Technical Support Analyst
vor 3 Wochen
You will work with multiple areas of the business, architecture, technical delivery teams, infrastructure, and product teams to assist in the delivery of this critical platform/system.
Role objectives.
- Provide lvl 2/3 project support and go-live operational readiness for the new platform build.
- Responsible for technical support across Java based applications on AWS Cloud Infrastructure.
- Create and implement routine tasks, daily checklists, reporting guidelines, and BCP testing.
- Maintain all technical documentation required for operational support.
- Comply with best practise frameworks i.e. ITIL & Cobit.
- Out of hours, work may be required on occasion.
- Minimum of 5 years’ experience supporting business-critical & Cloud based applications - [AWS and or GCP].
- Strong background in Linux - Unix O/S, admin level.
- Experience working on both public & private cloud infrastructure, VMware/virtualization.
- background experience in containerisation (e.g. Docker or K8s) admin and deployment platforms
- Strong background in scripting, Perl, Python, or Bash.
- Proficient in SQL and relational databases, MySQL and or PostgreSQL.
- Strong DevOps mindset.
- Experience in Atlassian – JIRA/Confluence.
- Experience in non-functional testing and BCP/DR planning.
- Exposure to Agile practices, daily scrums
- Experience in the ServiceNow platform – ITSM.
- Experience in or strong understanding of financial services/domains – clearing & settlements, payment systems is highly advantageous.
- A can-do attitude with the ability to adapt to new and emerging technology stacks.
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