Guest Relations Executive

vor 2 Wochen

Brisbane City, Österreich Accor Hotels Vollzeit

Company Description

Novotel London WestHotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms.


Job Description

We are excited to be looking for aGuest Relations Executiveto join our team. We are looking for someone who is experienced in this field and above all, we want someone who enjoys being part of team, working with our clients and is enthusiastic, creative and passionate about what they do

In this diverse and challenging role you will assist theGuest Relations Managerto ensure guests are completely satisfied with their stay and to ensure the service they receive meets or exceeds their expectations. You will establish and develop personal contact with all our guests and be able to handle any guest queries or complaints promptly.

Responsibilities include:

  • To ensure all guests receive an excellent stay as per our hotel standards
  • To acknowledge and follow up on guest feedback and complaints with the relevant departments
  • To organize informal meetings with long stay guests
  • To assist the Guest Relations Manager with the development and implementation of VIP guest procedures
  • To be visible and available around the lobby area during busy times
  • To assist the Front Office team when busy
  • To encourage comments and feedback from guests, enabling us to maintain and improve standards

Qualifications
  • Previous experience in Guest Relations in a 4*-5* hotel.
  • Fluent in written and spoken English
  • The ability to build rapport and communicate effectively with guests as well as team members and management
  • Excellent grooming and personal presentation
  • Diplomacy and self-control
  • A commitment to providing exceptional customer service
  • The ability to multitask and work under pressure
  • Flexibility in working hours is essential as you will be required to work hours as per business requirements, which may include evenings, weekends and bank holidays.

Additional Information

As part of our team you can have:

  • Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
  • Discounted hotel rates all over the world in Accor Hotels
  • Continuously learn and develop yourself with our Accor Academy
  • Support your wellbeing in your professional and personal lives
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
  • Participate activelyinitiativesto build a more inclusive and sustainable world
  • And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
#J-18808-Ljbffr

  • Executive Manager

    vor 1 Monat

    Brisbane City, Österreich The State of Queensland Vollzeit

    Executive Manager - Industrial Relations (Reform)The QFES Reforms form part of the Queensland Government's Disaster and Emergency Management Reform Program, which aims to ensure the long-term sustainability of Queensland disaster and emergency services. The reform program involves several significant changes to QFES, including the transition of Marine...

  • Executive Manager

    vor 1 Monat

    Brisbane, Österreich The State of Queensland Vollzeit

    Executive Manager - Industrial Relations (Reform)The QFES Reforms form part of the Queensland Government's Disaster and Emergency Management Reform Program, which aims to ensure the long-term sustainability of Queensland disaster and emergency services. The reform program involves several significant changes to QFES, including the transition of Marine...

  • Manager Employee Relations

    vor 1 Tag

    Brisbane City, Österreich The State of Queensland Vollzeit

    The Queensland Building Construction Commission (QBCC) is the regulator for the building and construction industry. As our organisation continues to expand, this newly created position will suit a dynamic and experienced Employee Relations (ER) Manager.The successful applicant will play a crucial role in leading and supervising a small team to deliver...

  • Industrial Relations Manager

    vor 1 Woche

    Brisbane City, Österreich The Next Step Recruitment Company Vollzeit

    Industrial & Employee Relations (Human Resources & Recruitment) Full time Add expected salary to your profile for insights About them:This role will have you join an established construction business with operations across Australian and the APAC region. They have supported pinnacle landmarks and infrastructure projects across the country, the have...

  • Guest Support Manager

    vor 4 Wochen

    Brisbane City, Österreich The Star Ent Group Vollzeit

    Apply now Job no: 529364 Work type: Permanent Full Time Location: Brisbane Categories: Risk, Legal & Compliance, Guest Experience As our Guest Support Manager reporting to the Patron Liaison Manager, you will support the business in the delivery of our Safer Gambling Strategy specifically relating to the identification and response to gambling related...

  • Guest Support Manager

    vor 3 Wochen

    Brisbane City, Österreich The Star Ent Group Vollzeit

    Apply now Job no: 529364 Work type: Permanent Full Time Location: Brisbane Categories: Risk, Legal & Compliance, Guest Experience As our Guest Support Manager reporting to the Patron Liaison Manager, you will support the business in the delivery of our Safer Gambling Strategy specifically relating to the identification and response to gambling related...

  • Industrial Relations Officer

    vor 2 Wochen

    Brisbane, Österreich The State of Queensland Vollzeit

    Office of Industrial Relations(Organisation site )Public Sector Industrial Relations (PSIR); Industrial Relations; Brisbane CBD - 1 William StreetThis role presents an exciting opportunity to cultivate a dynamic and fulfilling career in industrial relations by joining the Industrial Relations, Public Sector (IRPS) team within the Office of Industrial...

  • Premium Services Executive Host | The Star Brisbane

    vor 2 Wochen

    Brisbane City, Österreich The Star Ent Group Vollzeit

    Premium Services Executive Host | The Star Brisbane Apply now Job no: 529877 Work type: Permanent Part Time Location: Brisbane, Queensland Categories: VIP Services, Hosts Join our team as Premium Services Executive Host at The Star Brisbane. The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s...

