![Myob Group Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Resolutions Specialist
vor 1 Monat
Melbourne, Australia
We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the Team
This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
About the Role:
Are you passionate about delivering exceptional customer experiences? We are looking for a Customer Resolutions Specialist to join our team. In this role, you will play a crucial part in ensuring the satisfaction of our external clients by efficiently and effectively managing complaints. Your responsibilities will include acknowledging, assessing, investigating, resolving, recording complaints data, and driving initiatives to enhance our overall customer service.
Key Responsibilities:
- Acknowledge and assess complaints raised by external clients.-
- Investigate complaints ensuring a proactive end-to-end case management approach.
- Resolve complaints in a timely and effective manner.
- Maintain accurate records of complaints data.
- Identify and drive initiatives to continuously improve our customer service.
About You:
-Passion for Customer Experience - You have a genuine passion for delivering outstanding customer experiences.
- Proven Experience Handling Escalations
- Experience in Proactive End-to-End Case Management: You are experienced in managing cases from inception to resolution, ensuring a proactive approach throughout.
- A Problem Solver's Approach: You approach challenges with a problem-solving mindset, finding solutions that benefit both the customer and the company.
- Self-Motivated and Able to Manage Your Own Time
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team
Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you
#J-18808-Ljbffr-
Melbourne - Customer Experience Specialist
vor 1 Monat
Melbourne, Österreich Percepta LLC VollzeitWelcome! Please sign in or register with us. Job Description - Melbourne - Customer Experience Specialist (03VRS) AU-VIC-Melbourne Description - External The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality...
-
Melbourne - Customer Experience Specialist
vor 4 Wochen
Melbourne, Österreich Percepta LLC VollzeitWelcome! Please sign in or register with us. Job Description - Melbourne - Customer Experience Specialist (03VRS) AU-VIC-Melbourne Description - External The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality...
-
Customer Experience Specialist
Vor 2 Tagen
Melbourne, Österreich Percepta LLC VollzeitWelcome! Please sign in or register with us. | My Account Options Job Description - Customer Experience Specialist - Melbourne (03XAA) Customer Experience Specialist - Melbourne AU-VIC-Melbourne Summary The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our...
-
Customer Care Specialist
vor 1 Tag
Melbourne, Österreich 13cabs VollzeitWe are looking for a Customer Care Specialist 28th June, 2024 About Us:At 13CABS, we're not just a transportation company; we're a driving force in providing seamless and reliable taxi services to customers across our states. As a customer service specialist, you'll be at the heart of our operation, connecting passengers with their rides and ensuring their...
-
Customer Operations Specialist
vor 1 Tag
Melbourne, Österreich hatch.team VollzeitThis is a Customer Operations Specialist role with Amber Electric based in Melbourne, Australia Amber Electric --Role Seniority - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.More about the Customer Operations Specialist role at Amber ElectricAs a Customer Operations...
-
Dispute Resolution Specialist – Banking and Finance
vor 2 Wochen
Melbourne, Österreich AFCA VollzeitDispute Resolution Specialist – Banking and FinanceThis role is open to candidates based in Melbourne or SydneyCompany DescriptionAt AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund, or financial firm.As a financial ombudsman scheme, we are a for-purpose organisation that provides a free service for consumers...
-
Dispute Resolution Officer
vor 2 Wochen
Melbourne, Österreich State Government of Victoria, Australia VollzeitOrganisation:Department of Jobs, Skills, Industry and RegionsOccupation:Customer Service/Call CentreReference:VG/017976BThe Department of Jobs, Skills, Industry and Regions is focused on growing Victoria’s prosperity, building the productive capacity of our economy and increasing participation – by creating more opportunities for people through skills...
-
Customer Operations Specialist
vor 1 Tag
Melbourne, Österreich hatch.team VollzeitThis is a Customer Operations Specialist (Part-time) role with Amber Electric based in Melbourne, Australia Amber Electric --Role Seniority - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.More about the Customer Operations Specialist (Part-time) role at Amber ElectricAs a...
-
Customer Experience Specialist
vor 3 Wochen
Melbourne, Österreich TAL VollzeitFrom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about.We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.We're always looking for...
-
Customer Experience Specialist
vor 1 Monat
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitCustomer Experience Specialist - Accounting Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We...
-
Customer Experience Specialist
vor 4 Wochen
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitCustomer Experience Specialist - Accounting Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We...
-
Customer Experience Specialist
vor 4 Wochen
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Customer Experience Specialist
vor 4 Wochen
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Customer Experience Specialist
vor 3 Wochen
Melbourne, Österreich Roman Health Pharmacy LLC VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...
-
IT Customer Support Specialist
vor 1 Monat
Melbourne, Österreich Agfa-Gevaert VollzeitSelect how often (in days) to receive an alert: Create Alert Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia.Agfa HealthCare supports care providers and assists their health professionals across hospital...
-
IT Customer Support Specialist
vor 3 Wochen
Melbourne, Österreich Agfa-Gevaert VollzeitSelect how often (in days) to receive an alert: Create Alert Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia.Agfa HealthCare supports care providers and assists their health professionals across hospital...
-
IT Customer Support Specialist
vor 4 Wochen
Melbourne, Österreich Agfa-Gevaert VollzeitSelect how often (in days) to receive an alert: Create Alert Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia.Agfa HealthCare supports care providers and assists their health professionals across hospital...
-
Customer Service Specialist Specialist
vor 2 Monaten
Melbourne, Österreich https:www.bebee.comjoin VollzeitCustomer Service Specialist Specialist - Melbourne, Australia - Commonwealth Bank of AustraliaNote we have 6 fulltime roles available.Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office. DescriptionCustomer Service Specialist Specialist -...
-
Customer Service Specialist Specialist
vor 4 Wochen
Melbourne, Österreich https:www.bebee.comjoin VollzeitCustomer Service Specialist Specialist - Melbourne, Australia - Commonwealth Bank of AustraliaNote we have 6 fulltime roles available.Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office. DescriptionCustomer Service Specialist Specialist -...
-
Customer Support Specialist
vor 1 Monat
Melbourne, Österreich PEXA VollzeitHi, we’re PEXAEvery time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely...