Duty Manager | Resort Front Office
vor 2 Wochen
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
- Competitive Salary | Discounts on RACV products and resorts
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
We are one of Australia’s leading conference and events resorts offering 5 star accommodation with 333 premium guest rooms and suites, 8 restaurants & bars, an executive lounge, a luxurious day spa, gym and a 27 hole championship golf course.
About the Opportunity
We are seeking a professional Duty Manager to join our dynamic Rooms Division team and be responsible for overseeing the efficient operations of the resort, assisting the outlets and departments, to ensure the day-to-day activities and customer service is consistently delivered to a high standard.
Full availability and flexibility is required to work a rotating roster between approx. 6am-11pm, including evenings, weekends & public holidays.
This could be just the right role for you?
Reporting to the Front Office Manager, you will effectively manage the daily operations and lead an engaged team, who represent the RACV brand and who deliver exceptional customer service & guest experiences. In this hands-on role and fast paced environment, your key responsibilities for the role include:
Direct and assist the team with front office activities & procedures, room assignments, guest inquiries & requests
Lead by example, coach and motivate a high performing team which includes front office reception, concierge, reservations, night audit & leisure attendants
Assist with business activities, accounting procedures, expenditure management, rosters, training & induction of staff
Monitor operations and ensure the property presentation is maintained to a high standard
Display a strong knowledge of property facilities, services, events, activities, and local attractions
Build strong relationships with internal and external stakeholders, handle complex issues, guest complaints and resolve issues in an efficient & professional manner
Lead hazard and incident investigations with the intent to prevent reoccurrence
Identify, report and control hazards & risks in line with HSW policy to maintain a safe environment for staff & guests
Ability to perform physical requirements of the role, e.g. working on your feet & heavy lifting
What you’ll need to be successful
Previous front office supervisory or management experience in a 4-5 star hotel/resort environment
Strong knowledge of front office & night operations in a multi outlet operation
Experience in staff management practices including recruiting, rewarding, appraising, counselling & staff development and delivering on the job training
Proficient MS Office applications, administration, numeracy & literacy skills
Exceptional written & verbal communication, conflict resolution and negotiation skills
Strong team work, attention to detail, time management, organisational and problem solving skills
Understanding of emergency, evacuation, fire & security procedures
First Aid Certificate
Drivers Licence
Diploma qualification in hospitality or tourism, desirable
Hold or obtain a Qld WWCC Blue Card
Flexibility to work a rotating roster including evenings, weekends & public holidays
Excellent grooming & personal presentation
We are Offering
Discounts on RACV products & resorts
Employee of the month awards & recognition
Training & development programs for skill advancement and career progression
Complimentary parking onsite
The RACV difference
Challenge yourselfwith diverse work and go further than you thought at RACV.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.
Submit your CV via the link below.
How to apply:
- Click Apply Now and log in to your Candidate Profile
- If required, click Forgot your password to receive a link to reset
- If you have not previously registered:
- Click Create an account to apply for our career opportunities; or
- Click Apply Now and create your Candidate Profile as part of your application
-
Front Office Duty Manager
vor 4 Wochen
Brisbane City, Österreich Accor Hotels VollzeitCompany DescriptionMercure Canberra is one of the city’s first established hotels, combining old-world charm with modern comforts. The hotel is located moments from the CBD, as well as the National Convention Centre and Australian War Memorial.Job DescriptionMercure Canberra has an exciting opportunity to join our Front Office Team as a Duty Manager....
-
Front Office Duty Manager
vor 4 Wochen
Brisbane City, Österreich Accor Hotels VollzeitCompany DescriptionMercure Canberra is one of the city’s first established hotels, combining old-world charm with modern comforts. The hotel is located moments from the CBD, as well as the National Convention Centre and Australian War Memorial.Job DescriptionMercure Canberra has an exciting opportunity to join our Front Office Team as a Duty Manager....
-
Front Office Manager
vor 1 Monat
Gold Coast City, Österreich Ennismore VollzeitMondrian Gold Coast is opening the doors late 2024 and we are looking for pioneers to launch the brand in Australia.The Front Office Manager will superivse front office, concierge, guest relations as well as the PBX.Job DescriptionLead, motivate and coach our front office team to provide an exceptional experience to our hotel guestsSuccessfully and...
-
Front Office Manager
vor 4 Wochen
Gold Coast City, Österreich Ennismore VollzeitMondrian Gold Coast is opening the doors late 2024 and we are looking for pioneers to launch the brand in Australia.The Front Office Manager will superivse front office, concierge, guest relations as well as the PBX.Job DescriptionLead, motivate and coach our front office team to provide an exceptional experience to our hotel guestsSuccessfully and...
-
Front Office
vor 1 Monat
Brisbane City, Österreich Marriott International, Inc. VollzeitJob Number 24076812Job Category Rooms & Guest Services OperationsLocation The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementCOMPANYMarriott International is the world's leading global hospitality company, with more brands, more hotels and more...