  • Principal Workplace Relations Consultant

    vor 4 Wochen

    Brisbane City, Österreich The State of Queensland Vollzeit

    Principal Workplace Relations Consultant State Development, Infrastructure, Local Government and Planning (Organisation site ) Integrity and Workplace Relations; People and Performance; Corporate; 1 William Street Brisbane You will be part of a team that makes a difference by partnering strategically with both internal clients and external stakeholders to...

  • Assistant Director

    vor 1 Woche

    Brisbane City, Österreich Australian Government - Department of Agriculture, Water and the Environment Vollzeit

    • Seeking an experienced HR professional with a strong understanding of industrial relations.• Must have the ability to provide robust and clear advice to stakeholders across a very rich and diverse department.• Role available in multiple locations.Who we are The People and Policy Branch are the front line of human resources (HR) for the department....

  • UTS College

    vor 1 Monat

    Council of the City of Sydney, Österreich Walker Executive Search Vollzeit

    UTS College - Executive Director, People Management - Internal (Human Resources & Recruitment) UTS College is the premium pathway provider to the University of Technology Sydney, Australia’s number one Young University. We are based on the UTS Campus in the heart of Sydney.Our vision, to actualise potential and enhance lives through the power of...

  • Executive Assistant

    vor 2 Wochen

    Brisbane City, Österreich The State of Queensland Vollzeit

    Justice and Attorney-General (Organisation site ) Blue Card Services (Screening Services); Blue Card Services; Harm Prevention and Regulation; Brisbane CBD As Executive Assistant, you will be responsible for providing high volume, and high level executive support to the Executive Director, Blue Card Services in relation to a range of secretarial and...

  • Executive Support Officer

    Vor 6 Tagen

    Brisbane City, Österreich Queensland Health Vollzeit

    Administrative Assistants (Administration & Office Support)Government - State (Government & Defence) Full time Add expected salary to your profile for insights Reporting to the Senior Director, Workforce Relations and Policy. Your role will be responsible to assist, coordinate, support and provide effective, high quality client-focused services and...

  • Executive Assistant

    vor 2 Wochen

    Brisbane City, Österreich The State of Queensland Vollzeit

    Children, Youth Justice and Multicultural Affairs (Organisation site ) Executive Services - Youth Justice; Office of the Deputy Director-General; Service Delivery - Youth Justice; Brisbane City The purpose of this position is to provide assistance to the Office of the Deputy Director-General on a range of administrative and secretariat matters.The role...

  • Principal Executive Officer

    vor 2 Wochen

    Brisbane City, Österreich The State of Queensland Vollzeit

    Justice and Attorney-General (Organisation site ) Office of the Deputy Director-General; Justice Policy and Reform; Brisbane City Operating within Justice Policy and Reform, the Principal Executive Officer provides high level executive support to the Deputy Director-General and the division’s senior management team in relation to strategic, operational...

  • Principal Workplace Relations Consultant

    vor 4 Wochen

    Brisbane, Österreich The State of Queensland Vollzeit

    Principal Workplace Relations ConsultantState Development, Infrastructure, Local Government and Planning(Organisation site )Integrity and Workplace Relations; People and Performance; Corporate; 1 William Street BrisbaneYou will be part of a team that makes a difference by partnering strategically with both internal clients and external stakeholders to...

  • Head of External Relations

    vor 1 Monat

    Brisbane City, Österreich Great Barrier Reef Foundation Vollzeit

    The Great Barrier Reef is a global icon and an irreplaceable ecosystem. It holds significant cultural, environmental, and economic value to Australia and is home to thousands of species of marine life. Our Reef is facing increasing pressure from multiple threats, the most pressing being climate change. Without intervention, including a rapid upscaling of...

  • Head of External Relations

    vor 3 Wochen

    Brisbane City, Österreich Great Barrier Reef Foundation Vollzeit

    The Great Barrier Reef is a global icon and an irreplaceable ecosystem. It holds significant cultural, environmental, and economic value to Australia and is home to thousands of species of marine life. Our Reef is facing increasing pressure from multiple threats, the most pressing being climate change. Without intervention, including a rapid upscaling of...

  • Senior Account Executive

    vor 2 Wochen

    Brisbane City, Österreich MediaCast Vollzeit

    MediaCast Careers We are about the small details and the big picture. We establish the public’s perceptions and create talking points for the nation... and we are looking for our next star. Senior Account Executive The role will see you working with clients across Australia and from household names to government, SMEs and the not-for-profit...

  • Head of External Relations

    vor 1 Monat

    Brisbane City, Österreich Barrierreef Vollzeit

    ABOUT THE GREAT BARRIER REEF FOUNDATION (GBRF) The Great Barrier Reef is a global icon and an irreplaceable ecosystem. It holds significant cultural, environmental, and economic value to Australia and is home to thousands of species of marine life. Our Reef is facing increasing pressure from multiple threats, the most pressing being climate change. Without...