Central Solutions Manager

vor 3 Wochen

City of Melbourne, Österreich Trident Group Vollzeit

Reference 64374

Central Solutions Manager

Birmingham, West Midlands

£35,880.00 per annum

37.5 hours per week

About the role

As the Central Solutions Manager, you will play a critical role in ensuring our services are delivered with excellence around the clock. Your leadership will be pivotal in managing our 24/7 call centre, overseeing the Central Solutions Supervisor, and ensuring all customer inquiries are resolved efficiently and effectively.

Key Responsibilities

Oversee the day-to-day operation of our 24-hour call centre.

Provide active supervision and support to the Central Solutions Supervisor.

Identify and secure new business opportunities to expand our service offerings.

Manage and maintain our central control systems with minimal service interruption.

Administer M&E contracts including warden control, door entry, CCTV, barriers, and fire alarms.

Develop and deliver training programs on emergency rota management for new managers.

The benefits;

  • 34 days annual leave, plus the option to purchase up to 5 additional days
  • Birthday leave
  • New Home leave
  • Life assurance (3 x salary)
  • Employee Assistance programme
  • Employee Wellbeing programme
  • Flexible Working options

About You

Proven experience in operational management within a call centre or control centre environment.

Strong leadership and team management skills.

Demonstrated ability to develop and implement effective policies and procedures.

Excellent problem-solving and decision-making capabilities.

Financial acumen with experience in budget management.

Commitment to promoting equality and diversity within the workplace.

Trident Group has over 60 years experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

  • Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
  • Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.

As a Disability Confident Committed Employer, we have committed to:

  • ensure our recruitment process is inclusive and accessible
  • communicating and promoting vacancies
  • offering an interview to disabled people
  • anticipating and providing reasonable adjustments as required
  • supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
  • at least one activity that will make a difference for disabled people

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

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