Client Services Manager
Vor 3 Tagen
Client Services Manager - ANZ
Blis is looking for an experienced candidate to take on the role of Client Services Manager within the client services team, based out of Sydney.
The role will involve the management of multiple campaigns from set up to completion, optimising where possible and troubleshooting challenges. At the heart of the Client Services Manager role is the client interaction and guidance to help them exceed their goals when using the Blis technology suite to facilitate their marketing needs.
Key Responsibilities:
- Act as the main point of contact for client communication and deliverables, ensuring exceptional service delivery.
- Facilitate in-person client meetings to drive strategic discussions and provide consultancy on product solutions and best practices.
- Guide media and creative strategy, planning, and implementation of campaigns to deliver against Key Performance Indicators.
- Develop data-driven insights to inform KPI strategy and activation, identifying optimisation opportunities for performance improvement.
- Produce comprehensive reporting and conduct weekly client performance review meetings.
- Create and present post-campaign analysis and quarterly business reviews to clients.
- Provide expert guidance on Blis products and technical capabilities, acting as an ambassador for the brand.
- Serve as the contact point for all client third-party integrations and supporting in creative and technical troubleshooting across designated accounts.
- Involvement in the delivery of client service projects, ensuring a world-class client experience at every touchpoint.
Key Skills:
- Industry experience, preferably within programmatic and/or mobile
- Ability to be a client-facing lead, who drives the direction, communications, and outcomes across the teams
- Strong understanding of client and programmatic success metrics
- Excellent organisational and time management skills to juggle multiple tasks
- Strong Excel and PowerPoint skills
- Experience working with various DSPs e.g. Blis, DV360, AppNexus, TTD etc.
- Ability to problem solve and analyse data sets from various platforms (MOAT, IAS, DCM, Ad Servers, DSPs)
About us
Blis is the audience-first platform that doesn't rely on personal data. We’re an integrated planning and buying platform that delivers scaled, relevant and high-performing audiences, helping the world’s largest brands and media agencies achieve their goals.
Over the past 19 years, Blis has built its reputation on delivering award-winning location-powered advertising solutions. In today’s consumer-centric landscape, Blis is transforming the role of location data by combining it with a broad range of rich and powerful datasets to give our clients the deepest audience understanding available. Our unique approach to integrated planning and buying provides personalised targeting and performance without reliance on personal data. We serve relevant ads to the highest-value addressable audiences across any channel and deliver our clients’ campaign outcomes every time, from brand awareness and engagement through to store/site visits and sales.
Established in the UK in 2004, Blis now operates in more than 40 offices across five continents. Working with the world’s largest and most customer-driven companies across all verticals including Unilever, Samsung, McDonald's, HSBC, Mercedes Benz and Peugeot, as well as every major media agency.
At Blis our vision is to be the undisputed leader in location-powered advertising and analytics. We believe that values create behaviours and behaviours create a culture.
Our company values are a huge part of our DNA. We are fully committed to creating a powerful culture of inclusivity and belonging that embraces diversity, encourages people to bring their authentic selves to work, educates everyone at Blis about matters of equality and engages with the wider industry community to drive social change.
As an equal opportunity employer, we treat all our employees and job applicants fairly and equally. We oppose all forms of unlawful and unfair discrimination and take all reasonable steps to create a work environment in which all employees are treated with respect and dignity. We don't condone or tolerate any form of harassment, by employees or by others who do business with us.
Our values
Brave
We're leaders not followers
An innovation and growth mindset helps us solve everyday challenges and achieve breakthroughs. Our passion drives
us to innovate. We don’t see barriers, just possibilities.
We take ownership and hold ourselves accountable for outcomes, good and bad – and we don’t pass the buck.
Love our clients
We're client obsessed
We do what we say and build trusted relationships with our partners for the long term. We act with integrity. We put our clients at the centre of our business. We obsess over the best insights, ideas and solutions to deliver WOW and work with honesty and accountability to get it done.
Inclusive
We're one team
We are empathetic and embrace diversity. Everyone has a voice and can bring their authentic self to work. We care about and support each other – with humility and good humour. Mutual respect and wellbeing are key. We strive to eliminate bias and be open and transparent.
Solutions driven
We're action oriented
Speed matters in business, so we're solution-driven and action-oriented. We value simplification and calculated risk taking. We are lean, agile and resourceful self-starters. We collaborate and break silos, working thoughtfully and with urgency to solve problems, while learning from mistakes and celebrating wins.
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