Technical Support Representative

vor 2 Wochen

Sydney, Österreich Axon Vollzeit

Reporting to: Manager, Global Support
Location: Sydney, Australia (remote)

Your Impact
As a member of our Technical Support team, you will help Axon’s customers identify and solve problems via multiple communication channels, including phone & email. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class experience to our customers, you will drive further adoption of our products and make the world a safer place.

What You’ll Do

  • Troubleshoot and resolve technical issues related to AXON Hardware and Software products
  • Understand and maintain subject matter expertise of all Axon products, solutions, and policies.
  • Assist customers utilizing problem solving skills and customer empathy.
  • Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.
What You Bring
  • 2+ years technical support experience in supporting software, hardware, web-based solutions, or equivalent bachelors degree
  • Excellent verbal and written communication skills
  • Passion for helping people and solving problems
  • Strong comprehension of internet networking and routing
  • Proficient with Windows operating systems, mobile devices and cloud-based solutions
  • Experience in Axon applications (Salesforce, MS Dynamics, JIRA, InContact, and RingCentral) is preferred
  • Strong analytical/troubleshooting skills
  • Proficiency with Microsoft Office
  • Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
  • Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
  • Ability to perform assigned tasks and projects quickly, accurately, and professionally
  • Self-driven, ability to work independently and actively seeks out team needs and solution
  • System Administration or network and telecommunication specific certifications is preferred
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