Hotels Vollzeit

Company Description

Mercure Canberra is one of the city’s first established hotels, combining old-world charm with modern comforts. The hotel is located moments from the CBD, as well as the National Convention Centre and Australian War Memorial.


Job Description

Mercure Canberra has an exciting opportunity to join our Front Office Team as a Duty Manager. Reporting to the Front Office Manager, you will lead the team in ensuring the highest possible standards of professionalism and guest experience in all areas of the hotel.

Your responsibilities will include, but are not limited to:

  • Leading the smooth day-to-day shift operation within the Front Office Department
  • Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guests.
  • Dealing effectively with guest complaints and feedback in an efficient and professional manner and liaisewith the Front Office Manager or General Manager toprovide relevant action to resolve any issues.
  • Ensuringall revenue for the day is accounted for with daily summary being completed to balance daily activity.
  • Ensuringthere is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
  • Ensuringa thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.
  • Takingresponsibility for the health and safety of all visitors, guests and team members.

Qualifications

If you meet the below criteria, we would love to hear your story:

  • Previous experience in aHotel Front Office Team is essential to be successful in this role.
  • You will posses strongadministration, communication and time management skills, with a proactive approach to generating fantastic guest feedback.
  • Availabilityto work varied shifts from early mornings, late evenings and occasionally overnight, including weekends.
  • Posses a string background in Front Office proceedures and Opera PMS.
  • Remaining calm and willing to steer the team through any complex situation that may occur.
  • Providing guidance, support, training and leadership to the team.

Additional Information

We're obsessed with unlocking potential in our team. That means we'll support you with the tools and opportunities to grow your career across our global network.

  • Salary $70,696.00 plus superannuation
  • Enjoy perks like discounted accommodation, meals, great coffee, global partner discounts&more.
  • Free onsite parking.
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