Executive Manager, Emergency Communications Services

General/Business Unit Manager (CEO & General Management)
Government - State (Government & Defence)

Full time

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• Key Executive leadership position located in Ballarat
• Drive employee engagement and performance, to deliver emergency communication services to the Victorian community
• 5 year Executive contract, full-time

Triple Zero Victoria

• Key Executive leadership position located in Ballarat
• Drive employee engagement and performance, to deliver emergency communication services to the Victorian community
• 5 year Executive contract, full-time

Triple Zero Victoria (000VIC) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within 000VIC is unique in Australia and rare worldwide. The team at 000VIC is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

The Executive Manager, Emergency Communications Services is responsible for, and has overall accountability of the leadership, management and development of 000VIC's State Emergency Communications Centre based in Ballarat.

Reporting to the Executive Director, Emergency Communications Services, the goal of the position is to lead, manage and motivate teams to reach their full potential and ultimately exceed target service levels, quality and expectations in providing emergency and non-emergency communications services to the Victorian community, whilst ensuring employee engagement and wellbeing.

Day to day responsibilities include:

• Responsible for the performance of the agreed service levels across the Centre, ensuring consistency with corporate policies and contribute to the standardisation of operational procedures between all Centres, ensuring appropriate quality assurance and improvement of operator performance and take appropriate remedial action, when necessary.
• Ensure that the learning and development needs of centre staff are identified and addressed in a timely manner, standard operating procedures and work instructions are reviewed regularly, and employees comply with 000VIC's policies, procedures and Control Room Protocols.
• Ensuring all audit and risk findings are dealt with promptly and corrective actions in the management response provided, documented, and completed within required time frames.
• Maintain a sound knowledge of and compliance with office and management systems and procedures including People and Culture, ITS, OH&S, Finance, Audit and Risk and employee health, safety, and wellbeing responsibilities.
• Develop Staff through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans. Ensure that all aspects of 000VIC's performance management and development for the Centre are completed as required
• Responsible for identifying centre resourcing for both the short and the longer term and the appropriate action is taken to meet those needs including effective resource optimisation and leave management.

To fulfil the responsibilities of this key Executive leadership role, you will demonstrate the following:

• Extensive demonstrable experience as a senior manager in emergency services, incorporating leadership, management and development of people; best practice operations; business and strategic planning; budget preparation and management; resource optimisation and workforce management; governance and reporting.
• An understanding of emergency services, emergency management, telecommunications, employee relations and relevant Government Policy.
• Strong people leadership skills, with demonstrable current experience in leading a high performing teams
• Experience in providing authoritative strategic and operational advice at a senior level
• Bachelor's degree in Communications, Business or Management, or demonstrated equivalent expertise

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink' discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, diasability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

Click the ‘Apply' button which will direct you to the 000VIC Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our 000VIC Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

Alternatively, for a confidential discussion, please email Careers@triplezero.vic.gov.au .

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 16 June 2024.

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Talent team via Careers@triplezero.vic.gov.au .

Triple Zero Victoria is the critical link between the Victorian community and the state’s emergency services agencies, partnering with those agencies to improve service delivery to the community. It provides Victoria’s 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES. Its vision is to be a high-performing team trusted by the community and our partners to deliver the right emergency response. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

Triple Zero Victoria is the critical link between the Victorian community and the state’s emergency services agencies, partnering with those agencies to improve service delivery to the community. It provides Victoria’s 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES. Its vision is to be a high-performing team trusted by the community and our partners to deliver the right emergency response. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

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