Contact Center Coordinator
Vor 3 Tagen
Contact Center Coordinator page is loaded Contact Center Coordinator Apply locations Melbourne time type Full time posted on Posted 3 Days Ago job requisition id JR 4634
For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization), ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.
Contact Center Coordinator (Remote, Night Shifts)As a Contact Center Coordinator, you will serve as the first point of contact for initial inquiries, efficiently processing and directing them to our Medical Information Specialist client inboxes. Additionally, you will handle a variety of administrative tasks to ensure seamless operations and top-notch service for our clients. This fully remote position requires working night shifts to align with North American hours.Key Responsibilities:
Inquiry Handling:
- Direct and log inquiries from the MI/PC Inbox into the database.
- Assign inquiries to the appropriate Medical Information Specialist client teams.
- Respond promptly to inquiries from Specialists seeking clarification or additional assistance with a case.
- Collaborate with other Coordinators to manage team caseloads as needed.
Database Management:
- Ensure data accuracy when entering information into the database, double-checking all entries before submission.
Management Support:
- Undertake additional tasks and projects as requested.
- Complete all required training promptly to meet department expectations.
Qualifications:
- High School Diploma.
- Exceptional English communication skills, both written and verbal.
- Strong understanding of medical terminology and industry standards.
- Excellent customer service and interpersonal skills.
- Proficient in data entry with a keen eye for detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proactive problem-solving abilities and initiative.
- Team player with the ability to work independently.
- Proficiency in Microsoft Office and Adobe Acrobat, with the ability to learn new systems.
Why Join Us?
- Exciting Work Environment: Be part of a team that makes a difference in healthcare.
- Growth Opportunities: Expand your skills and advance your career with us.
- Supportive Team: Collaborate with a friendly and dedicated team of professionals.
- Flexible Work: Enjoy the benefits of working remotely and aligning with North American hours.
Apply now to bring your expertise to our team and help us provide top-notch service to our clients
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***
Join Our Talent CommunityDon’t see an open opportunity that matches your qualifications? Join our talent community to stay connected for potential future opportunities. Upload your resume/CV and contact details for our Talent Acquisition team to review and match for potential future opportunities. While you are here, sign up for Job Alerts to receive alerts of future opportunities that match your selected interests.
Language PreferencesTo change the language, click on "English" at the top right corner of the screen and select your preferred language. If you are already signed in, click the cloud icon and go to Change Language.
Tips to Avoid Recruitment FraudProPharma will never ask you for any bank account information, financial information, or another form of payment to be considered for a role. Additionally, the ProPharma talent acquisition team will only use their work email addresses ( domain@propharmagroup.com ). If you receive recruiting communications from anyone with a yahoo.com, gmail.com, live.com, propharmagroupjobs.com, or any other email account, it’s likely a fraud.
Current ColleaguesAre you currently a ProPharma colleague? To be considered for an opportunity, please apply through the Jobs Hub in Workday.
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