-
Front of House Duty Managers
Vor 4 Tagen
City of Salisbury, Österreich Creative Scotland VollzeitThe Front of House Duty Manager will work as part of the Front of House (FOH) team to manage the smooth operation of the venues and the site before, during and after shows.The role will require an ability to manage a team and be aware of expected movements of audiences and performers, facilitating the fast turnaround between shows and to be the face of...
-
Resort General Manager
vor 2 Wochen
Brisbane City, Österreich https:www.bebee.comjoin VollzeitRESORT GENERAL MANAGER / COUPLE:110, ,000 PA + Accommodation:Full Time Management employment, Bowen Hills QLD:Multiple Positions: Brisbane QLD & Cairns RegionExcellent remuneration packageIncludes on-site accommodationEnjoy the resort lifestyle while advancing your careerAre you a reliable and business-focused general manager or management couple, looking...
-
Assistant Front Office Manager
Vor 4 Tagen
Brisbane City, Österreich The Star Ent Group VollzeitAssistant Front Office Manager | The Star Brisbane Apply now Job no: 528983 Work type: Permanent Full Time Location: Brisbane Categories: Management Join our team as the Assistant Front Office Manager at The Star Brisbane. Our breathtaking resort, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will commence a staged opening in...
-
Duty Manager
vor 1 Tag
Brisbane City, Österreich Pro-invest Careers VollzeitJoin Our Team as Duty Manager at voco Brisbane City Centre! Are you ready to be part of something extraordinary? voco Brisbane City Centre is now open, offering 194 stylish guest rooms, 11 versatile meeting spaces, 2 vibrant Food & Beverage outlets, a fitness suite, and a pool—all designed for a memorable guest experience. At voco, hospitality isn't just a...
-
General Manager: Ocean Beach Holiday Resort
vor 2 Wochen
Central Coast Council, Österreich NRMA Parks & Resorts VollzeitUmina Beach, Gosford & Central Coast NSW Looking for a sea change and a once in a lifetime career opportunity?Take aroad trip with us, where relaxation meets adventure at Ocean Beach Holiday Resort!With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites...
-
Assistant Property/Onsite Manager
vor 2 Wochen
Brisbane City, Österreich The Onsite Manager VollzeitAustralia's Leading Management Rights WebsiteThe only website with every management rights, and every management rights broker, listed in one place.Receive monthly industry news updates from leading professionals, commentators and experts. Simply enter your details below.The REIQ is today welcoming the announcement by the Queensland Government to increase...
-
Director of Banqueting Operation
vor 4 Wochen
Gold Coast City, Österreich InterContinental Hotels Group VollzeitDirector of Banqueting Operation - InterContintental Sanctuary Cove ResortHotel Brand: InterContinentalLocation: Australia, Queensland, Sanctuary CoveHotel: Sanctuary Cove Resort (BNEQL), Manor Circle, 4212As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of...
-
Director of Banqueting Operation
vor 4 Wochen
Gold Coast, Österreich InterContinental Hotels Group VollzeitDirector of Banqueting Operation - InterContintental Sanctuary Cove ResortHotel Brand:InterContinentalLocation:Australia, Queensland, Sanctuary CoveHotel:Sanctuary Cove Resort (BNEQL), Manor Circle, 4212As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of...
-
Duty Manager
Vor 4 Tagen
Brisbane City, Österreich Live Nation VollzeitLocated in the heart of Fortitude Valley, The Triffid is housed in a converted WW2 hangar, blending history with a lush garden setting to create a vibrant hub for music lovers. We are artist-focused, environmentally conscious, and community-driven, united by our passion for music! The Role: As a Duty Manager, you will oversee all aspects of event...
-
Reservations Team Leader
Vor 4 Tagen
Gold Coast City, Österreich Village Roadshow Ltd VollzeitReservations Team LeaderFull-TimeSea World Resort, Main Beach, Gold CoastAbout the company:Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic...
-
Duty Store Manager
vor 3 Wochen
Penrith City Council, Österreich ALDI Stores VollzeitWith roots dating back to 1913, ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Australian grocery market in 2001 and has since grown to have almost 600 stores and 8 distribution centres in 6 states.If you’ve ever shopped at ALDI you know we are not your average...
-
Front Office Manager
vor 4 Wochen
Brisbane City, Österreich Marriott International, Inc. VollzeitJob Number 24094554Job Category Rooms & Guest Services OperationsLocation The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementOur CompanyMarriott International is the world's leading global hospitality company, with more brands, more hotels and more...
-
Front Office Manager
vor 4 Wochen
Brisbane City, Österreich Marriott International, Inc. VollzeitJob Number 24094554Job Category Rooms & Guest Services OperationsLocation The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementOur CompanyMarriott International is the world's leading global hospitality company, with more brands, more hotels and more...
-
Front Office Manager
vor 4 Wochen
City of Melbourne, Österreich InterContinental Hotels Group VollzeitHotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, Victoria, CarltonHotel: Melbourne Carlton (MELCN), 701 Swanston Street, 3053Soon to open, Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of...
-
Front Office Manager
vor 4 Wochen
City of Melbourne, Österreich InterContinental Hotels Group VollzeitHotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, Victoria, CarltonHotel: Melbourne Carlton (MELCN), 701 Swanston Street, 3053Soon to open, Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of...